Really good quality sheets. Deep envelope closure on pillow cases makes sure the pillow stays in place (take note Panda!). Excellent packaging; all presented in individual boxes for a touch of luxur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely fabulous bamboo linen. I started off with some white pillow cases and loved them so much I’ve since bought a super king duvet cover, fitted sheet and a second set of pillow cases. When fund... See more
Company replied
The protector is very comfortable and fits our 40cm deep mattress nice and snuggly due to the stretchy sides and the straps on the conners which keep it secure and the elastic bottoms fit well under t... See more
Company replied
After years of buying bedding from John lewis we saw the sheet story and try there bedding from the night we went to bed it was fantastic it kept us cool in the summer and warm. In the wint... See more
Company replied
Company details
About SHEET STORY
Written by the company
SHEET STORY
At Sheet Story, we transcend home luxury, transforming the bedroom into a canvas for creativity and a playground for individuality. To buy bedding online with us, becomes a thoughtful process synonymous to picking your clothes according to quality, style and comfort.
Our product's quality truly speaks for itself. We also hold the OEKO-TEX® Standard 100 certification. This is an independent third-party certification in the UK. It has been designed to ensure effect the dyeing industry has on the environment is minimised.
We are more than happy to help with any enquiries you may have.
Why Choose Sheet Story?
✅ Free fast delivery
✅ Free 90 day returns
✅ OEKO-TEX® Standard 100 certification
✅ 400 thread count bedding
VISIT WEBSITE CONTACT USContact info
Hayes Business Studios, UB3 3BB, Hayes, United Kingdom
- hello@sheetstory.com
- sheetstory.com
4.8
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the sheets are very good
18 August 2025
Reply from SHEET STORY
Hi Rui. Thanks a lot for your very kind review of our sheets. We hope to see you again soon.
Silky soft large fitted sheet in gorgeous pale blue. Love it.
Good service, great quality, beautiful silky soft pale blue large fitted sheet.
16 August 2025
Reply from SHEET STORY
Hi Ken. Thanks a lot for your very kind review of our fitted sheets. We hope to see you again soon.
Quality product
Quality product backed by excellent customer service. Thank you Sheet Story!
16 August 2025
Reply from SHEET STORY
Hi Pippa. Thanks a lot for your very kind review of our service. We hope to see you again soon.
will order again if needed
The tight fit is very good and the sheet is cool to get in to.
14 August 2025
Reply from SHEET STORY
Hi Barbara. Thanks a lot for your very kind review of our sheets. We hope to see you again soon.
Fantasy quality
Lovely quality and feels so comfy. Arrived when stated. Easy ordering.
7 August 2025
Reply from SHEET STORY
Hi Amanda. Thank you so much for your very kind review! We're so glad you had a great experience and hope to see you again soon!
Reply from SHEET STORY
Hello! Thank you very much for leaving a review. We're really thankful to you for taking the time and providing us with valuable feedback. We hope to see you again soon!
Reply from SHEET STORY
Hi Shirley. Thanks so much for taking the time to leave your very kind review. We're so glad you have a great experience! We hope to see you again soon!
Excellent quality sheet 5 star
Excellent quality sheet, very comfortable sleep as don't have to keep getting up to get the sheet to stay on the mattress...absolute bliss will definitely be purchasing again
31 July 2025
Reply from SHEET STORY
Hi William. Thank you so much for your very kind review. We're delighted you found our sheets excellent quality! We hope to see you again soon.
Good quality sheet but have to send…
Good quality sheet but have to send back as it wasn't 'rust' as described, more like gold or ochre.
2 August 2025
Reply from SHEET STORY
Hi Helen. Thanks for taking time to review our Terracotta Fitted Sheet and mention it's quality, even if the colour wasn't as hoped. We hope to see you again soon.
Duvet is very well made
Duvet is very well made. Fits well & feels nice. A very good product.
27 July 2025
Reply from SHEET STORY
Thank you Paul for your very kind review. We are glad to hear your duvet cover has been well received and we hope to see you again soon!
the quality of the sheet I ordered is…great
the quality of the sheet I ordered is really good washes and irons lovely
2 July 2025
Reply from SHEET STORY
Thank you Linda for your very kind review. We're thrilled that you found our sheets to be great quality. We hope to see you again soon!
Lovely sheets
Lovely sheets. Good communication, great product beautifully packaged in recyclable materials
10 July 2025
Reply from SHEET STORY
Hello. Thanks so much for your very kind review! We're glad you had a great experience and we hope to see you again soon!
Excellent bedding
Excellent bedding, soft, cool and fits perfectly! Fast delivery. Thank you!
3 July 2025
Reply from SHEET STORY
Hello. Thanks so much for your very kind review! We're glad you had a great experience and we hope to see you again soon!
Fitted sheet
I like the sheet it fits the corners of my bed all though a little bit big ( better than being too small) it was a bit more expensive , so I think I will try and find another one at a better price,
3 July 2025
Reply from SHEET STORY
Hi Kathy. Thanks so much for your kind review! We're glad you liked the sheets. Our fitted sheets are for suitable for mattresses up to 41cm deep, so that could be where the excess has been realised!
I have been in touch numerous times…
I have been in touch numerous times with no response
6 July 2025
Reply from SHEET STORY
Hi Javed. We have investigated this issue and we can see that we received an email from yourself requesting a return 3 hours before this review occurred. As per our terms, we aim to reply as soon as possible within 1-2 business days. Our team replied via email the following day with a pre-paid label as part of our free returns offering. We hope your return went smoothly and that you'd re-consider your rating please.
Reply from SHEET STORY
Hi Siobhan. Thanks so much for your kind review. We're glad you had a great experience and hope to see you again soon.
Reply from SHEET STORY
Hi Anne. Thank you so much for your kind review about our protectors. We hope to see you again soon!
Reply from SHEET STORY
Hi Gail. Thanks so much for leaving your kind review. We hope to see you again soon!
Swift resolution of an issue
I recently received a pair of pillowcases I had ordered from Sheet Story. As I didn’t require them immediately, I didn’t open them for a few weeks, however when I did I discovered they had sent an odd design. On raising this late afternoon on a Sunday, I received an almost immediate response, asking for a photograph. By 10am Monday morning I was advised that I had been sent square pillowcases rather than oblong and a replacement had been despatched, which arrived within a couple of days, with the advice to pass the incorrect ones on to someone who could make use of them. Excellent customer service.
29 May 2025
Reply from SHEET STORY
Hi Lynda. Thanks so much for leaving your kind review. We hope to see you again soon!
Reply from SHEET STORY
Hi. Thanks so much for leaving your kind review. We hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.