Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... See more
Company replied
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Review summary
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Based on these reviews
A simple pick up request & no response till now. It's been over a week. And just to cover up they say that the driver attempted to deliver but failed due to no customer response. Total lie & the best... See more
Company replied
TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... See more
Company replied
The Shipa delivery team confirmed that the delivery would be scheduled for today, but I have not received any call or message from the driver yet. The delivery has not been scheduled at all. They say... See more
Company replied
Company details
Written by the company
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Contact info
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, U.A.E.
- 600574472
- Support@shipadelivery.com
- shipa.com
1.4
Bad
262 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The Shipa delivery team confirmed that…
The Shipa delivery team confirmed that the delivery would be scheduled for today, but I have not received any call or message from the driver yet. The delivery has not been scheduled at all. They say one thing on the phone, but then the status gets updated as “customer rejected the item” or “customer rescheduled the item,” which is not true.
11 March 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Very bad
Very bad
I have return 8 days ago
Still not come
Very bad experience
28 February 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
The most horrible and repulsive…
The most horrible and repulsive experience I ever had with a shipping company. For 5 days am asking about my delivery status and they’re saying the same thing today or tomorrow. That’s not how a big company should operate but it’s definitely not a big one. Their customer service are the most provocative, useless and pathetic people and they feel like you’re talking to a robot repeating only one phrase that the order is out for delivery and I should reach today or tomorrow. My biggest blame is on the big brand that partnered with such an underground company level.
20 February 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Worst service
Worst service, its been long they are not delivering my courier and no one is contacting either.
Big no to this company
19 February 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Worst
Worst, horrible, terrible liars! I ordered from iherb for the medicine of my son and i received whatsapp message that my order will be delivered but nothing! Its almost a week now and worst part if you will call the delivery guy its auto forward and i feel stupid messaging him in whatsapp and no response and if you track they mention delivery failure, attempted to deliver if you check the time past midnight or 11pm!Seriously? Who works by 11pm or 2am? I forcely returned my order from iherb without receiving my parcel. I wish trusted online platform will never ever use these courier service! They just want money from online platform but once they handed over the order…even them are getting worst reviews since they collab with this worst shipa courier!
18 February 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Disgusting
Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my issue.The tracking number is SD027627773. If you can't provide service escalate the matter to online shopping platform,so they won't lose their trust as well. Don't use auto generated reply to cheat customer. I have contacted through the customer support channel. Still the issue not solved
11 February 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Order not delivered
Worst experience payment was done I didn’t receive my order and they give false statements that the delivery person came he call me but I didn’t answer so he left but I didn’t receive any call from delivery man and they don’t have any proof that they called me
4 February 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Item not delivered
It is saying ghat they will deliver the package since 1 week and it is prepaid also still I didn’t received the item yet. We ask them the location and we will pick up the item directly from warehouse and they said they don’t have that option and We also can’t cancel the order also. They are not working in the weekends also. I never had this much bad experience with any of the couriers .
28 January 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
SCAM DELIVERY SERVICE
This is the worst courier service . It is wrongly showing delivered and i havent received the material till now. when i raised the complaint , they are telling special team is investigating this that from morning . They have to just call the delivery guy and ask him why he falsely submitted as delivered. but they are just playing around and make us fool . Such a BULLSHIT CRAP SERVICE. I WOULD RECOMMEND EVERYONE TO STAY AWAY FROM THIS SCAM
15 January 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Extremely Poor Pickup Service and False…
Extremely Poor Pickup Service and False Status Updates
I placed multiple return pickup requests, yet the courier never contacted me or attempted collection. Despite this, the system repeatedly marked me as “unreachable,” which is completely untrue.
When I checked the courier app, I even found false updates such as “customer changed their mind,” which I never submitted. These inaccurate status reports caused unnecessary delays and frustration.
This level of service is unacceptable. I hope the company reviews its processes and ensures accurate communication and reliable pickup in the future.
1 January 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Shipa and their customer service are…
Shipa and their customer service are horrible. They are a total let down and im totally disappointed with their services .They were supposed to pick my return pack from Trendyol, and its been over 15 days now,contacted shipa customer service multiple times but instead of any prompt action, all i got to hear from their representatives were apologies and will escalating to top management.I request whoever is planning to do a tie up or partnership with these guys..Stay away!! They are not professionals and they will disappoint your customers. Sorry Trendyol,you chose the wrong shipper and a customer like me will think multiple times in future before we order anything from ur store because of your tie-up with unprofessional and irresponsible shippers like Shipa!!!!
