Sheds.co.uk Reviews 

4,538
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 330 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpful staff who provide prompt and efficient support when managing questions and purchases. People appreciate the attentive communication, friendly attitude, and smooth overall ordering process. Buyers often mention that assistance is readily available to resolve any initial setup or sizing mistakes. However, some customers also noted issues with missing instructions or minor damages upon arrival. Others reported challenges regarding poor product quality, including gaps and structural problems over time. A few reviewers expressed frustration with delayed responses or communication difficulties when trying to solve problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient support from team members.... See more

Product

Consumers find product to be ambiguous with highly divided experiences regarding quality and manufacturing.... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many people report timely arrivals, with some... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt and efficient support from... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between smooth transactions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would not recommend ordering an overlap pent shed from sheds.co.uk. My review is based on the service I received from Wendy Shepherd, Head of Operations at SixtyStores following the delivery of sa... See more

Rated 4 out of 5 stars

Ordered a summerhouse cabin which was delivered and offloaded on the date. Not opened the crate yet so can't comment on quality etc. Had some queries which Ben sorted out efficiently and promptly, h... See more

Rated 5 out of 5 stars

After buying a shed from somewhere else and discovering I would have to wait 8 to 10 weeks … I discovered Sheds.co.uk… I messaged James L on the chat Who responded quickly and efficiently. He has been... See more

Rated 5 out of 5 stars

Reasons I would recommend Sheds.co.uk > Delivered the shed when they said they would. > The shed is made of good quality materials > I had a small issue, a gable end was missing but James... See more


Company details

  1. Garden Center

Written by the company

The name says it all. At Sheds.co.uk we strive to offer you the best quality products from reputable suppliers at the lowest possible prices. We work closely with our suppliers to ensure our customers receive the best products available on the internet. We have the largest range of garden buildings online, expert advice, flexible finance options, dedicated UK customer support and after-sales care, secure online payments, and much more.


Contact info

  • Langley Barn, 390 Birmingham Rd, CV37 0RE, Stratford upon Avon, United Kingdom

  • sheds.co.uk

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(4,538)

316 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

What a great company to deal with. There was a problem with an item I ordered so, contact was made, pictures sent by email, as requested. The next working day I received a message from Ben G, Sales and Customer Service Executive. Ben has sorted out the problem quickly, efficiently and to my complete satisfaction. This level of customer service would encourage me to use this company again!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service, product issues but promptly resolved

Customer service was spot on, smooth order and delivery, there were some issues with the modular shed kit i ordered that meant i had to put a lot of work into putting right some manufacturing defects and bad tolerances, but this was swiftly resolved by Wendy Shepherd at Sixty support, email responses were fast and professional and we came to a solution very quickly, and payment made back to me very quickly as well. Thanks Wendy for helping me so promptly with the matter.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered a shed online on Sunday. Because of the payment method, my billing address was pulled through for the delivery address. I immediately emailed to explain and provide the correct delivery address. By 11am on Monday, the following day, my delivery address had been changed and I’d received a personal email confirmation. Excellent customer service, thank you Wendy and co!

16 March 2026
Unprompted review
Rated 4 out of 5 stars

We’ve had a few issues with the shed…

We’ve had a few issues with the shed purchased and communication has been a bit patchy. The fitting team(names my hubby can’t remember!) were great. Did an amazing job, really prompt/quick and just generally nice guys

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the actual shed

Very happy with the actual shed. The service we received from James was excellent. We are a small school and encountered a few difficulties which James sorted out for us really quickly. Thank you

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a shed in July 2004 which was…

Purchased a shed in July 2004 which was assembled correctly using the materials supplied. Unfortunately the roofing felt has already failed, allowing water to leak into the shed and causing damp and mould on the inside roof and upper panels.
I contacted customer services several times and initially received replies, but after explaining the issue and referencing the premature failure of the roof covering, communication stopped and my last emails have gone unanswered.
Disappointing experience so far as a shed roof should last significantly longer than this, especially when the product is sold with a 10-year anti-rot guarantee. I would appreciate the company contacting me to resolve the issue.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Swift answers to key questions

Not bought my shed yet so can’t comment on product but did email the company with a few questions which were answered very swiftly and informatively by James. Will be buying a shed in next few days so will update my review once it’s arrived and up.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy but it took along…

Ordering was easy but it took along time for the order to be dispatched called customer service and a very helpfully Gentleman called Ben sorted this out for me and I received the order within 3 days Thank you Ben

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Both James and Wendy have been very helpful. Having been given the wrong measurements they took back the original order to allow a replacement order of the right size.
Delivery (and collection) has been very straight forward.
Looking forward to receiving shed 2 next week.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Certifications

I was looking for some certification for some of the previous items we had ordered, and wendy was extremely helpful and quick in her responses.

Our past communications with this company has also been great would reccomend!!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

My initial order was not what I had…

My initial order was not what I had intended so I could not start my job. Sheds UK were incredibly helpful in resolving a problem of my own making . In particular Ben was fantastically helpful with great communication and attention to details . Thanks to all at sheds UK.. impressed!

26 February 2026
Unprompted review

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