Shinysmileveneers Reviews 

2,713
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,041 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the process easy and straightforward, often praising the helpful and responsive customer service team for excellent guidance. People are very happy with the product's quality, fit, and natural appearance, which significantly boosts their confidence and smile. However, some customers also noted challenges with getting accurate impressions, leading to multiple rejections or products that did not fit correctly. Others reported difficulties reaching customer service, experiencing long hold times and unanswered emails, and issues with obtaining refunds for failed attempts or products that did not meet expectations.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with the fit and natural... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as fantastic,... See more

User experience

Users describe positive interactions with user experience, with many reviewers finding the overall process... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the fit and natural... See more

Service

Clients share positive opinions on service, highlighting the simple and smooth process, along with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far, my experience has been great! I had some issues with my very first impression photo being denied by AI when I sent the picture for approval. I did some research and took a couple days watc... See more

Rated 5 out of 5 stars

My experience with Shiny Smile Veneers has been wonderful. Everyone that I have been in contact with has been incredibly helpful and professional. I love how much the veneers have upped my confidence,... See more

Rated 5 out of 5 stars

This company is great. My dentist is actual who found them and told me to try them. I received the kit relatively fast. It was easy to make the impressions, I had been very anxious about it. If you fo... See more

Rated 5 out of 5 stars

The communication was excellent! I knew when everything was being shipped and had all the information I needed to know to make the impressions here at home.


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,713)

2,042 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good

So far so good. Had to do my impressions a second time but no problem they were a lot better that time. Great company so far.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

What a confidence booster!

Customer Service team is kind and helpful. The step by step instructions and videos to assist in making my impressions were top notch! I can t wait to show off my smile.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy to get my smile back

Happy to get my smile back! The snap ons take a little getting used to, but the process was easy and I’m glad to have my confidence back. Shiny Smiles was very communicative which was a plus.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

0/5 Stars

If I could give this review no stars, I would. I have been going back and forth with them for an upwards of over a year and a half now, with literally not ONE SINGLE USEFUL mold accepted on my end. That’s almost 2 years of molds that they have consistently denied or declined. The statistics is slim to none. Then they expect you to pay $20.00 for every new box of molds. I’ve followed the videos provided by them, I’ve done MULTIPLE appointments, sat almost statue-like for 5 minutes or longer while they hardened, and still yet- somehow every single one of them have never once been approved. SAVE YOUR MONEY! This place is a scam!! They take your money and refuse to give you your finished product! They constantly send you emails saying you need to redo them along with ANOTHER $20.00 purchase! So not only are you already paying over $600.00, they’re also expecting you to spit out $20.00 ON TOP of the down payment for every denied set of molds they want to resend you- just to tell you that they need to be redone. Do your research and buy from somewhere else! And of course it’ll only let me date this from the last 12 months, not the original date I purchased from here which was in February of 2024! That’s how long I’ve been back and forth with STILL ZERO FINAL PRODUCT!!!

6 February 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hello there,

Thank you for sharing your feedback, and I want to sincerely apologize for the immense frustration you’ve experienced over the past year and a half. Going through the impression process multiple times without getting approved is incredibly exhausting, and I completely understand why you are so upset.

We want to transparently explain why our lab holds such incredibly high standards for the impression-making process. The physical mold you send us is the exact, microscopic blueprint our technicians use to design your custom smile. If an impression doesn't capture every single margin, depth, and texture perfectly, the final veneers simply won't fit securely, look natural, or be comfortable to wear. We reject imperfect impressions never to create hurdles, delay the process, or make money off replacement kits, but to protect you from receiving a final product that you won't love wearing. We would much rather ask you to try again than send you a set of veneers that doesn't fit perfectly.

We would absolutely love to help you out as much as possible and get this fully resolved, but because we only have the name associated with this public review, we are currently unable to locate your specific order in our system.

To ensure we get you to the right person, please reply to the information request we sent through Trustpilot, or send us an email directly with a screenshot of this review so we can match it to your account.

It is incredibly important that our Escalations Department connects with you. Once we link your case, a Supervisor from our Escalations Team will personally take over your file. They will review your entire history, look at the specific lab rejections, and work directly with you to ensure you get the resolution you truly deserve.

Please reach out to us so we can finally make this right for you.

