ShipGo Reviews 

3,553
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that their luggage and personal items consistently arrive safely and often ahead of schedule. Travelers also appreciate the reasonable pricing compared to traditional shipping, alongside a helpful and professional customer support team that makes the entire process smooth. Consumers highlight the convenience of door-to-door shipping, which saves them from dragging heavy bags through busy airports. Some reviewers were not happy with the broad pickup time windows, mentioning that the lack of exact collection times or scheduling flexibility made planning their trips and moves quite difficult.

What people talk about most

Delivery service

Reviewers highlight great satisfaction with the delivery service, noting that packages and luggage are picked... See more

Service

Customers consistently note positive experiences with service, highlighting reliable support, smooth... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

User experience

Clients share positive opinions on user experience, highlighting an easy to understand process and... See more

Price

Customers had positive experiences with price, frequently highlighting that the rates are affordable and much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ShipGo delivered my clubs back home from a recent golf trip. I thought the service was very good. I had support from the start of the process, all necessary paperwork was provided and my clubs arriv... See more

Rated 5 out of 5 stars

Our suitcase was picked up promptly and delivered even sooner than we anticipated. This is the 3rd time I have used ShipGo, and have told all my friends about ur company. From booking the pickup to de... See more

Rated 5 out of 5 stars

I was skeptical about using this website but with it only costing 40 dollars I went ahead and paid. I booked my suitcase Sunday night to come from Corpus Christi to Laporte where it arrived by Tuesday... See more

Rated 5 out of 5 stars

I’ve used them multiple times over the years since I do travel work and need things shipped for moving. This time, my things were picked up at my short term rental when and as expected and deliv... See more


Company details

  1. Serviced Accommodation

Written by the company

At ShipGo, we believe in delivering an awesome travel experience for our customers. We’re able to achieve this because of our dedicated team. We strive to make your trip as seamless and enjoyable as possible. From our white glove door-to-door delivery to our complimentary luggage insurance, you can have the peace of mind that your luggage, golf clubs, skis, snowboard, bikes and other sporting equipment will arrive safely. We take care of the hard work so you can get back to what’s important, your journey.

ShipGo

Written by the company

We Are Committed To Our Customers!
It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your luggage is picked up until the time your luggage is delivered.
We Ship More Than Just Luggage.
Need to ship your golf clubs, skis, snowboard, bike, trunks, boxes, or other sporting equipment too? Not a problem, ShipGo will pick your bags up from the comfort of your home, business, resort, hotel, country club, ski lodge, and cruise port and deliver them straight to your destination. For a quote, visit www.shipgo.com today!

Our Hours

We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!

We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,553)

379 reviews in the last 12 months

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Rated 5 out of 5 stars

ShipGo >>> Lugless

ShipGo did their big one. I shipped my clothes and shoes and a few kitchen items from Chicago to San Diego for the first time in my life. Everything went smoothly despite having to use FedEx whom I loathe!! My items arrived in less than a week, well ahead of schedule and FedEx did a decent job not completely damaging the boxes. Nothing was broken thank goodness, and my clothes were in tact.

17 August 2026
Rated 5 out of 5 stars

Fantastic service

Found this service by chance on Google and can not recommend highly enough the customer service was above and beyond door to door service is amazing and many options offered updates about pick up and delivery very helpful

2 August 2026
Rated 5 out of 5 stars

Customer service is extremely…professional

Customer service is extremely excellent. I had called a few times with various questions. They pick up immediately and we’re able to answer my questions professionally and extremely nice. The boxes came perfectly. Nothing broke. They came on time delivered and picked up right on Target.

30 July 2026
Rated 5 out of 5 stars

Just What We Needed

We needed to ship eight boxes of books. Shipgo was FABULOUS--from the customer service, to the pickup, to the delivery. I was shocked to receive my boxes five days early. Yay! A couple boxes were a little beat up (likely, due to the rains on the East Coast), but nothing that damaged the contents.

26 July 2026
Rated 5 out of 5 stars

Highly recommended!

This is my second time using ShipGo, and once again, I had a great experience. My box arrived in just 3 days, exactly as promised, and everything inside was intact and in perfect condition. I also appreciated the regular tracking updates and notifications throughout the entire process—from pickup to delivery—which gave me peace of mind. ShipGo has proven to be reliable, efficient, and hassle-free, and I would definitely use their service again and again.

25 July 2026
Rated 5 out of 5 stars

"The service was fast and awesome

"The service was fast and completely satisfactory. My sister was originally planning to drive 2 to 3 hours just to drop off her bag, but to her pleasant surprise, ShipGo picked it up directly from her remote location! She didn't need to travel at all. Truly an excellent service!"

23 July 2026
Rated 1 out of 5 stars

I was not told there would be a $40 fee…

I was not told there would be a $40 fee each way for picket up and drop off.

24 July 2026
ShipGo logo

Reply from ShipGo

Mr. Tungate,

Good afternoon, and thank you for sharing your recent ShipGo experience. I'm glad your outbound shipment arrived ahead of schedule, but I'm sorry to hear your destination hotel charged you a $40 service fee upon delivery.

While not common, some hotels and resorts do assess a receiving, handling, or storage fee to guests — similar to an overnight parking charge, for example — and this isn't a fee associated with ShipGo. We always recommend reaching out to your destination ahead of time to check for any potential fees like this before shipping.

If a destination does charge a receiving or handling fee, it's often worth considering an alternative delivery location instead, such as a golf course, a friend or relative, or a FedEx location (which may carry a small fee, but typically far less than a hotel charge).

I can see you've already discussed this with our team, and since this was your first shipment with us, we've made a one-time exception to refund the $40.00 fee you were charged by the hotel.

I hope this reflects our commitment to making sure your experience with us is a positive one, and that we can be part of your future travels.

Thank you for choosing ShipGo!

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