I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... See more
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Review summary
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Reviews shaping this summary
I met a lady called Sharon who works in Lingerie Department in Shaws of Drogheda. She did a bra fitting for me. She was very helpful and I got what I needed - She was a pleasant and professional assis... See more
Staff politeness, ease of returning items, good range of quality items. However no toilets, which is quite important for the elderly - I would have thought there should be toilet access in a departmen... See more
I found this company to be very prompt on dispatching my order and keeping me informed on its progress. Also very easy to place order at checkout. My item arrived within a few days and the product qua... See more
Company details
Written by the company
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Contact info
New Road, Portlaoise, Co. Laois, R32 NN2P, Portlaoise, Ireland
- 057 869 2300
- online@shaws.ie
- shaws.ie
4.0
Great
250 reviews
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Hasn’t replied to negative reviews
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SORRY TO SAY BUT I REQUESTED A REFUND…
SORRY TO SAY BUT I REQUESTED A REFUND WHICH I HAVE NOT RECEIVED
ANITA CURTIS
28 April 2025
Reply from Shaws Department Stores
Hi Anita,
As your order was for Click and Collect which had been sent, we had advised you that it needed to be refunded in-store before we could process this for you. This has now been completed, and refund issued to you. If you require further assistance, please don't hesitate to get in touch.
Kind regards,
Béibhinn
Great customer service
Great customer service, staff very helpful & friendly in Athlone store.
25 March 2025
Reply from Shaws Department Stores
Hi Kate,
Thank you for leaving this feedback for our Athlone store! We are delighted that you had a positive experience and hope to see you again.
Kind regards,
Béibhinn
Limerick shows benefit counter staff member Jerry
I was in Limerick with friends for a shopping trip and while browsing the beauty department I was approached by Jerry who worked on the benefit counter. Jerry was so helpful and so lovely I ended up buying a fantastic gift set and having an eyebrow tint on the benefit counter. Jerry was so lovely and friendly. I've left with my new brows and a fantastic gift set and I've my eye on a few more bits that Jerry has suggested as well. Over all lovely experience.
9 March 2025
Unprompted review
Reply from Shaws Department Stores
Hi Jennie,
Thank you so much for sharing this feedback for our Limerick store! It has been sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!
Kind regards,
Béibhinn
I ordered two carbon heaters
I ordered, it came quickly and it worked!
Can't get better than that
22 February 2025
Reply from Shaws Department Stores
Hi Joan,
Thank you so much for sharing this feedback! We are delighted to hear that you enjoyed your purchase and that you had a speedy delivery. Thank you for shopping with us at Shaws!
Kind regards,
Béibhinn
Speedy service
24 February 2025
Reply from Shaws Department Stores
Hi Mary,
Thank you so much for sharing this feedback! We are delighted to hear you had a positive experience with our fulfillment and delivery service. Thank you for shopping with us at Shaws!
Kind regards,
Béibhinn
Reply from Shaws Department Stores
Hi Alison,
Thank you so much for sharing this feedback! We are delighted to hear you had a positive experience with our fulfillment, and that you are enjoying your goods. Thank you for shopping with us at Shaws!
Kind regards,
Béibhinn
Ordered item on line yesterday arrived…
Ordered item on line yesterday arrived safely this morning. Excellent online shopping experience.
13 February 2025
Unprompted review
Reply from Shaws Department Stores
Hi Frank,
Thank you so much for sharing your experience! We are delighted to hear that your items arrived safely and quickly, and we hope you enjoy your purchases! Many thanks for choosing Shaws.
Kind regards,
Béibhinn
I have used Shaws on 2 occasions and i…
I have used Shaws on 2 occasions and i have found the process to be easy quick delivered promptly
27 January 2025
Reply from Shaws Department Stores
Hi Regina,
Thank you so much for sharing this feedback. We are delighted that your experiences with our process and delivery have been enjoyable, and hope to see you again! Many thanks for choosing Shaws.