13 January 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
The delivery address is wrong and we…
The delivery address they delivered my parcel is wrong and we badly needed the item. not good
9 January 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
WORST CUSTOMER SERVICE EVER
WORST CUSTOMER SERVICE EVER. SOMEONE PLEASE HELP TO ADDRESS THIS COMPANY TO THE CONSUMER COURT. THRY ARE SIMPLY TESTING CUSTOMER PATIENCE. A SIMPLE COURIER PICKUP IS TAKING MORE THAN 10 DAYS. AND WHEN WE CALL THEIR HELPLINE, THEY HAVE NO CLUE ABOUT THE COMPANY.
5 January 2026
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Very very bad company
Very very bad company
They are not able to deliver my package from last 10 days in dubai
Unbelievable
Drivers are not calling or messaging and Adding comments online that customer not answering
21 December 2025
Unprompted review
Reply from Shipa
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced and would like to assure you of our continuous commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to a high volume of calls at this time, we kindly ask for your patience while one of our representatives becomes available to assist you. Your feedback is greatly appreciated, and you may also reach out to us via direct messages or through our Customer Service Center. We will be happy to assist you and provide the necessary support.
We wish you a pleasant day.
Very Bad delivery System
Very Bad delivery System, rider not calling or putting feedback, not answering for the Last 10. My delivery is with them, but they cannot deliver to Dubai.
The delivery team is very, very Cheap and a liar, always just adding wrong comments online.
See below, he never messaged or called me to update the comment. See the comments below.
SD026763822
Delivery Attempt Failed: Can't reach the Customer - No Answer
RAZA D ND per,Dubai,ARE
Sunday,Sunday
21 December 2025, 14:15
Delivery Attempt Failed: Address - Customer changed location
Collins Noor Delivery ND,Dubai,ARE
Saturday,Saturday
20 December 2025, 14:32
21 December 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
THIS IS THE MOST STRESSFUL COURIER I…
THIS IS THE MOST STRESSFUL COURIER I ENCOUNTER! MY PARCEL IS LATE 3days AND THEY WILL NOT COOPERATE WITH YOU. THEY PRIORITY THE OTHER PARCEL WHOS NEAR TO THEM (DRIVER) RATHER THAN THE 3DAYS LATE DELIVERY! AND SOME OF THE DRIVER HAVE AN ATTITUDE ISSUE!
SHIPA DRIVERS HAVE A SAME LINES EVERYDAY, THEY SAID "I HAVE 100 PARCEL TO DELIVER TODAY PLS WAIT.
20 December 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Unbelievably bad and unprofessional…
Unbelievably bad and unprofessional service I ever had !!!!!!! Customer service is keeping you on hold for 30 min to answer,giving you fake information and answering by rude un respectful way!!!!! For second week um waiting for someone to pick up my return,calling every single day,they assured me that today someone will come,then no response!!!!! Unacceptable!!!!!! Will definitely complane to DET!!!!!!! This kind of horrible service is a shame!!!!
10 December 2025
Unprompted review
Reply from Shipa
Thank you for reaching out to us, and we are sorry to hear that your experience did not meet your expectations. At Shipa, we continuously work on improving our services and providing the highest level of support to our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives can assist you.
We appreciate your feedback, and we would be happy to support you directly. Please contact our Customer Service Center so we can address your concern appropriately.
Wishing you a pleasant day.
trendyol pick up order late for 2 weeks
i'm still waiting your delivery guy to pick up the returned items to trendyol.
the requests created on november 20, 2025 and no one is contacting me to pick it up moreover i'm following up with your team on daily basis for three times and no one is giving me a solution or give me a clear answer. already i filled an official case against your company in DET because your company should not be legal in dubai nor in uae.
20 November 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Frustrating Delivery Delay and Poor Customer Service
I ordered something to be delivered by 28-11-2025, but it hasn’t arrived. Every day they text “your order is out for delivery,” then later say there’s a problem with my shipment. The address and phone number are correct. Customer service keeps saying the driver has it, using the same words each time. I want to cancel but fear a long process. Once it’s delivered, I’ll uninstall the app.
3 December 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
I wish I could give zero stars
I wish I could give zero stars. They tell you what you want to hear. Delivery driver dishonest. 100s of kids didn't get their medals and rewards because of these guys. Disgraceful.
1 December 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
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