ShipBob Reviews 977

Timely, accurate and affordable fulfillment for DTC. Lots of locations to optimize for where your customer base is. Merchant support can sometimes be slow and inaccurate with the outsourced team.

I have worked with ShipBob for several years. Initially, the service was acceptable and relatively reliable. However, over the past 6–12 months, there has been a marked deterioration in performance, communication, and overall accountability — while costs have nearly doubled.

Response times have slowed significantly, and most replies now appear to be automated or AI-generated, often failing to address the actual issue raised. Meaningful resolution has become increasingly difficult.

Operationally, inbound processing has been particularly concerning. On multiple occasions, shipments have physically arrived at the warehouse 2–3 days before ShipBob formally acknowledges receipt in the system. The SLA clock only begins once they mark the shipment as “received,” not when it physically arrives. When questioned, this is often described as an “override.” In practice, this means processing delays occur before the SLA even begins, effectively shielding performance metrics while merchants absorb the consequences.

Pricing has increased substantially during this same period, without any improvement in service levels. In fact, the opposite has occurred.

Lost packages are another major issue. ShipBob limits responsibility strictly to the minimum reimbursement offered by the courier and does not cover associated shipment or handling fees. Merchants carry the financial burden despite having no control over warehouse operations or carrier selection. The risk allocation feels heavily one-sided.

After investing significant time and operational resources into integrating with ShipBob, it is disappointing to now be exploring alternative fulfillment partners. However, the combination of rising costs, reduced service quality, and limited accountability makes it increasingly difficult to justify continuing the relationship.

I hope ShipBob reassesses its service standards, communication practices, and approach to merchant accountability.

We have used shipbob for over 1.5 years and the customer service, QBRs and general check-ins have been excellent. All of the shipping hiccups were resolved smoothly with transparency and efficiency.

ShipBob has been fast and responsive, dealing with everyday operations and addressing any issues while constantly improving and growing.

ShipBob handled a large spike in our sales. By shipping from three warehouses across the US, we optimized our shipping costs. The support team worked together to help us overcome several obstacles. I recommend this company for your storage and fulfillment needs.

Shipbob has been very important to us in scaling our business and are very reliable in terms of receiving inventory and shipping out orders. The support team is also top notch, would highly recommend.

My rep Arijit is a rockstar. He makes working with shipbob much easier. He handles many things for our team and has taken the time to learn our business.

We've had really helpful and proactive account managers. Thanks Larkin and Neel!

Shipbob handled peak season smoothly with fast fulfillment and reliable shipping. Their tech and support made scaling easy and stress-free. Most importantly our shipbob representative helped us alot >> Matt Johnson.

Working with your team has been great. We have made great progress so far. Looking forward to a long relationship.

Jake makes everything so easy and is always there for any of our questions.

The team has been incredibly helpful and proactive throughout the entire journey, from onboarding all the way through post-implementation. They consistently made sure we felt fully supported and confident at every stage.

A big shout out to Samantha, Matt, Louis, and Meyrick for their dedication, responsiveness, and professionalism — thank you all for making this such a positive experience!

Shipbob is a 3PL that we work with. All 3PLs have challenges and advantages. Our account rep Michael Conigliaro is the best, very quick to respond and help solve any issues, we feel very lucky to be working with him

Shipbob and our account manager Nikita has offer great help throughout the year, resolving issues we encounter. We have been with Shipbob for over 4 years now. Positive experience overall.

Paige and the team are amazing and always ready to help the arrae team. Lucky to have them by our side.

So disappointed in ShipBob. I've worked with them for years and been happy. Now, everything is AI, and slow, non-specific and unhelpful customer service that just refers to itself and to the website.

Oh, and you have to wait for them to return, reread the chat, then repeat everything. If you decide after two hours of writing back and forth in their lingo (incomprehensible abbreviations that only an insider, not a customer, could understand) and receiving nothing in terms of customer service, you might need to step away for a few minutes, they'll disconnect you.

Really, really sad to see another company succumb to this sort of thing. I recommend not using them.

We have been a ShipBob customer for about a year and, until recently, the service was generally reliable and met our needs.

Over the past few weeks, since changes were made to their support model, our experience has deteriorated significantly. We have had multiple operational issues at the same time, including missed SLAs, incorrect products being shipped to customers, and FBA shipments being built and sent with incorrect configurations. These issues have caused delays, additional costs, and problems at Amazon receiving.

The most concerning part is the lack of access to timely, coordinated human support. Cases are fragmented across multiple tickets, responses are slow, and it has been very difficult to reach someone who can take ownership and resolve the issues end to end. Some of these problems have now been ongoing for more than a week.

We want ShipBob to succeed and return to the level of service we experienced before, but right now the support structure is not meeting the needs of an active ecommerce business.

ShipBob is a great company to work with. Fast, reliable, and always making improvements. The support is also top-notch at any scale.

I've used ShipBob for a while (potentially a year) to test their services, before deciding whether to switch from our current 3PL provider to ShipBob. The overall experience turned from bad to worse.

Initially, they lost some inventory but made up for it with decent support and offering credits. Lately, they have become way too worse. They blame every issue on SOP, lose inventory, blame carriers like UPS for delays, charge drip fees, offer zero flexibility and are completely lunatic with zero accountability.

Their support is extremely horrible. I do not recommend ShipBob at all. There are much better 3PL providers out there that actually care about your business and deliver reliable services. I plan to make a detailed review of my experience with them as a blog article after account closure.

Harsh has been exceptionally helpful to any of our business deals. Always available to hop on a call and answer any of our questions as we are going through this learning curve with this new platform. He made our shipbob experience a complete relief!