I ordered and paid for trainers and was issued a dispatched notification. After a few days I emailed to enquire about the status of my order. Callum was extremely quick in responding. It turns out t... See more
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Amazing service, I have to admit my mouth was wide open when the doorbell rang and Royal Mail was delivering my parcel which I only ordered the morning before, so thank you Shipmates. Hubby was al... See more
Company replied
Purchased an inflatable stand up paddle board from Shipmates. I signed up as a new customer but the discount code didn’t work. I emailed the company on a weekend, not expecting a response but I had a... See more
I live 200 ish miles west in Fowey but between here and Cowes you’ll not find a more honourable sales team at a company who’s ethics are 100% Customerservice. Their excellent product knowledge mak... See more
Company details
Written by the company
The Shipmates Group was established in 1975 by Clive Johnson close to Eel Pie Island in Twickenham. Since this time the Group has had many stores including three Musto ‘concept’ stores. We have also exhibited at most major boat shows in Europe. Over the years we have served many high profile customers including Sir Edward Heath, Alan Bond, Bill gates, Denis Connor, Jude Law and Pete Townsend to name but a few!
Contact info
4 High Street, po31 7sa, Cowes, United Kingdom
- 01983 280730
- shipmatescowes@gmail.com
- shipmatesonline.com
4.3
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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My parcel still isn’t here and paid…
My parcel still isn’t here and paid extra for faster delivery, don’t want to be complaining but also can’t track it as doesn’t allow me, I’ve emailed but nothing back, can anyone from shipmates help please?
29 April 2024
Unprompted review
Reply from Shipmates
Hi Lexie. We do apologize for the delay in your order. Unfortunately we had a batch of packages lost by royal mail and yours was affected. We did however send out a replacement the same day which appears to have arrived on the 3rd of may. I hope they fit well.
We did reply to your email within 24 hours. Your initial email to us was at 4:30 just before we closed for the day so we were unable to respond until the following morning at 8:30. Unfortunately we can't be available 24/7
Fab family owned business
Fab family owned business. Great customer service and sensible prices.
22 April 2024
Reply from Shipmates
Thank you for the feedback Richard
Boots came in good time and was easy to…
Boots came in good time and was easy to return the one pair that was to small
18 April 2024
Reply from Shipmates
Glad to hear you were happy with your service John. Hope to hear from you again soon
Aaron
Very poor service …
You sent me this link to get my feed back ?? But I am still waiting for my parcel to be delivered, even though I have emailed several times and been told it’s out for delivery?? Still waiting.
Will be returning items (if they ever arrive) and won’t ever use your website again
15 April 2024
Reply from Shipmates
Hi Yvonne. Sorry we do not control the feedback requests this is automated hence why it was sent earlier than expected. I have looked and it does appear the item did get delayed which I do apologize for but it does look like the order is out for delivery today. Unfortunately these things do happen and are out of our control. I will email you myself shortly to see what we can do to help the situation
Truly outstanding customer service
Truly outstanding customer service from this great company. Having ordered the wrong size shoes (at a very competitive price and delivered quickly) I had replacements in the correct size within four days and the process could not have been made easier. Excellent communication even outside working hours. I cannot recommend this company highly enough
19 April 2024
Unprompted review
Reply from Shipmates
Always a pleasure Tim!
Arrived very quickly
Arrived very quickly, packed well and item was perfect. Great service thank you
6 April 2024
Very dissapointed with this place
Very dissapointed with this place. Ordered some shoes and paid express delivery. That was 6 days ago. No sign of item. They don't answer the phone and only seem to reply to messages left on the website and not emails. Have been told item was dispatched by the manufacturer and was going to get me a tracking number again nothing. Then was offered a 33% refund, that was Friday, still waiting. Customer service isn't the best, have even asked them to call me. No nothing. It may not he their fault if they use 3rd parties but at the end of the day I am their customer, not a happy one at that. Lets see if thos gets resolved today. I won't hold my breath.
25 March 2024
Unprompted review
Quality products at competitive prices
Quality products at competitive prices. Quick delivery time.
11 March 2024
Reply from Shipmates
Hi! Thank you for the review. Glad to hear you are liking the shoes. I am a bit disheartened by the comment on the shipping time. We did have them sent out same day, a Friday, and delivered the following Monday. Meaning they arrived well within the 2-5 day estimation for standard delivery. Nonetheless thank you for your comments we will continue to try to be our best!
I cannot fault the service this company…
I cannot fault the service this company give. The shoes I ordered were too small but as soon as I emailed proof of return delivery the new pair was sent out.
17 February 2024
Easy to deal with
3 February 2024
Great personal service good range of…
Great personal service good range of products
Seamless transaction can't wait to see them one day on the IOW for a beer in the pub next door
30 January 2024
The first part wasn't good had no…
The first part wasn't good had no notification, money taken no acknowledgement, wrong colour, but the main person was away the week I ordered, and was very apologetic, and was so nice and boots were on next day delivery, so was very happy with the ending
30 January 2024
VERY bad.
Despite trying to get in touch several times I have not heard anything and have not received the wetsuit I bought that they have charged me for.....
27 January 2024
Reply from Shipmates
Hi Louise, I'm very sorry to hear you have not received your item. I've checked and there does appear to have been an error on our side.
It appears that the stock was not available and we tried to contact you shortly after your order to confirm whether you'd like a refund or an alternative style. We did not get a response on this
I have checked and I for some reason your emails were pushed to our spam which I apologize massively for.
On this occasion we have refunded the order in full which you should receive in the next day or two.
Great communication and speedy delivery.
28 December 2023
Spot on customer service
My order didn't arrive due to issues with royal mail. The customer service from this company has been amazing. The owner has been more then helpful and has issued a refund after doing what he could to try track down the parcel.
Spot on customer service.
7 January 2024
Unprompted review
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