Rated 5 out of 5 stars

I just began my journey with Shiney…

I just began my journey with Shiney Smile veneers and so far the process has been seamless. The impressions kit was received quickly with easy to follow instructions and follow up communications were also timely and detailed. I look forward to receiving my new veneers and will change my life

6 July 2026
Unprompted review
Rated 5 out of 5 stars

The entire process is pretty remarkable…

The entire process is pretty remarkable and very affordable. I highly recommend utilizing the FaceTime option when making your molds, they are very helpful and it will likely help you to avoid getting a rejected mold. I’m ordering a second pair in the Champagne color as the pearl was a bit too white for me. They are very comfortable and very pleased having made the decision to buy them.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is top notch

I ordered for a family member. So far The customer service has been fantastic. They have been quick to respond and help every step of the way. The process of ordering is easy. Making the impressions just right was a bit tricky, but with good customer service and a video call, we got it done. Excited to see the final results.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

The proper fit

I just received my Shiny Smile Veneers and I am very impressed! They fit perfectly. The appearance and quality of the veneers is the natural look I was hoping for. Very glad I chose Shiny Smile Veneers!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

So far my experience has been great. My impressions have been accepted and I'm awaiting my vaneers. Customer service has been excellent.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing craftsmanship

I really appreciate their hard work and accuracy. I was upset because I had to redo the mold, but now I understand why. The accuracy of the veneers and fit is something amazing. Thank you Shiny Smile Veneers for
helping me with my self esteem.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

They have made everything super easy…

They have made everything super easy and quick!
Their response time is extremely fast and lays everything out perfectly that they need and answer any questions you have!
I’m a very visual person and have a better time if shown what to do/what’s needed, and they do exactly that! From the impression kit, to the pictures they need beforehand. They made everything is to use and follow.

24 June 2026
Unprompted review
Rated 4 out of 5 stars

I have been on this journey for a few…

I have been on this journey for a few months now. The bottom impression was seamless. I am very happy with it. The top impression has been more difficult. But, my teeth are crooked and discolored. More my fault. Shiny Smile has been very helpful. I thank them.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Top tier company and great experience at every step!!!

I have had such a good experience with ShinySmile veneers. From setting up my first set of impressions, to a remake, to experienced advice from customer support and to solving an issue with one set of my custom veneers... ShinySmile had been a top tier company to conduct business with. I was worried at first until I got my impression kit and needed some assistance... they were there! I am loving my new smile... one that would not have been possible due to an EXTREME DENTAL PHOBIA!!! I cannot thank this company enough for making my smile what it was 20 years ago! They have a customer for life!!!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

So far at the beginning of this process…

So far at the beginning of this process with making the molds and taking pictures and creating a file for my veneers, so they fit perfectly the service that I have received has been phenomenal and very detailed. I can’t wait to see the final product.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Handle with care

Good communication, didnt work out as planned but got resolved , thank you

22 May 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hello Alan,

We are so sorry to hear about your frustration, and we want to address your concerns directly and transparently. We never want any of our customers to feel left in the dark, and we want to clarify exactly what is happening with your order.

First, we want to explain why our lab holds such incredibly high standards for the impression-making process. The physical mold you send us is the exact, microscopic blueprint our technicians use to design your custom smile. If an impression doesn't capture every single detail perfectly—like the exact depth, margins, and texture—the final veneers simply won't fit securely, look natural, or be comfortable to wear. We reject imperfect impressions never to create hurdles or waste your time, but to protect you from receiving a final product that you won't love wearing. We would much rather ask you to try again than send you something that doesn't fit perfectly.

To help you get this right and make the process as easy as possible, we provided a complimentary replacement kit for you to redo the impressions, and we also offered our one-on-one video call service where a senior specialist guides you step-by-step in real-time.

Regarding your experience trying to contact our Billing and Refund Department, we completely understand how frustrating it can be when you just want to speak to someone on the phone. However, our Billing Department intentionally handles these sensitive financial matters and refund requests primarily through email. This is done to ensure that every detail, agreement, and refund confirmation is fully documented in writing for your safety, transparency, and peace of mind.

We know that waiting for a resolution is incredibly stressful, which is why a Supervisor from our Escalations Department has already attempted to reach out to you directly. Their goal is to bypass the standard queues, review your specific case, and ensure you are taken care of immediately.

Please reply to the email from our Escalations team so we can connect, clear up any confusion regarding your account, and get this fully resolved for you.

Rated 4 out of 5 stars

Shiny Smiles Veneers care about how your smile looks!

I have tried making my impressions three times and never got it right, so I decided I wanted to quit trying. But shiny smiles veneers didn’t give up on me, they were willing to offer me a complimentary impression kit for me to try again and I really appreciated how they cared about me getting my impressions right shows me the professionalism and high standards this company has. So very grateful to shiny smiles veneers for their dedication to its customers. I truly would recommend them to anyone who’s looking to improve their smile. Shiny Smile Veneers are the way to go.

2 July 2026
Unprompted review

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