You pay a subscription fee, and then inside the subscription area, there are more, larger fees to do anything potentially useful. It seems designed to extract the maximum amount of money in the short... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Olivia really gets it. I was nervous before my session, but Olivia immediately made me feel comfortable. She helped me organize my job search, refine my profile, and gave tips for interviews. I feel m... See more
Just another scam... their "refund guarantee" is more like a guarantee that they will NOT issue a refund to you... don't este your money in these scam apps
Ally is very knowledgeable. Her questions were on point and her observations were insightful. She made the session interactive and practical. It felt so good to speak with a real human who understood... See more
Company details
Written by the company
Get professional support & land your dream job effortlessly with Shift! We’re here to make your job search journey easier and more effective. With our powerful tools and expert guidance, you'll stand out, land interviews, and reach the career you’ve always wanted.
Contact info
United States
- contact@shift.careers
- shift.careers
3.5
Average
42 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just what I needed...
I found access to the various personality and career profiling assessments helpful to get clarity of my own strengths but also where they might fit better, in a changing job market.
My 1:1 session and following email exchanges, with Ally my coach, was really helpful to bounce ideas, get feedback and receive expert advice on what I should start and stop doing.
If you commit to using all the features and services and put in the time to focus on this, I believe everyone will get great value for money and ultimately results.
17 March 2026
Unprompted review
Reply from Shift
Dear Adam,
Thank you so much for sharing your experience! We’re thrilled to hear that the assessments helped you gain clarity on your strengths and potential career directions.
It’s wonderful to know that your 1:1 session with Ally, as well as the follow-up guidance, provided the feedback and support you needed. It’s fantastic to hear you found value in the process.
Warm regards,
Shift Careers Team
Olivia is an absolute pleasure to work with.
Olivia was an absolute pleasure to speak with. Her energy, genuine concern, and clear passion for helping people truly stood out. It’s rare to encounter someone who loves their work this much, and her support made a meaningful difference. Thank you, Olivia.
4 March 2026
Unprompted review
Reply from Shift
Dear Scott,
Thank you so much for your kind words! We’re delighted to hear that your session with Olivia was such a positive experience.
Her passion for helping people truly shines through, and it’s wonderful to know her support made a meaningful difference for you.
Warm regards,
Shift Careers Team
I am deeply disappointed with this…
I am deeply disappointed with this service due to misleading pricing and underwhelming content.
I was led to believe the subscription was $0.42/day. However, after paying, I received a receipt indicating a second upcoming payment that more than doubles the advertised price. Furthermore, the 'Basic' material is extremely elementary; anyone with a small experience will find it redundant. To access anything remotely useful, you are forced to pay hundreds of dollars more. I have already requested a full refund.
3 March 2026
Unprompted review
Reply from Shift
Dear Kajal,
We’re truly sorry to hear that this was your experience. That’s never the impression we want anyone to have after joining us.
We completely understand how frustrating pricing concerns can feel. The $0.42/day reflects the introductory promotional rate, and the renewal terms are presented during checkout before confirmation. That said, we take feedback about clarity very seriously and will continue reviewing how this information is communicated.
We’re also sorry to hear that the content didn’t meet your expectations. We’re continuously working on improving the depth, clarity, and overall value of our materials, and feedback like yours is important in helping us do that.
Your refund request has been received and is being handled by our support team, and we’re committed to resolving this promptly and fairly.
Thank you for sharing your experience.
The Shift Team
Great Customer Service
I am increasing my rating as Shift responded to my review immediately and refunded the subscription amount. The customer service was impeccable.
The adverts are misleading and suggest the app contains job opportunities which is does not. I didn’t receive one email or notification from Shift when I signed up, and they have just taken another $39.99 from my account. I have now cancelled my subscription but am upset there was no reminder or correspondence at all to remind me the payment would be taken or any initial confirmation of an account. This just seems like a money grabbing exercise, targeting people who are out of work. Also it sees impossible to contact them to try and resolve this. No contact email or forms anywhere. I used the bot on the app but that is just for career advice.
9 February 2026
Unprompted review
Reply from Shift
Hi Samantha,
We’re very sorry to hear about your experience and understand your frustration. Shift is designed to provide career guidance, advice, and support to job seekers rather than direct job listings, and we apologize if this wasn’t clear from the advertising.
Regarding your subscription and notifications, we normally send confirmation emails upon sign-up and reminders before payments. It sounds like these may not have reached you, which we sincerely regret. We’d like to review your account and ensure you’re fully supported, including processing any eligible refunds if applicable.
Please reach out directly to our support team at contact@shift.careers, so we can resolve this promptly.
Thank you for sharing your experience.
The Shift Team
They charged me and I immediately…
They charged me and I immediately contacted them for a refund because I still had a day to renew, I never used the service, emailed them to bring a resolution, no reply from them.
