Shihiko Reviews 

514
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible overall quality, exceptionally soft materials, and cozy feel of the various hoodies and apparel items available. Shoppers also deeply love the creative designs, perfect sizing options, and the delightful surprise of receiving extra goodies like stickers and socks with their purchases. Though some people noted that shipping could sometimes take a bit longer than expected or experienced occasional delivery delays with their packages. A few consumers also mentioned encountering frustrating issues with customer support responses or finding certain popular items unavailable due to limited restocks.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing quality and... See more

Quality

Users describe positive interactions with quality, frequently praising the thick materials, comfortable fits,... See more

Order

Customers had positive experiences with order, highlighting great item quality, fast delivery times, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that orders arrive remarkably fast within a... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three items for like 492$ and after I ordered it it said that the order was canceled and I haven’t gotten a refund in about 2-3 days just wanna know if I’m gonna get one. I personally don’t... See more

Company replied

Rated 5 out of 5 stars

Got the cool looking reversible hoodie, and as someone who rides bikes, I’ve never seen a better hoodie for the cold weather. I got a cool design with the thickness of wearing two hoodies, but not loo... See more

Rated 5 out of 5 stars

Got here to the Netherlands in about 2 weeks during the busiest time of the year. I ordered the spider hoodie and it fits and feels fantastic, worth every penny! The material on the hoodie feels amazi... See more

Rated 5 out of 5 stars

Loved the quality when my hoodie arrived, quick shipping got it to me in under 4 days and it was well worth the price, I can tell just how high quality the product is. 11/10 experience, definitely buy... See more


Company details

  1. Clothing Store

Written by the company

Shihiko was founded with a clear mission: to create wearable art that immerses people in captivating fantasy themes and cultures. We’re built on the foundation of community - where dialogue, innovation, and genuine connections thrive. Our brand is shaped by the passion and creativity of our community, as we create themed streetwear that brings entire worlds to life. Each collection tells a unique story, inviting you to explore and become part of these fantastical realms. Shihiko has a vibrant community of over 400K members and customers across all social platforms. We're just starting to explore the limitless possibilities for our brand. Join us, not just as a spectator but as a fellow creator. In the world of Shihiko, we weave the future together, thread by thread.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

514 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(514)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality and fit

Got here to the Netherlands in about 2 weeks during the busiest time of the year. I ordered the spider hoodie and it fits and feels fantastic, worth every penny! The material on the hoodie feels amazing and soft. First was a bit picky about which size I had to get but the Discord server assured me and sorted me out, was the right call!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I love my sweatshirt

I love my sweatshirt. I got two of the phantom sweater shirts (one for me and one for my husband.) Amazing quality, awesome design. I will absolutely be purchasing from here again!!

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Best brand ever

This is like the best clothing brand too all humanity amazing quality no damages and they make amazing anime related clothes and other fashionable stuff.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I just wanna know if I’m gonna get a refund

I ordered three items for like 492$ and after I ordered it it said that the order was canceled and I haven’t gotten a refund in about 2-3 days just wanna know if I’m gonna get one. I personally don’t have anything against the company but It is my first time getting clothes from Shihiko.😅

22 September 2025
Unprompted review
Shihiko logo

Reply from Shihiko

Hey there,
We cancelled the order as our system flagged it for fraud protection. The refund automatically processes within 2-7 business days from when you placed the order. Thanks for understanding!

Rated 5 out of 5 stars

I commanded the bubble gum collar…

I commanded the bubble gum collar hoodie with the spider 🕷️, like it a lot you souls drop a version without the two sign on the chest it would look better , but I still love it it’s unique

7 September 2025
Unprompted review
Shihiko logo

Reply from Shihiko

Hi Alec,

I'm glad you liked the hoodie :) Have a great day and thank you for your support!

Rated 3 out of 5 stars

i dont even know how to review

I don't even know really how i should review this because i didnt get anything its been almost a month and still didnt get anything i didnt even get an answer to my emails that i send now im late on one of my gifts and i dont even have the one thing i really wanted from the store. But now i want a refund or that they just send the package. Im just a student and used my part time job money for that and still didnt get anything.

8 July 2025
Unprompted review
Shihiko logo

Reply from Shihiko

Hi there,
I'm really sorry to hear about your experience. I've searched our entire order system and can't find any record of your purchase, which makes me concerned you may have ordered from a fraudulent website impersonating us. Unfortunately, there are fake sites using our brand name and images.

Could you please share the website URL where you placed your order and forward your order confirmation email to support@shihiko.com? This will help us confirm what happened and guide you on next steps for getting your money back.

Rated 5 out of 5 stars

Super attentive and always kept me…

Super attentive and always kept me notified whenever my package shipped or moved. Very high quality materials I love the detail of the pieces. Will be shopping here again!

15 July 2025
Unprompted review
Shihiko logo

Reply from Shihiko

Hey Emiliano,

Thank you so much! Let us know if you ever need anything :)

Rated 4 out of 5 stars

The quality is extremely high

The quality is extremely high, with a very user friendly website. Though the international delivery times do tend to take a while (it took 2 weeks for my recent order to arrive to Canada), I feel that it’s somewhat able to be excused by the quality, price and extras added into the packages.

Have bought from them twice, and I am willing to buy more in the future too.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Good Stuff

Good quality clothing, thick heavy hoodies and jeans that are well put together and accurate sizing. Straightforward shipping process, good website design, nice sticker pack included with the purchase. 10/10 I would’ve liked if the shipping information was linked through Shop but it’s not difficult to track your package through their website. Overall I definitely recommend.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality clothing and a nice…

Amazing quality clothing and a nice change from overworn brands I ordered from the UK and I’m blown away by the delivery speeds definitely one of the fastest deliveries I’ve had from America or other countries overall I’m super impressed and will be buying the new collection when I drops!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, I love the colour as well. The service is really great too, everyone is really friendly and helpful. Shipping was quick, they arrived safely and the “thank you” card is super cute too!!

5 June 2025
Unprompted review

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