SharkNinja ES Reviews 

I am writing this review to warn potential buyers about my experience with a faulty Ninja Combi 12-1 oven and the deeply unhelpful customer service from Ninja Spain.
I purchased the oven in July 2024, and almost immediately noticed a loud, intermittent rattling noise coming from the top of the unit. For a premium appliance, this was completely unacceptable and made it unpleasant to be in the same room while it was operating.
My attempts to resolve this have been a masterclass in frustration.
I first contacted Ninja about the fault in November 2024. They demanded a live video call, which I pointed out was impractical for an intermittent problem. They never replied.
As the noise persisted, I contacted them again to request a replacement for the faulty unit. Again, they insisted on a video call.
After several emails, they finally agreed I could send them a video of the fault when it happened. I did exactly that, clearly capturing the rattling noise.
Their response after seeing the video evidence was dismissive and frankly insulting. They wrote:
"After we check the video sent, we inform you that is necessary to contact us to make a video chat to check the unit again, we do not think the vibration is something that affect the unit performance, this product can vibrate when is in cooking mode."

This response is unacceptable for two reasons. First, they ignored the video evidence I provided at their request and fell back to demanding another video call. Second, their claim that this is normal "vibration" is simply not true. I have consulted with numerous other owners in user groups, and the overwhelming majority confirm their units do not rattle. This is a defect, not a feature.
Conclusion: Be wary of purchasing from Ninja Spain. The issue isn't just that I received a faulty, premium-priced product. The bigger problem is a customer service process that seems designed to frustrate and dismiss customers rather than provide a solution. They ignore evidence, repeat unhelpful demands, and make false claims about how their products operate.

"My Ninja support reference is 20917421."

Good news, Ninja have agreed to replace my Combi oven with a new one and have also generously given me a 15% discount off the price I paid. Thank you Ninja.

This is an excellent vacuum cleaner. It is easy to disassemble for cleaning. The battery life is good. I like the fact you just plug the charger into the battery and can charge it anywhere. Picks up all the dirt. Better than any other vacuum cleaner I have ever had.

The slushie machine was delivered within 2 days and is really easy to use. We love it.

I haven’t had a chance to use it fully yet, but I’ve roasted some nuts and seeds in it and they’ve come out great. It’s my first ninja air fryer and I must say, it’s is beautiful and so far working well…

Excellent product and delivery

I’m extremely disappointed with the Shark FlexStyle. After just 1.5 months of very careful use, the device has become unusable. The buttons no longer respond properly, the airflow suddenly switches from hot to cold, and the power fluctuates from max to minimum on its own. This is not a filter issue—I cleaned it regularly as instructed.

What makes this even more frustrating is the customer service experience. Despite the fact that I bought the product within the EU (in Poland) and live in another EU country (Spain), Shark refused to help or offer a meaningful solution. I was told they can’t provide support because I bought it from a retailer outside my current country of residence. This is shocking for a product that is labeled “EU” and marketed as suitable for multiple European markets.

Their gesture of offering 20% off my next purchase felt disingenuous—especially since they already offer 10% off for first-time buyers. Why would I buy from a company again that sold me a faulty product and then left me without proper support?

I had been wanting this product for over a year, and I was genuinely excited about it. But the fact that it broke so soon and that Shark failed to stand behind their product has been incredibly disheartening. If you're considering this product, be aware that your experience may be great—until something goes wrong. And when it does, you may be left completely on your own.

I never received an email to say that I had bought from this company. So I tried for a second purchase and still didn’t receive an email. Then three days later I received an SMS saying there’d were 2 being delivered. Still not received and email with an invoice! Noe got two machines!

The ninja ( Spain) branch acted above and beyond to help solve my problem. I was offered a new ninja foodi with a reduction in price, but thought a new ninja outdoor grill would serve me better. They accepted my request, ( I was purchasing a higher priced product though) .. I’m happy with the product as it will become an alternative to our current bbq!! Smaller I know, but the ninja outdoor grilll has so many more features.. overall I think it’s great… I also sourced a new stand for it, not the suggested one… but a stand that is equally adequate

Used It once and already stuck with a little plastic which I cant get rod off

After initially provided with a delivery date and a dispatch update, I received an email stating that the delivery is delayed. No other details, the item still not delivered after a week.
Then it got delivered, without any other notification.
Very well packed. I guess they should change the courier.

Delivery by Seur was horrendous. After 27 emails and 7 days we managed to get the order which was missing the temperature probe.

We ordered the Slushi on the Friday and it was with us on the Monday, slick no problem process! This is the third item we’ve purchased from them ( air fryer and vacuum cleaner) all processed without any issues.

The best ever blender portable! Nice and easy to use! I would buy it again and again

The communication was amazing.

Sent a few emails, all of them were answered in a short amount of time.

Great service!!

I thought i would have to buy a new cordless vacuum but then I found a replacement part on the web site. It saved me a lot of money!

Is the best Machine in the Market ! I have Airfry . Batidora e Para Gelados e ahora Los cuchillos Es lo mejor ! Todo funciona perfeito

Easy to use website. Good product. Fast delivery

Good quality 3 piece nonstick Ninja baking set. Ordered online arrived in just three days. Excellent value with special discount and free delivery offer via email.

Quick delivery and a good price