SharkNinja DE Reviews 

Tiptop, alles super

Easy to order and fast delivery. And small and easy to use. Happy with the product

Superb! Wonderful, just amazing!

If anyone read this, I didn't receive my Ninja yesterday.

Had an issue with a noisy motor on my 2 1/2 year old shark cordless. Phoned customer service and after the usual checks, a replacement motor was sent within 24 hours, all under warranty. Fitted and vacuum is now perfect. Customer care doesn't come better that this! This level of service ensures I will continue to buy shark products . .. Outstanding.

We bought a new Ninja Luxe Café Mini Plus, but after just a few days, defects started to appear: the paint was peeling off. We photographed the damage and requested an exchange.
​Despite prior email communication, Ninja apparently requires up to 10 days just to inspect the defective unit before they will dispatch a replacement. On top of that, emails are rarely answered.
​We spent almost €500 on a faulty machine and are now forced to wait up to two weeks for a replacement. Why isn't an advance replacement sent out immediately? That would be real customer service.

Outstanding customer service from SharkNinja Germany. I had two issues — a return on a Ninja Woodfire pizza oven and a defect claim on my Ninja ES601 espresso machine — and both were resolved quickly and professionally.

In five years living in Germany, this has been the best customer service experience I've had. Highly recommend!

Ordered a Ninja fan and took to payments out of my account. Have spent the day contacting them and just going round in circles

Must say once customer service where involved quickly sorted out. Would be 5 star if fewer emails to sort out .

My name is Olavo I leave in Virginia and move to Florida.
My wife and I decided that we want to buy a new coffee machine. We came across the ninja lux pro. Coffee machine. Model ES701BKBK ONYX LIMITED EDITIONS. at that time shark ninja was doing a promotion from 07/29/26 to 08/04/26 about 10% to 30%.
My wife decided that we could go ahead and buy that model. We try the first payment on 07/29/26. The payment didn't go through because it was some issue with the back end. As the third party authentication.

speaking with a representative from ninja shark, refer to me that I need to go ahead and wait four days, so they can update this system. So I can try the purchase again. I retry the purchase on 08/04/26. No luck there, so I wasn't able to complete the transaction again. Because the whole moving i was living in the state of Virginia. My wife was already in the state of Florida. So what I decided to do was to purchase on the billing address of virginia and ship it to my wife place in florida.

I decided to wait again until 08/11/26 i am speaking sharkninja representative to try to complete the payment over the phone provided the details. The agent went ahead and said transaction was not able to complete it. But what we can do if we can send you a link where you can go ahead and put the credit card number and you can complete the transaction over your end. Guess what? Even though the transaction did not complete it, they reported to my credit card that the payment went through when I tried for the second time. My account was already negative. Of course. The second payment was not gonna go through. Because there was not enough money on my bank account. I use my personal bank account to complete the transaction. When I saw that the 2 payment was drafted on the same day and nothing was done. I decided you know what, I'm gonna leave it to the side. And i'm gonna go ahead and complete another transaction with my american express card. This what ninja shark is got ticket# 00190042, 00321665 , them 00347397 still today i don't have product. Bottom is the lie that told me each supervisor to end nothing was done from 07/29 to 08/24. Almost month. I wasnt compensated feel that everyone don't buy sharkninja this bad taste.

Hello , 08 /13 / 26
​We want to inform you that we are going to take a look in your case and you are going to receive a respond from us within 48 to 72 hours within the business days and once the issue is fixed you can apply a 30% discount on the unit ES701BKBK and get it with expedited shipping free
​Rergards , Ahmed.

Hello Olavo, 08/17/26
​Thank you for your patience and understanding throughout this process.
​As discussed, I was able to secure a 40% discount along with expedited shipping for the Ninja Luxe Café Premier Series Espresso Machine (Model ES701BKBK). Unfortunately, while attempting to place the order with the discount applied, we encountered an unexpected issue that prevented the order from being processed successfully.
​To avoid any further delays and honor the offer provided, we explored the option of placing the order without the discount and then applying the discount adjustment afterward. However, due to the issue encountered, the order was ultimately unable to be completed.
​I completely understand how disappointing and frustrating this may be, especially after we worked to secure the discount and proceed with the purchase. I sincerely apologize for the inconvenience and appreciate your continued patience while we work toward a resolution.
​Please know that I am actively following up on this matter and will keep you informed of any updates as soon as they become available.
​Thank you again for your understanding. If you have any questions, please do not hesitate to reach out.
​Mo Refaei
Sharkninja Supervisor

​Hello Olavo , 08/19/ 26
This is Mohamed one of the Supervisors again , Just looping myself in to your latest email.
​This is just a quick update about your open case , it has been escalated and we are working on it , as soon as there is an update we will update you , and we are expecting hopefully a full resolution to this case . Apologies for the inconvenience, we are expecting a resolution on the 21st maximum, with a call back . We are eager to get you the order for the espresso machine. The case number where we have your escalation still in progress

Dear Olavo, 08/21 /26
​Hope you are doing well!
​We are emailing you to confirm that we will follow up regarding your case for payments error and will email you again with an update on next Monday 24th of Aug and offer that has been done from the beginning still on which is 40% discount and will check to see if there is any availability to get higher offer since you have waited a lot regarding this but as confirmed it is not guaranteed.
​Feel free to reach out for any questions or concerns.
​Regards,
Kareem

We have a Ninja air fryer that’s been going years. We also have a ninja woodfired grill, which is brilliant. Cooked brisket, chicken, belly pork etc on it.
Our steak pan has had it & it’s scratching my hob. In addition it spits fat everywhere!
A decent pan now is so expensive, I started to look at the Ninja sizzle, we decided to go for it. Ordered Thursday & delivered Friday.
Used for first time today to cook ribeye! Amazing!
Such Very little mess, compared to a pan, no spitting fat everywhere!
No sticking, as other reviews have mentioned and very easy clean up!
Well impressed!

