Sheds.co.uk Reviews 

I had a minor issue with a missing part in my order, but the customer service team (specifically James) provided immediate assistance. He directed me to the factory, and the team there was incredibly efficient, sorting out the issue and dispatching the part right away. Great communication and support throughout the process. I highly recommend them!

Highly recommend customer services Wendy shepherd was very efficient and helpful, delivery excellent .

Shed recieved and it's just what we needed, good quality and easy to install. Very pleased we got the plastic base and sealant at the same time. There was an issue with one of the doors (we realised once it was on the shed it was warped at the bottom) but it was resolved extremely quickly and efficiently by Wendy who sent out a replacement door.

Great and prompt support following a post sales query.

I ordered my shed in July 2025, and now in April 2026 it is not looking good.

The initial assembly didn’t go well as the some panels were already warped. I had to secure some of these with additional metal plates to ensure they would butt together. There were so many gaps I had to use a lot of silicone to ensure it would not allow water through

The doors and side panels are all now starting to separate leaving massive gaps.

I’ve had to use silicone, aditional wood, and metal plates to hold it together. I’m going to be reviewing my consumer rights 2015 to see what my next steps are.

Had to sort out multiple deliveries through sheds.co.uk. One of the staff Wendy Shepherd went to great lengths to facilitate the delivery schedule to my needs.

Bottom line - I have purchased a lovely garden room. I bought a 4mx3m Adley self build garden room and I'm delighted with it. I chose to build it myself and whilst it was a challenging project, the kit and instructions are pretty good really and the finished product is stunning, a properly robust outdoor room and I'm delighted with it. Upon delivery I was 2 parts short which were sent out promptly and I found a further missing part during the build; this was a little but more difficult to sort out but Wendy from the customer service team managed to resolve it and I'm told the part is now being sent out to me. Thankfully it was only a decorative part that I can retro fit rather than an integral part of the building that would have halted construction. Overall, a solid, attractive building that I hope will last me for years to come.

The people at Sheds.co.uk where very helpful in resolving a problem I had with an order, quickly and efficiently, very professional, a big thanks to Wendy Shepherd and the team for all your help.

I put in the wrong address and I realised the day before so emailed them. The lovely Wendy answered me within the hour and got this problem resolved by the end of the day. The parcel is now on its way with the correct address. Brilliant customer service

** Beware this company (sheds.co.uk / sixty stores) is in financial difficulty. We were only sent half a shed and are still awaiting a refund after multiple weeks of chasing the customer care team and management**

After having erected the shed around 3 weeks ago I noticed several of the boards were starting to buckle in one area.
I contacted Sheds.co.uk about this issue and received a reply, within 24 hours, from Wendy Shepherd
Head of Operations.
The email asked a few questions regarding ventilation, coatings used etc.
These answered, I received a further email, from Wendy, stating I that several replacement boards would be sent out.
So, all in all, apart from the initial problems, everything has turned out ok.
Guy

Brilliant service from initial contact to discuss shed & even arranged delivery after our holiday. The shed is really good quality and took my partner a couple of hours to put together. Instructions were spot on and easy to adjust the door layout. The delivery company let the shed company down and my correspondence was dealt with quickly by Wendy, all round great service.

After receiving a call back from James and discussing things . Was reassured my order be placed on hold till I’m ready for shipment. As getting work done in garden . Thankyou so much James 10/10 seller Highly recommend.

Bitterly disappointed with the product and the customer service. Despite sending several pictures of all the cracks items, ripped felt for the roof, broken wooden slats, instead of being offered any refund or form of compensation I was asked to itemise ever part that broken once the shed was already built. There were big gaps in the roof and the quality of the wood and felt was terrible. I had to go and buy more felt at a cost of £70 and and I wasn’t even refunded for this. Overall a really poor experience.

Dreadful experience - customer service person Wendy - not sure that’s her real name as it’s probably a poor attempt at a joke - Wendy House given they sell sheds.
Shed installed and gosh I could have fitted it better with one arm and my eyes closed.
What kind of idiot screws the doors shut by putting the lock on back to front, so then moves it and leaves holes in the doors now without as much as an apology.
The felt is poorly fitted and has an overlap that’s just tacked down so will split and lift with the wind under it.
Weather boards which Wendy House, said were decorative only, and aren’t flush so the rain will run under them and down the back of the shed, and through the wood knots that have already started to fall out after 24 hours.
The same weather boards aren’t mitred and are all roughly cut and over hanging at different lengths.
The tongue and groove sides are all of varying lengths and none butt into the corner posts leaving this exposed.
Wendy House said refer to the care leaflet, but how’s that going to help unless it tells me how to take it apart and rebuild it properly or perhaps it explains how to use it for a bonfire.
This is probably one of the worst examples of poor quality, workmanship, and customer service I have seen - next stop trading standards as they certainly haven’t met the threshold of the consumer rights act that it should be ‘fit for purpose’ and then next I will pursue them through the small claims system as no customer service isn’t a way to avoid putting this right.
Don’t be fooled by the website offering high quality sheds - do yourself a favour and go to B&Q or somewhere similar.

