Sherpa Online Reviews 

964
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, supportive approach, and ability to build confidence, helping students achieve higher grades. The service is frequently highlighted as excellent, with many appreciating the tailored lessons and clear explanations that make complex topics understandable. Reviewers are particularly impressed with the smooth onboarding process, the user-friendly platform, and the efficient customer service. However, some customers also noted issues with the interview process, mentioning that they were told they couldn't advance due to lack of experience. Additionally, a few people experienced no-shows from tutors and felt that the company lacked commitment and professionalism.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, patience, and knowledge.... See more

User experience

Consumers find the user experience to be positive, with many describing the platform as reliable,... See more

Service

People report positive experiences with the service, highlighting its professionalism, patience, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the genuine effort made to provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son studied with Harry M for GCSE Triple Science and he learnt a lot from him! His wisdom and expertise was extremely beneficial for my son's exams in not just the subject content but also tips for... See more

Rated 5 out of 5 stars

Naomi provided great support to my daughter during the last 6 months of her A level Business study. During the introductory session she took time to understand her needs to ensure there was a good mat... See more

Rated 5 out of 5 stars

Over the time our daughter Grace has been tutored by Sam her maths skills and confidence have grown significantly. From a girl believing she was struggling and asking for help she has developed into... See more

Rated 5 out of 5 stars

I have used Sherpa for my daughters to support them at both GCSE & A Level. The booking system is very user friendly and my daughters could log & join the lessons without any problems. It was also eas... See more


Company details

  1. Private Tutor
  2. Tutoring Service

Information provided by various external sources

Sherpa are here to help you find the right tutor for you and your busy schedule, to help you along your learning journey.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

964 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(964)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wanted a tutor for my son

I wanted a tutor for my son, went online and found Sherpa, signed up easily and they answered my questions like can I cancel anytime etc... really happy with my choice.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Russell was welcoming and very helpful

Russell was welcoming and very helpful. His explanations on the interactive white board and the tutoring process were clear and thorough. He was happy to answer any questions I asked. Following the meeting, I feel ready and confident to get started Tutoring with Sherpa. Thank you!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional onboarding

Very clear instructions and answered all questions. Shown how to access all important information and email followed up to remind me how to find everything!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent platform and a great tutor…

Excellent platform and a great tutor (Chimson L.) Our daughter had pre-exam tutoring for English Language GCSE, and achieved an 8, her highest grade. We think this is likely 1-2 grades higher than she would have got without Chimson’s guidance.

The platform is easy to use, sessions are recorded, it’s easy to find documents shared, it all works really well. Very impressed, and using it again this year.

A local parent had recommended Sherpa to me, and I’m very happy to recommend it to other parents.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I have used Sherpa for my daughters to support them at both GCSE & A Level. The booking system is very user friendly and my daughters could log & join the lessons without any problems. It was also easy to communicate with the tutors who always responded quickly. We used 5 different tutors and found them all to be knowledgeable and supportive and above all gave my daughters the confidence they needed to achieve higher grades. Fantastic all around!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I've been with Sherpa for 2 years having taught for 30. I think it's great. Lots of flexibility, the technology is good and reliable. And they are developing and evolving all the time. Sherpa are very responsive. I even messaged them at the weekend to see if they would help a new student log in and Sherpa responded immediately and helped the student out in a matter of minutes. All good.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Booked a A level drama tutor

Booked a drama tutor, Greg , he suggested the day and agreed to the time for the introduction. My son waited for the half hour slot. NO SHOW. Got a text 90+ mins later that he was sorry for not attending and would be busy for the next few week.
Why bother to book it?? Waste of everyone’s time.
Nowhere to complain to Sherpa.
Will not recommend them or use them!!

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Not professional to potential teachers!

Well, I have 10 years experience of teaching as a global Physics Teacher, with a great following in YouTube. They knew it from my application as well. Still called the interview, and then told me they cannot advance with it because I didnot have 2 years experience in UK! How rediculous! Everyone has limited time. Why did the call the interview in the first place? Also, there was no indication of 2 years experience criteria solely in UK!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Ease of Teaching

Easy to discuss and work on the platform and lovely teacher administrator supporting familiarity of using the website to provide student lessons.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Found an amazing German tutor via…

Found an amazing German tutor via Sherpa - has been a game changer in terms of my son's prep for GCSE mocks. He has grown in confidence and feels much more supported/ able to cope with his prep. Santhous is his tutor. Highly recommended!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Stop looking. You've just found your Maths tutor

Over the time our daughter Grace has been tutored by Sam her maths skills and confidence have grown significantly. From a girl believing she was struggling and asking for help she has developed into a student who has just achieved a grade 7 pass in a mock GCSE. Great result considering its a year early. I have no doubt this can be attributed to Sam’s work. While sticking to the GCSE syllabus Sam has focused on the elements the school was covering. This enabled her to reinforce Grace’s learning and really drum it home. We are very pleased with this progress and see working with Sam as investment in Grace’s future. Without hesitation we can recommend Sam.
Thank you

11 December 2025
Unprompted review

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