Its a fraud money making scheme.
2 January 2026
Unprompted review
Reply from Shift
Hi there,
Thank you for taking the time to share your experience. We’d like to reassure you from the beginning that we are not a fraudulent business, and we genuinely review and respond to every customer request.
Your case was carefully reviewed by our support team. We’re truly sorry for the frustration and appreciate you bringing it to our attention - your feedback helps us improve and serve our customers better.
Best regards,
The SHIFT team
Ally is a ***FABULOUS*** coach!
I was on the point of backing out, thinking Shift wouldn't help with entrepreneurial careers, but Ally changed my mind. She really listened to me, heard my hopes/plans/conflicts, and is helping me to chart a realistic course that makes sense. I feel heard, supported, motivated, and hopeful for the first time in a long time. Highly recommended!
11 December 2025
Unprompted review
Reply from Shift
Hi Phila,
Thank you so much for sharing this - it truly means a lot to our team and to Ally. We’re really glad you didn’t back out, and even happier that you felt heard and supported. Shift is designed to work for all kinds of career paths, including entrepreneurial ones, and it’s great to see you gained more clarity and confidence.
Ally will be thrilled to know her guidance made such a difference. We’re excited to keep supporting you on this journey, you’re not doing it alone! 🙌
Warmly,
Shift Careers team
After getting this service
After receiving this service, I canceled it the same day. It is more focused on helping you figure out which job you want, rather than getting you to that job. The "instructor" I was chatting with never sent a single message; the bot handed me off to them, and I was left on read three to five times over the course of 40 minutes. I won't be using this service at all.
Edit. After the initial review, the coach did respond. Turns out even though the chat is there 24/7 and the messages will show "read", a coach isn't there except for Monday through Wednesday during hours. The refund policy was okay, but I would like to see a dedicated section on the site to initiate this process, rather than having to email support and wait for a response. This would also reduce their workload. So far, I've seen improvement, and I will update as I go.
5 December 2025
Unprompted review
Reply from Shift
Hi Alan,
We’re sorry to hear about your experience. At Shift, we pride ourselves on providing personalized guidance through our real human coaches, and we always aim to respond as quickly as possible. Occasionally, responses may take a little longer outside of working hours of your dedicated coach, but we’re committed to giving every client the best support.
We’ve already processed your refund, and your coach is still available should you wish to continue exploring guidance at your own pace. We truly appreciate your feedback as it helps us maintain the high standards we set for all our clients.
Warmly,
Shift Careers team
The apps is not working at all
The apps is not working at all. But upfront paid $$$
28 November 2025
Unprompted review
Reply from Shift
Dear Li Zar,
We are really sorry to hear about the issues you’re experiencing - we completely understand how frustrating that is, especially after paying upfront.
To help you quickly and make sure your case is reviewed promptly, could you please contact our support team directly at contact@shift.careers? They’ll be able to look into your account, fix the access issue, and process anything needed right away.
Thank you for your patience - we want to make this right for you as fast as possible.
Warmly,
Shift Careers team
Mansi
Hi
My name is Mansi. I am struggling in finding out a better job for me. Whenever, I had interviews, the manager used to tell me that something is missing in my resume. They are looking for something unique. Then, I contacted Shift careers. Honestly, they made one of the best resume for me. And, I really felt happiness after reading my skills and experience. Now, I will post a review once I get a better job. Let’s hope for the best!
18 November 2025
Unprompted review
Reply from Shift
Hi Mansi,
Thank you so much for your thoughtful feedback, it truly means a lot to us. We're really glad to hear that your new resume made you feel confident and proud of your skills and experience. That’s exactly how it should be!
We’re rooting for you as you take your next steps, and we can’t wait to celebrate your success together when you land that job you deserve.
The SHIFT team
Great experience with Ally
I only had one session with Ally, but she was great and is so supportive throughout what is a really challenging process in applying and interviewing for jobs. I give her 5 stars as a coach, but I didn't really spend too much time on the Shift platform. Some of the tools were helpful, and Ally also provided me with helpful resources. I highly recommend Ally as a coach to anyone looking for guidance in their career path.
15 September 2025
Unprompted review
Reply from Shift
Thank you so much for sharing your experience!
We’re thrilled to hear that Ally’s guidance made a real difference for you during such an important stage of your job search.
We also appreciate your feedback about the platform. We're always here to help you turn insights into a clear, actionable plan.
Best regards,
The Shift Team
Exceptional Career/Resume Service
This is the first time I have utilized the services of a career/resume service. However; I am pleased that I did. Ally worked with me. She is very skilled and knowledgeable. Having an employment gap, Ally brought many useful tips to my arsenal. Most that I had not even considered. She also assisted me with updating my LinkedIn profile, which had me stumped for weeks as to how to update it. She has exceptional customer service skills and answered emails quickly. Very pleased with the Shift service!
