Shelf Depot Reviews 

13
•
TrustScore 4 out of 5

4.0

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Company details

  1. Shelving Store

Written by the company

Here at Shelf Depot we aim to provide a diverse, expansive range of Shelving, Brackets and other Storage Solutions such as our Garage Racking Units and Twin Slot Shelving Uprights and U Brackets.


Contact info

4.0

Great

TrustScore 4 out of 5

13 reviews

5-star
4-star
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1-star

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4.0

All reviews

(13)

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Rated 4 out of 5 stars

Happy overall

Was a bit worried about the bracket for the shelves and emailed for more information. Unfortunately I didn’t get a reply. Thankfully I ordered with the hope that it was hidden and recessed, and they were. Dispatch and delivery was swift which was much appreciated. Just wish they had more option on lengths.

29 April 2024
Rated 2 out of 5 stars

Wrong items delivered and ignoring…

Wrong items delivered and ignoring emails.
No phone number… avoid!!!

Update 29/01/24
So after contacting Aiden a prompt & courteous response was forthcoming with arrangements to collect wrong items and deliver the correct ones.
Fingers crossed all goes smoothly. Will update…

20 January 2024
Shelf Depot logo

Reply from Shelf Depot

Good Morning Ralph,
I sincerely apologise for this experience, it seems that due to an error with our mailing system, your emails may have been going to our junk folder.

If you could kindly email me at aiden@nautilusdesigns.co.uk and let me know your order number and include and image of the product you received I would be more than happy to help you out and have a replacement order sent out to you.

I once again sincerely apologise for this experience and the inconvenience this has caused you.

Kind Regards,
-Aidan

Rated 5 out of 5 stars

Floating shelf

Purchased 2 media shelves online from shelf depot. Delivered very promptly. Shelves are strong and all fittings are included. Some DIY knowledge required as would be expected. The instructions are in picture format only and could be improved with some text. Otherwise the product is excellent

4 December 2023
Rated 1 out of 5 stars

Useless radiator shelf

Just bought one of Shelf Depot's radiator shelves.

Useless - just flops around. No means of adjustment or securely fixing in place. No detailed fitting instructions, no videos on the web site as promised on the packaging.

I suspect for the right type of radiator spaced the right distance from the wall it might support very light objects.

And it's not a case that I'm no good at DIY - many years experience on jobs much more complicated than this.

DO NOT BUY

13 August 2023
Unprompted review
Rated 2 out of 5 stars

Shelves not oak colour.

Shelves described as oak colour but nothing like oak. Much paler and don't come anywhere near other oak finish furniture I have. 2 stars because of prompt delivery.

18 July 2023
Shelf Depot logo

Reply from Shelf Depot

Good afternoon. Thank you for your feedback. I'm pleased that you were happy with our prompt delivery but the fact that shelf colour did not match your expectations is disappointing. I will compare our stock to the images and calibrate accordingly. I'll also take the issue up with our supplier. We do offer 100% free returns for any reason, so you are entitled to a full refund and we'll collect the goods for you at no charge. I'll also send you an email with a discount code in gratitude for your feedback in case you'd like to purchase from us again in the future. Many thanks and best regards, Jon A - Shelf Depot.

Rated 5 out of 5 stars

Excellent

Excellent
Good customer service

4 July 2023
Shelf Depot logo

Reply from Shelf Depot

Good afternoon, I'm very happy that you are pleased with our product and service as it reflects everything that we work towards. I have sent you an email with a discount code as a token of my appreciation. Thanks again. Jon A

Rated 2 out of 5 stars

Shelves wrong size.

Unfortunately the shelves were the wrong size against what was advertised on the website.

4 April 2023
Shelf Depot logo

Reply from Shelf Depot

Good afternoon. Thank you for your feedback. I'm disappointed that the shelf was incorrectly labelled on our website and didn't match your expectations. The website has been now updated to reflect the correct size of the shelf. I'll also send you an email with a discount code in gratitude for your feedback in case you'd like to purchase from us again in the future. Many thanks and best regards, Jon A - Shelf Depot.

Rated 5 out of 5 stars

Great design without costing the earth

I spent ages looking for shelf brackets that had a nice design but didn’t cost the earth.
Originally found these on B&Q and then to my horror they’d stopped selling them so managed to find them direct from the manufacturer. Very happy with them!

4 January 2023
Shelf Depot logo

Reply from Shelf Depot

Hi Alice, I'm very happy that you are pleased with our product as it reflects everything that we work towards. I have sent you an email with a discount code as a token of my appreciation. Thanks again Alice. Jon A

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