SharkNinja ES Reviews 

1,851
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

This is my third Ninja. I simply love the machine and all its features. The problem is that the motor in the base has failed, and I’m left with all the containers for blending, etc.

Rated 4 out of 5 stars

Easy to order product arrived on time and in good condition website description very good and able to read in other languages I am English but live in Spain so this was very important. Only had time t... See more

Rated 1 out of 5 stars

I didn’t recieve my product yet, but I put you one star only for choosing SEUR company for delivery which are the worst company, for a premium brand like ninja should work with dhl or ups, there’s al... See more

Company replied

Rated 5 out of 5 stars

I’ve only used this Ninja blender twice and I already know it has genuinely changed my daily routine for the better. I bought it mainly for protein shakes and iced coffee, and honestly I’m obsesse... See more


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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4.0

All reviews

(1,851)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been researching coffee machines…

I have been researching coffee machines for two years now, but just couldn´t decide on the right one. Ninja came up on my Instagram feed, and I started looking at the different models finally settling on the Luxe. I LOVE IT!!!! It does exactly what I want...it is not so super automatic that I can´t make my own decisions, but it is soooo simple to use that I don't need to read the instructions every time I make a cup of coffee. It has enough options, but not so many that I will never use them all. Also, I do not need a coffeemaker connected to my phone, so that extra expense that comes with other machines is unnecessary. Thank you Ninja!

26 November 2025
Rated 4 out of 5 stars

Package came with a heavy impact in…

Package came with a heavy impact in external box and even heavier in the original box. No comments from the carrier company...

The very nextday, customer care contacted me with several options to solve the issue, all of them being very positive for me. Upgrading experience to 4 stars.

27 November 2025
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Reply from SharkNinja ES

Hola,

Gracias por tomarse el tiempo de compartir la evaluación.

Lamentamos saber que su producto llegó rayado. Este no es el estándar al que queremos que nuestros clientes se acostumbren.
Tras comprobarlo, vimos que llamó a nuestro servicio de atención al cliente y nuestros compañeros le ofrecieron una solución.
Confiamos en que esta información le haya sido útil, sin embargo, no dude en volver a ponerse en contacto con nosotros si necesita más ayuda.


Atentamente,
Ninja Kitchen ES

Rated 3 out of 5 stars

Little bit disappointed

Little bit disappointed

27th November 2025

Order process was simple and easy and it arrived quickly too

This is on show in my kitchen therefore I’m a bit disappointed as the lid is scratched

And today when I used it the led display seems steamed up not easy to see clearly

My cooking turned out well so that’s the main thing 👍🏽

I tried to call and message the number in Ninjas reply but unfortunately cannot get through!!

27 November 2025
SharkNinja ES logo

Reply from SharkNinja ES

Hola,

Gracias por tomarse el tiempo de compartir la evaluación.

Lamentamos que su producto haya llegado rayado. Este no es el estándar al que queremos que nuestros clientes se acostumbren.
Llámenos al 900 839 453 y nuestros compañeros estarán encantados de ayudarle.

Atentamente,
Ninja Kitchen ES

Rated 5 out of 5 stars

I just got the Ninja Foodi 3-in-1 Hand…

I just got the Ninja Foodi 3-in-1 Hand Blender, Mixer & Chopper CI100EU (Black). I only plugged in to see if it works. It does. The shipment, the delivery and the packaging were perfect. It included all the accessories and condition were excellent. The appliance looks strong, powerful, ergonomic and easy to use.

21 November 2025
Rated 1 out of 5 stars

Ninja's customer support is terrible

I ordered an ice cream maker and 2 ice cream storage containers, and the courier threw the device and the containers over the gate from 2 m height and they fell on the cement. Now I'm trying to contact ninja and there is a contact number that no one answers. It seems to me like a joke for customers who pay the price for a product and it ends up being thrown over the fence. Given that the carrier had my phone number. Ninja's customer support is terrible and offers no way to contact them by phone. Ninja doesn't care if the products reach customers intact.

11 November 2025
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Reply from SharkNinja ES

Hello,

Thank you for taking the time to share your review.
We are sorry to hear that your order did not arrive in optimal conditions and after checking, we saw that our colleagues in the call center managed to resolve the situation in question.
Once again, we are really sorry for any inconvenience this situation has caused.
We trust that this information was useful to you; however, please don't hesitate to get back in touch with us if you need further assistance.

Atentamente,
Ninja Kitchen ES

Rated 5 out of 5 stars

Great product

My ninja arrived on time and I was well informed of the process. I am very pleased with it and look forward to trying lots of different recipes.

9 November 2025

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