Return "being processed" for almost a month, still no real answer

I returned a Ninja Luxe Café Pro Espresso Machine (order 03100028290) on July 20. I got confirmation the return was on its way to them and that, once approved, I'd get back €432.65 within 5-10 business days of approval. Fine, I figured I'd be patient.

On August 5 I contacted Klantenservice to ask what was going on, since it had already been "quite some time" since the return. I was told they were sorry for the delay, that they were forwarding my case to the "relevant department," and that I'd hear back within 24-48 hours. I followed up again on August 11 because that window had long passed — and got total silence. It's now August 14 and I still haven't received any update, any refund confirmation, nothing.

That's nearly a month since the return, and three weeks since the first "official" reply that promised a resolution in two days. The communication feels copy-pasted, with no real information about the refund status, and for an amount over €400 I'd expect a bit more seriousness from a brand like SharkNinja.

If this isn't resolved in the next few days, I'll be filing a complaint with consumer protection and requesting a chargeback through my bank. Not recommended if you need your money back in a reasonable timeframe — the return/refund process is far too slow, and customer service makes promises it doesn't keep.

We bought the Shark PowerDetect Clean & Empty cordless vacuum and it’s been working wonderfully we have a hairy dog and a toddler and it really makes our life easier and that’s a lot!! So we definitely recommend it

Just wanted to say that Shark probably have the best customer service experience we had a problem with our machine within 24hrs new one with me well done

Delivery service
Product
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Bought the toaster and kettle set.
Never thought I’d need a degree to make tea and toast but here we are.
To be fair the kettle once having figured it out is just a kettle with different temperature settings for tea and instant coffee.
Who knew?
Not me but you learn summat every day.
The toasters a different animal altogether.
There are lots of settings to give you the perfect slice of toast.
I studied it for ten minutes and bingo off we go.
When it popped up I’d successfully toasted one side but not the other.
Back to the instructions.
Finally figured it out and obtained a perfect slice of toast.
Unfortunately by now my coffee had gone cold.
So next experiment is cheese on toast.
Turn the toaster on its side and follow the instructions.
Whilst reading the instructions I thought to myself I always toast the bread previously and then grill the cheese on top.
This says just place the bread with the cheese and set the time and temperature and off you go.
They must know what they’re doing right?
Nope
I got a soggy slice of bread with melted cheese.
I’m sure I’ll get my head round but if not I’ve kept my Russell Hobs in a cupboard just in case😂

I purchased a Ninja Foodi 15-in-1 for around €300, expecting durability and quality from a brand with such a strong reputation.
Initially, the product worked very well. However, after about 1.5 years of normal use, it developed an electrical fault. Amazon handled the situation properly and offered either a refund or a replacement. I chose the replacement. Unfortunately, the replacement unit developed the exact same issue after roughly the same period of time.
The fault is clearly related to the internal wiring connected to the lid mechanism. Normal opening and closing creates tension on the cables until they fail. This is not misuse, but a design or durability issue. I later found multiple reports online describing the same problem.
Since the product was no longer under warranty, I attempted to repair it myself. The fix only lasted about a week before failing again.
I then contacted Ninja directly. Initially, they responded quickly, apologized, and asked for proof of purchase. After I provided the invoice, they followed up requesting a video of the issue, the serial number, and my address, stating they would assess how to assist further.
I provided everything requested.
Since then, communication has stopped completely. It has now been several days without any response, even after follow-up emails from my side.
This is extremely disappointing. Not only did the product fail twice in the same way, but the customer support process has been inconsistent and ultimately unresponsive.
At this point, I have lost confidence in the brand. Based on my experience, I would not recommend this product, and I would be cautious about relying on Ninja for long-term durability or support.

Email reference number is 25307788.(no reply at the moment of this post)

My experience with the online shop itself was excellent. The website is easy to navigate, the ordering process is straightforward, and each step provides clear and helpful information. Delivery was also very fast, especially considering it was during the busy holiday season in December.
Unfortunately, my experience with customer support has been the exact opposite. After purchasing an original cleaning brush from the official online shop and using it exactly as instructed, the coating on my OG901EU grill became damaged. I contacted customer support, but instead of investigating the issue, I was advised to contact the retailer where I purchased the grill because they handle the warranty.
This response was disappointing, as the damage occurred while using an original accessory purchased directly from the official online shop. If the accessory itself is defective or unsuitable, it seems unreasonable to place the responsibility solely on the retailer that sold the grill. Before using the accessory, I had no issues at all.
My support ticket (No. 23764892) remains unresolved for me, and my latest email sent on 11 February has still not received a response. Overall, while I was very satisfied with the online shopping experience, the lack of effective customer support has left me extremely disappointed, especially given the level of quality and service I expected.

DHL returned my package twice to their center for a reason that I don't know about and still neither a refund nor sending the packages. It's almost 5 days now, Very slow.

Super equipment

Does what it’s supposed to do. A longer battery life would be a plus, but for a small apartment, it’s definitely enough.