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ShipHero Reviews 609

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TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Terrible customer service experience would not recommend this software to anyone. I havent had a customer service rep check in with me for over two years. Customer service request take constant follow... See more

Rated 5 out of 5 stars

Two of my favorite support agents: Tolya P. and Maria J. They go above and beyond to answer my (sometimes inane) questions with patience, friendliness, knowledge, and clear steps to take. I als... See more

Rated 5 out of 5 stars

Still pretty new to ShipHero, but onboarding with Bela was really great. She is super knowledgeable, super helpful, and always very quick to reply or hop on a call to support. So far, so good with war... See more

Company replied

Rated 5 out of 5 stars

Carlos from customer service has been amazing helping us set up our new brand with Ship Hero. Always replies quickly with clear instructions. Never had any issues with fulfilment either with our prev... See more

Company replied

Company details

  1. Software Vendor
  2. e-Commerce Solution Provider

Written by the company

ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x

Easy-to-Use Integrations

Written by the company

ShipHero integrates with the biggest names in eCommerce fulfillment.
ShipHero has dozens of integrations designed to make shipping easier. Here are a just a few: BigCommerce, eBay, FedEx, Loop, Returnly, Sendcloud, Shopify (Trusted Shopify+ Partner), USPS, UPS, WooCommerce.
Our Clients Love Us
Our clients love our fulfillment solution and they’re not afraid to tell us.
Over $10 Billion in Shipped Orders
ShipHero helps increase your sales and keep track of every unit with our powerful software that gives you back control – order management, inventory management, mobile pick and pack, real-time carrier rate shopping, and returns management all from a single, intuitive interface that is quick and easy to learn. -We serve more than 10% of Shopify plus stores globally -Over 100 million packages shipped -More than $10 billion in shipped orders

The ShipHero Promise

More throughput, fewer mistakes, and measurable labor savings that make your warehouse more profitable.

- Faster Associates, Faster ROI: Achieved through AI Picking and a streamlined employee/temp onboarding processes. - Lower Labor Costs, Higher Output: Enabled by WorkforceHero, advanced automation and lights. - Peak-Proof Performance: Ensuring scaling capabilities to handle demand spikes. - Partner-Level Support: Providing expert consulting and customer success aligned with KPIs.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

609 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Luis Perrone was very helpful in…

Luis Perrone was very helpful in designing a custom invoice for our wholesale orders. We sent him a mock-up of an example and he matched it very well. He communicated with us very well and asked questions for clarification on what we wanted. He even helped us differentiate the layout of the wholesale orders versus retail orders with gift invoices. He delivered exactly what we asked for!

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Carlos has been amazing in assisting…

Carlos has been amazing in assisting our team with an ongoing issue we encountered. We really appreciate the fast communication and positive attitude demonstrated by Carlos and the ShipHero team!

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Carlos is great!

Such an easy experience to manage a box running out of stock. I received prompt, daily (sometimes more) check-ins. I felt confident the issue was going to be handled timely and accurately. Thanks Carlos!

7 February 2024
Unprompted review

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