Shein Reviews 

I am extremely disappointed with SHEIN UAE.

I placed a large order over a week ago, and your tracking system has been displaying misleading updates such as "Shipped," "Arrived at Destination," and "In Transit," while the order is apparently still in China.

What is the point of providing tracking updates if they don't accurately reflect the shipment's actual status?

Even worse, your customer service team has been providing incorrect information and making promises that are not being fulfilled. Despite contacting live chat multiple times, I still haven't received a clear or honest answer.

This level of communication and transparency is unacceptable. Customers pay for their orders and deserve accurate information, not misleading tracking updates and empty promises.

I want this issue escalated immediately, with a truthful update on my order and a confirmed delivery timeline.

**SHEIN, please stop sending scripted responses and start taking responsibility for your customers' concerns.**

Quality can be better, but good part- return is seamless.so good for ordering clothes.
recommend it.

Very Bad Experience – Wrong Order & Extra Costs

I received a completely wrong order from SHEIN, even though the order number is correct. None of the items match what I originally purchased.

To make things worse, I use a forwarding service and already paid international shipping from Dubai to Lebanon—so I paid extra money just to receive the wrong items.

Customer support only offered a return and refund, but that means I have to pay shipping AGAIN for their mistake, which is completely unacceptable.

This experience has been very frustrating and disappointing.

I have had the worst service with Shein UAE. I had to follow up with the team for my order. After multiple follow ups I received my package. Now I have few clothes to be returned, since days the courier service is sending me messages on return pick up but nobody turns up. I have connected with the customer service but they only arrange the same courier and its useless.