Sherpa Online Reviews 

963
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and knowledgeable staff, who are highly effective in helping students understand complex content and build confidence. Many reviewers highlight the tutors' supportive and patient approach, which significantly contributes to students achieving higher grades and making substantial academic progress. The personalized attention and clear explanations provided by the educators are frequently mentioned as key factors in their success. The overall service and user experience are also highly regarded, with people finding the platform easy to use and the onboarding process smooth and welcoming. Reviewers appreciate the clear explanations and helpful support from staff during this process, making the entire learning journey stress-free and professional. The efficiency of the system, including recorded sessions and accessible documents, further enhances the positive experience for users.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and knowledge.... See more

User experience

Consumers find the user experience to be positive, with many praising the platform's reliability, modern... See more

Service

Customers had positive experiences with service, praising the professionalism, patience, and organization of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son studied with Harry M for GCSE Triple Science and he learnt a lot from him! His wisdom and expertise was extremely beneficial for my son's exams in not just the subject content but also tips for... See more

Rated 5 out of 5 stars

Naomi provided great support to my daughter during the last 6 months of her A level Business study. During the introductory session she took time to understand her needs to ensure there was a good mat... See more

Rated 5 out of 5 stars

Over the time our daughter Grace has been tutored by Sam her maths skills and confidence have grown significantly. From a girl believing she was struggling and asking for help she has developed into... See more

Rated 5 out of 5 stars

I have used Sherpa for my daughters to support them at both GCSE & A Level. The booking system is very user friendly and my daughters could log & join the lessons without any problems. It was also eas... See more


Company details

  1. Private Tutor
  2. Tutoring Service

Information provided by various external sources

Sherpa are here to help you find the right tutor for you and your busy schedule, to help you along your learning journey.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

963 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(963)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helpful and considerate

Booked an introductory session with a tutor, but it didn’t go ahead for some reason; so it felt like a waste of time. They’ve followed up and offered help to find a new tutor; which is helpful.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Tutor

Hafsa has tutored my son and he found the session very beneficial. Hafsa ease of teaching and building a rapport was excellent. Thank You Steph

19 February 2025
Unprompted review
Rated 5 out of 5 stars

I recently joined Sherpa as an online…

I recently joined Sherpa as an online teacher and wanted to share my positive experience with their onboarding process. The initial session was thoroughly professional and informative, covering everything I needed to know to get started on the platform.
The onboarding team took the time to walk me through the platform's features and teaching requirements. What impressed me most was how well-structured and comprehensive the session was - they clearly have experience in getting new teachers up to speed efficiently.
The information was presented in a clear, easy-to-follow manner, and there was plenty of opportunity to ask questions. They provided practical examples and tips that I know will be valuable as I begin teaching on the platform.
Overall, the onboarding experience has given me confidence in my decision to join Sherpa as a teaching platform. It's clear they take their teachers' success seriously and invest in proper training from day one.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Payment system

I had payment issue but Sherpa online was able to solve my issue straight away. The customer service is great!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Tutor

Assiya is an excellent tutor and she is helping my son he said that she is excellent takes her time and doesn't go onto a topic before you don't understand what she has just explained. Overall, I am very pleased with Assiya's tutoring style.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Impressive platform

It is an amazingly flexible online tool, which covers all eventualities. There was a lot of information to absorb, but it seems quite an intuitive platform, with support if and when needed. Communication was excellent - I'm excited!

26 November 2024
Unprompted review

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