Shark Vacuum UK Reviews 

I had brought a "Shark Anti Hair Wrap Cordless Stick Vacuum Cleaner IZ202UKTDB" from official website. Still under warranty. Recently, the fold wand had been broken unexpectedly. I had already contacted customer service for 3 times within a month, but no one give me a feedback.

My Shark cordless had a problem. I called the support and they determined the item was unfixable. Replaced within 24 hours what a great service. Thank you

I bought the anti hair wrap pet version of the corded vacuum. The suction is excellent and it cleans well. The problem is the anti hair wrap - it simply doesn't work. Shark replaced the first head saying it must be faulty but the new one is just the same. I seem to spend an inordinate amount of time cleaning hair that has become wrapped, en masse, around the anti wrap roller. An example of advertising versus reality.

Incredible customer service. My shark upright vacuum cleaner (4 years old) started malfunctioning, I reported it and within a day I had a new battery. Unfortunately it started malfunctioning again and so I contacted Shark customer service, theys ent me a prepaid label for a return, and I had a brand new (upgraded model) machine a couple of days later!

I purchased a shark Vacuum cleaner less than 4 years ago and it was working ok. Recently the charger has failed. I went through the system to get a new one, but they sent the wrong one. I have returned it. The AI tried to sort out the problem but keeps sending me to the wrong charger. No matter how many times I do it, It keeps sending me to the wrong charger. I purchased the cleaner from Shark and the A! cannot find me the right charger for it.

I purchase a Shark DuoClean PZ1000UK vacuum cleaner, direct from Shark Online just under 4 yrs ago. I found it far better than the previous Dyson cleaners I had used for the previous 20 yrs, for a lot less money.The suction is by far stronger. However, the purpose of this review concerns their 5 yrs warranty, my cleaner developed a fault in that the soft rollers stopped working, I contacted Shark and within 24 hours, I received afree replacement base unit.Excellent service!!

I bought a second hand Power Detector 2 in 1 robot vacuum which was still under their manufacturer warranty. After a couple of weeks it stopped working and I contacted Shark. After a few emails telling me to do the “switch off and back on” repair, it was still faulty. They refused to honour the warranty because I bought it second hand because in their small print it says they can do this. Thank God I didn’t buy a new one at £800 and received this UTTERLY APPALLING level of customer service. Be warned their customer service is nowhere near what it used to be, and their products cannot even survive their warranty period

Excellent customer service. Had an issue 2 days past the 1 year warranty supplied by Currys so I phoned them to try and get it repaired and they were surprisingly helpful, they signed the product up for there 5 year warranty with them then they trouble shooter the problem on the phone and have ordered me a new body to be delivered free of charge. There was no push back so I am very happy with the service.

Great suction,but as manoeuvrable as a fully laden oil tanker being tasked to go full astern from full speed..

I recently bought a Shark Turboblade Cool + Heat TH200UK. I sent back the items unopened in their original seal owing to numerous negative feedback points on Trustpilot and the Shark website.

It has been 4 weeks, but Shark has not issued a refund yet. I called them several times, every time to hear that it was in transit when DPD confirmed delivery to the warehouse was made within 5 days. I feel customers are deliberately harassed while issuing refunds.

I have bought many items from Shark, and previous experience has been good; now the company is going downhill in terms of customer experience.

Appreciate it if you could follow up on the below?
Tracking details of items returned:
29/01 DPD Tracking no.: 067687097
07/02 DPD Tracking no.: 067684708

03/03 Customer service - Thanks for expediting the refund. It is sorted now.

Customer service . I purchased the product in 2024, which faulty, so contact was and the replacement part was out of stock, was told it would be 2 weeks to get stock and to call back. This is did and then told the product was no longer available, so was replacement model and send the vacuum back to shark, was collected by courier 21st February, I told them it was collected replacement would released when they received the faulty unit and receive the replacement on Monday, so still have not received it and send new one until they do, it's now 24th Feb and still nothing and keep it will be escalated , still nothing. I suffer from depression and acute anxiety in also dyslexic and haven't been able to vacuum my flat which affecting my conditions, so waited 2 weeks for nothing , knowing my conditions ,still being lied to. Very upsetting. Customer service is deplorable and frustrating, so be careful buying a shark vacuum...

I have had a Shark DuoClean Cordless Vacuum for almost 4.5 years. It recently developed a fault in the floor nozzle, so as it was within its 5 year warranty I phoned Customer Services. Without any quibble they said that they were sending me a new floor head. This arrived the very next day. Amazing service.

Customer service is fantastic. Long warranty and super easy to get the replacment parts that you need. Having a labrador means my vac gets heavy use. I dont mind that things sometimes go wrong, its about how the company deal with it and in my experience Shark certainly excel at that!

Having used most brands of vacuum cleaner, Shark is the best brand I’ve ever used.
We have a house with lots of children and pets, and the Powered Lift Away has been the best vacuum I’ve ever used.

Apart from the great products, I’d like to highlight the customer service.

It’s a breath of fresh air.
Any call is answered quickly and a solution offered.
Staff are helpful and friendly.

I needed a replacement part, was happy to pay for it but as it was under guarantee it was sent out free of charge and arrived the next day.

Wish all customer service departments were as efficient and helpful.

Placed an order via the shark UK website, which should of included a car detailing kit FOC as well as a discount of 9% with my bluelight discount.
When the order was processed, two pending payments were processed, one with the discounted price and the other at the full price.
The final processed order was at the full price and the item arrived without the car detailing kit. Shark said they would not do anything until I've received the order.
After the order arrived I again rang shark, to be passed around, constantly put on hold to then be accused of lying. I've provided proof of the bluelight discount, but unfortunately the processed order doesn't show evidence of the Foc car detailing kit, so they said they'll raise a dispute for it.
When I asked for the refund for the discount not being processed, shark said they'll raise a separate dispute for that.
After repeatedly trying to reach out to shark I've just been constantly fobbed off that they are looking into it.
Very quick to take my money though.
Terrible customer service, should be zero star rating.

I am shocked you replied publicly to look good. You said a member of the team had reached out and emailed me. I've received no such email. I've checked spam and my inbox constantly. So that was 48 hours ago. I am sorry to have a shame you but that really is disgusting customer service to lie. All I require is a replacement part for a machine you created.

I bought my shark hoover 3 years ago and the wand had a chip in the bottom so the end wouldn't stay on I rang customer service 12th Feb and got my spare parts next day pleased with the service and my hoover thank you shark .

One of my attachments split - I looked at buying one on line but only the whole lot of accessories and not sure what ones I needed to called Shark Customer services - I gave her all the info that I could some was not available - she asked did you buy it from us? I did not know - she researched my name and yes I bought it from them - sent a photo of the problem - my warranty expires january 2027 so a free one has been despatched - so good in this day and age!!

The vaccum itself seemed good however there was a faulty attachment and the customer service was terrible, 2 weeks of over 20 emails back and forth to try and get a replacement. I gave up in the end, sent it back and purchased a dyson.
I figured if they can't replace something like a faulty attachment easily reported on the day of delivery then I have no chance if there becomes a bigger problem with the machine.

Amazing customer service and replacement part sent free of charge within days. Excellent!