DO NOT BUY FROM THIS COMPANY. Aftersales Service non existent, poor quality of shed, non of the pre assembled door locks lined up so the doors didn't lock, there was broken glass in the glass pane, and the finishing trims were missing from the delivery. Trying to get through to this company by Telephone is impossible, replies to emails do not cover off the questions that you ask, the Customer Service Executive really needs to review his job title as the customer service is non existent, DO NOT BUY FROM THIS COMPANY

The delivery man delivered where we asked him to very helpful
Wendy Shepherd was very helpful when we noticed the wrong roof was delivered and got straight on to the supplier was is sending the correct one straight away very good customer care 10 out of 10 for Wendy

My original review was 5 star based on my pre-delivery experience on 13th April. This was it;
"A general enquiry was answered in less than 18 hours by Wendy who gave me all the data I needed.
Combined with the online order process which was great, up to now I cannot fault the service received.
My shed is due to be delivered tomorrow. I hope the delivery and quality of the product matches the level of service received up to now. Thank you Wendy."

However, upon receipt of the shed, I find it necessary to downgrade my overall review.

The shed arrived on the day expected, albeit outside the time slot; which wasn't a problem. It was packed on a small pallet and was secure. The driver was able to put it close to the shed site with his forklift.

Whilst the quality of the timbers supplied was of expected quality, the product is let down by the factory based assembly of the shed panels. The biggest issue being that the shiplap was nailed to its frame whilst wet. It was also not tightly pulled together during assembly. Evident by a variety of different sized gaps at the edges of the shiplap, where no gaps should be.
The consequence of this is that, after 4 or 5 days of hot weather, the shiplap has shrunk and the gaps have worsened to the extent that, on some panels, the boards no longer offer protection to rain penetration.

The roof panels were also poorly constructed, with gaps and differing lengths of shiplap used. This presented gaps where the clout nails had nowhere to secure to. I had to re-lay the felt to ensure the felt edges were together across and, in the centre of, an uninterrupted run of shiplap.

The floor panel constriction was similar, but using 18mm sawn timber planks. There were many gaps between the cut planks and between the floor sections because there was no consistency in their length. Also one of the pre-constructed sections (there were 3 ; 2ft, 3ft and 4ft) was over 20mm longer than the others but, I suppose, better than being short. I cut it to length.

There were too many instances to detail all that was wrong with the factory based pre-fabrication.
I had expected better quality factory assembly, hoping that jigs would be used and that floor and roof planks would be cut to the same length before nailing to the frames. This was not so.

The hardware pack was missing the 100mm screws identified in the instructions. I had some of my own to complete assembly and advise the seller. I never got an acknowledgement or apology. The roll of roof felt was damage making about 2 metres unusable but, to their credit, the felt roll was much longer than needed.

The seller's Web site also showed images of the shed with 2 windows. My shed has only one. I'm assuming there were variants available and I have failed to specify the correct variant.

In summary. An easy to navigate website with plenty of images and payment was simple.
Delivery was on the date promised and the compact packaging of the components meant the shed could be wheeled close to the assembly site.
The timber quality was of a standard I would have bought had I decided to build from scratch. The price of the shed bought was not much more than the retail cost of timber and delivery. This was the biggest reason for going foe a pre-fabricated shed.
The disappointing part of the service was the in-factory construction. Little attention to consistency of cut timber lengths and poor quality assembly of the different panels particularly the shiplap panels meaning shrinkage will mean problems in the future.
I've been as comprehensive in my review as I can. Overall, I have a big, functional and usable shed although I thing I will need to attend to problems caused by the shiplap panel boards no being properly pushed tight together. Shame I couldn't post photos.

Looking for a new shed i found one at Sixty.co.uk It was at a great price but got another 5% off by using a discount code i found on the sight. I ordered it on Monday 23rd March and it was delivered the following Monday by pallet delivery and the driver placed it at the top of my drive. However on removing the cling film i found that one on the screws in the battens used to hold the shed in place on the pallet had gone through the roll of roofing felt. I contacted customer support and was answered the same day by there head of operation Wendy Sheperd who apologised and advised my to purchase anew roll of felt and upload them the invoice and i would be refunded the cost as this would be the quickest way due to the Easter holiday, i purchased a roll online from B&Q and sent them the invoice the refund was in my Bank yesterday the 10th. I would recommend this company and was very impressed with there customer service.

Ben was excellent, really fast response and handled my query perfectly