3 October 2025
Unprompted review
Reply from Shift
Thank you so much for your kind words! We’re thrilled to hear that your experience with Ally was so positive. She’s truly dedicated to helping clients highlight their strengths and overcome challenges like employment gaps, it’s great to know her guidance made a real difference for you.
Best regards,
The SHIFT team
Not reliable
It was confusing. When i was choosing plan it states i will get coach support resume support but instead after getting it way change i explain i need help in getting a job not which career to choose and all also when i click on chat button to chat with an expert no one responding and seems like a scam.
4 September 2025
Unprompted review
Reply from Shift
Hi! Thank you for sharing your feedback. I’m really sorry for the confusion and the frustration this has caused. Our intention is to provide clear support with job search, including resume help and guidance from our coaches.
We’d like to make this right and ensure you get the support you need. Please reach out to us via contact@shift.careers.
We truly appreciate your patience and the chance to improve your experience.
Best regards,
The SHIFT team
Worthless product with a semi-predatory…
Worthless product with a semi-predatory UX - generic advice, no actual job listings, no obvious way to cancel in the app, and their customer service is barely there. When they didn’t respond for several days, I had to block my credit card so that they wouldn’t charge me.
8 June 2025
Unprompted review
Reply from Shift
Hi Megan,
I’m really sorry to hear about your experience - this is absolutely not how we want anyone to feel when using Shift.
Our goal is to provide real, practical support for job seekers. While we don’t post job listings, we focus on helping users build a job search strategy, improve their applications, and navigate the hiring process with expert support - but we understand that’s not what you were expecting.
We also take concerns about cancellation and support delays seriously. We’re currently reviewing your case to make sure nothing gets overlooked.
Thanks again for helping us get better.
Best regards,
The SHIFT team
Thank you
The career test helped me reflect on my strengths, though some of the suggestions felt a bit too broad.
13 May 2025
Reply from Shift
We're so glad to hear the career test helped you reflect on your strengths - that kind of clarity is such a powerful first step!
We totally understand your point about some suggestions feeling a bit broad. If you're ever looking to go deeper or get more personalized guidance, feel free to connect with a career expert in the chat. We're always here to help you turn insights into a clear, actionable plan.
Best regards,
The SHIFT team
Insightful
Shift definitely gave me a new perspective on my career direction. Some of the recommendations felt a bit generic at first, but once I spent more time on the platform, the insights became more useful.
12 May 2025
Reply from Shift
We're really glad Shift gave you a fresh perspective on your career direction - that means a lot to us.
As per recommendations, thank you for sharing the honest feedback. If you're ever looking for a deeper, more tailored approach, you can always reach out to a career expert in the chat or even book a 1-on-1 coaching session.
Best regards,
The SHIFT team
Got interview invites
For the first time in forever, i have hope that i will get the job of my dreams.
16 April 2025
Reply from Shift
We're absolutely thrilled to hear that you're feeling hopeful and inspired with SHIFT. We are here to support you in your job search journey.
Best regards,
The SHIFT team
Shift honestly feels like a career…
Shift honestly feels like a career coach in my pocket. I’m not even someone who usually leaves reviews, but this actually helped me land a job interview in under two weeks!
What I love is that everything’s in one place - helpful templates, solid guides, even tests that made me rethink how I talk about myself professionally. It really takes the pressure off. Highly recommended!
6 May 2025
Reply from Shift
Thank you so much for sharing this! We’re thrilled to hear that Shift helped you land an interview so quickly - that’s exactly what we built it for.
Shift just makes it easy
I started using Shift after I graduated. The product is full of colorful, easy-to-understand content. I appreciated this approach of "making things easy for me". Customer support was very nice and cooperative. Generally in my opinion worth a buk. Give it a try!
2 May 2025
Reply from Shift
We believe career guidance shouldn’t feel overwhelming, so it’s awesome to hear the content felt clear and helpful. And we’ll be sure to pass your shoutout along to the support team.
Appreciate you giving Shift a try (and the “worth a buk” made our day 😊).
Good for job hunting
This tool is helpful when job hunting - it's effective, easy to use, and has an intuitive user experience. I only canceled since I found a job.
13 February 2025
Reply from Shift
Thank you so much for your kind feedback! We're glad to hear that SHIFT was helpful in your job search - congrats on landing the job!
We’re also excited to share that we’ll soon be adding career development advice to support your growth beyond the job search. Wishing you all the best in your new role - and we’d love to support you again in the future!
Best regards,
The SHIFT team
Liked it
I would recommend the platform for its ease in use. I found the much needed guidance that helped me land more interviews, and enjoy their career tests so much.
29 April 2025
Reply from Shift
Thank you for sharing your feedback. We root for your interview success!
Best regards,
The SHIFT team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.