Found the date format difficult. Did not see the final payment total. Otherwise okay.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommended . Best experience I’ve had losing something. I ordered a pair of Yeezys for $418 on stock x overnight delivery, the package was stolen or lost. Shipment protect reimbursed me $500... See more
Company replied
Great protection and quick turn around. I tried to do the refund process myself, even having video of UPS delivering and then taking the package back, I was denied by both the seller, TEMU and UPS.... See more
Company replied
I’ve had to file a few claims through ShipmentProtect when package deliveries went sideways, and the coverage has been absolute gold. Dealing with lost or stolen shipments is usually a total headache... See more
Company replied
Company details
Written by the company
ShipmentProtect is a membership built for one moment: when an online order goes missing, gets stolen, or arrives damaged. Instead of bouncing between online stores and carriers chasing a fix, you can open a case with us. A real person takes it from there, so you don't have to deal with any of the stress. If we can't get it resolved, our flat $500 service guarantee has your back. One membership, any purchase, always-on protection. We've got you.
Contact info
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I kept getting an error when trying to…
I kept getting an error when trying to pay with my debit card. It took a few tries and I ended up making the transaction through PayPal.
25 September 2026
Unprompted review
Reply from ShipmentProtect
Thank you for sharing your experience, J.R. We’re sorry you encountered an issue while trying to pay with your debit card, but we’re glad you were able to complete your purchase through PayPal. We appreciate your patience and your feedback!
Too many steps for purchase
24 September 2026
Unprompted review
Reply from ShipmentProtect
Thank you for your feedback, Mona. We’re sorry to hear that the purchase process felt like it involved too many steps. We appreciate you sharing this with us, as feedback like yours helps us identify areas where we can improve the experience.
Reply from ShipmentProtect
Thank you, Kimberley! We’re glad you had a positive experience. We appreciate your kind words and are always happy to help make the process as easy as possible!
Ease of use of website
24 September 2026
Unprompted review
Reply from ShipmentProtect
Thank you for your feedback! We’re happy to hear that you found our website easy to use. We appreciate you choosing Shipment Protect!
quickly done and easy to understand.
quickly done and easy to understand.
23 September 2026
Unprompted review
Reply from ShipmentProtect
Thank you, Charles! We’re glad the process was quick and easy to understand. We appreciate you choosing Shipment Protect!
Reply from ShipmentProtect
Thank you for the 4-star rating, Peter! We appreciate you taking the time to share your feedback and are glad to have you with Shipment Protect.
Great site Thank you
22 September 2026
Unprompted review
Reply from ShipmentProtect
Thank you, Maria! We’re happy to hear you had a great experience with Shipment Protect. We truly appreciate your support!
Reply from ShipmentProtect
Thank you for the great review! We’re happy to hear you found Shipment Protect easy and quick to use.
Reply from ShipmentProtect
Thanks, Samantha! We’re glad the process was fast and easy. We appreciate you choosing Shipment Protect!
easy just cost money
23 September 2026
Unprompted review
Reply from ShipmentProtect
Thank you, Marvin! We’re glad you found the process easy to navigate. We appreciate your feedback and your support of Shipment Protect.
Reply from ShipmentProtect
Thank you, Donna! We’re pleased to hear you found Shipment Protect easy and user-friendly. We appreciate you taking the time to leave us a review!
Easy access to tickets
22 September 2026
Unprompted review
Reply from ShipmentProtect
Thanks, Patricia! We're glad you found it easy to access your tickets. We appreciate you taking the time to share your experience with ShipmentProtect!
Reply from ShipmentProtect
Thanks, Alvaro! We're glad everything was quick and easy for you. That's exactly the kind of experience we aim to provide with ShipmentProtect!
Silly simple
21 September 2026
Unprompted review
Reply from ShipmentProtect
Thanks for the great feedback! We're glad you found ShipmentProtect so simple to use. We appreciate you sharing your experience!
Complicated for senior citizens
21 September 2026
Unprompted review
Reply from ShipmentProtect
Thanks for sharing your feedback, Tony. We understand that ease of use is important for everyone, and we appreciate you letting us know where the experience could be improved. If you need any assistance, our support team is happy to help.
Reply from ShipmentProtect
Thanks, Chuck! We're glad you found the process simple and quick. We appreciate you choosing ShipmentProtect and taking the time to leave a review!
Very helpful
20 September 2026
Unprompted review
Reply from ShipmentProtect
Thank you, Damian! We're glad our service was helpful when you needed it. We appreciate your kind words and your support of ShipmentProtect!
Easy to use!
21 September 2026
Unprompted review
Reply from ShipmentProtect
Thanks, Howard! We're happy to hear you found ShipmentProtect easy to use. We appreciate you taking the time to share your experience!
Reply from ShipmentProtect
Thank you, Doug! We’re glad everything was easy and hassle-free. We really appreciate you taking the time to share your experience!
They stole my credit card and email…
They stole my credit card and email information and began charging me for a their scam service without explanation.
20 September 2026
Unprompted review
Reply from ShipmentProtect
Hi Mike, we’re really sorry to hear about your experience and understand how concerning an unexpected charge can be. We’d genuinely like the opportunity to look into this for you and clarify what happened. Please reach out to our Shipment Protect support team at support@shipmentprotect.com with the email address associated with your account, and we’ll be happy to review everything and assist you. We’re here to help.
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