Kind regards,
Béibhinn
Ordered jeans on the 8th…
Ordered jeans on the 8th december...never arrived.
Requested refund on January 9th which they did promptly.
First time buyer..not likely to return.
9 January 2025
Unprompted review
Fast quick professional
27 January 2025
Reply from Shaws Department Stores
Hi Catherine,
Thank you so much for sharing this feedback! We are delighted that your experience with Shaws has been a positive one, and that your quality products were delivered efficiently. Many thanks for choosing Shaws, we hope to see you again!
Kind regards,
Béibhinn
Velvet curtains
Would have been a quicker delivery only storm stop that but it was worth the wait, curtains are of excellent quality and value for money and better again when you get them at sale price..
27 January 2025
Reply from Shaws Department Stores
Hi Mareka,
Thank you so much for sharing your experience shopping online with Shaws! We are glad that, in spite of the storm, your goods arrived quickly and safely. We are very happy to hear that you are enjoying the goods purchased, and hope to see you shopping with us again!
Thank you for choosing Shaws.
Kind regards,
Béibhinn
Great shopping experience with Shaws…
Great shopping experience with Shaws Carlow for my mum, the staff especially Catherine and Majella went above and beyond , thank you all the way from Clare
20 December 2024
Unprompted review
Reply from Shaws Department Stores
Hi Claire,
Thank you so much for sharing this feedback for our Carlow store! Your feedback was sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!
Kind regards,
Béibhinn
Shaw Delivery
Re: delivery address update immediately following my online purchase.
After many emails, automated replies, trust pilot one star evaluation and two Shaw responses, my goods , as advised (twice) this am, (16th Jan) are heading to the wrong address.
13 January 2025
Unprompted review
Reply from Shaws Department Stores
Hi Liam,
Please see emails from us as we replied on the day and have followed up with you a few times. If I can assist further please let me know via email to online@shaws.ie
Kind regards,
Béibhinn
Visited this new store again yesterday…
Visited this new Athlone store again yesterday and have to say that I was not impressed. I had been expecting it to be far more like the Portlaoise shop and was disappointed that the lighting and fixtures were a bit bland. Few nice pieces of ladies clothing and not too busy when I was in there. Overall, not what I had expected, but the staff were very friendly.
5 January 2025
Unprompted review
Good service pleasant staff
27 December 2024
Reply from Shaws Department Stores
Hi Fidelma,
Many thanks for sharing this feedback for our stores! Thank you for shopping with Shaws.
Kind regards,
Béibhinn
Great staff in Shaws Drogheda
Great staff in Shaws Drogheda
Especially Sandra who is excellent in her area of expertise
Always helpful and knowledgeable and knows which product to recommend
Thank you so much
29 December 2024
Unprompted review
Reply from Shaws Department Stores
Hi Nora,
Thank you so much for sharing this feedback for our Drogheda store! It has been sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!
Kind regards,
Béibhinn
Shaws need to address their dispatch…
Shaws need to address their dispatch issues or stop offering online service. This store shows very little respect to their customers by accepting orders and taking the funds in advance when they cannot dispatch orders in a timely manner especially at this time of year when delivery companies are stretched to their limit….3 to 5 days or in some instances even more is totally unreasonable
20 December 2024
Unprompted review
Poor Online Delivery Service
Love this department store generations of my family have shopped here but you’re getting 1/5 star ⭐️ review for the online delivery service. It’s terrible I could’ve walked into town to pick up the items I ordered online, I’m very busy with Christmas preparations but I would expect a faster delivery especially to a customer living a mile away from the store with local post - not DPD.
17 December 2024
Unprompted review
Reply from Shaws Department Stores
Hi Margot,
Thank you so much for sharing your experience with our online service. We are very happy that you had a pleasant time with us, and thank you for choosing Shaws!
Kind regards,
Béibhinn
Very poor customer service for online…
Very poor customer service for online shopping with regards orders. Would not recommend shopping online with Shaws.
1 December 2024
Unprompted review
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