Shapermint logo
Visit website

Shapermint Reviews 41,201

•
TrustScore 4 out of 5

3.9

Women's Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 10,891 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their comfort, support, and high quality. Many appreciate that the items feel natural and are suitable for everyday wear, with some noting the excellent fit once the correct size is found. People also frequently praise the customer service for being helpful and efficient, often resolving issues quickly. However, some customers were dissatisfied with aspects of their order and delivery. There were instances where items were missing or incorrect, and some experienced difficulties with returns or exchanges, particularly when trying to reach a live person in customer service. A few people also mentioned issues with items not performing as expected or with sizing inconsistencies for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the comfort and fit of the bras,... See more

Quality

Customers consistently express satisfaction with product quality. Many reviewers praise the comfort,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first noticed Shapermint on IG, so I was skeptical. However, I went direct to their website, read the reviews, and saw all the variety offered and had to order. I am glad I did. I LOVE the strapless... See more

Rated 5 out of 5 stars

I recently tried bras from Shapermint and I’m honestly really happy with them. The biggest thing for me is comfort—they’re super soft, stretchy, and don’t dig into my skin like traditional br... See more

Rated 5 out of 5 stars

Buying undergarments online was a bit scary. Size charts can be off, returns can be intimidating. Thankfully with Shapermint, every step was easy! The product is amazing, so there will never be a retu... See more

Rated 5 out of 5 stars

Excellent customer service & quality of the products is amazing. Little disappointed it didn't 100% do what the video shows on the cami - my waist is a little smaller but it didn't enable me to fit i... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!

Contact info

3.9

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

The items were a great fit and I…

The items were a great fit and I ordered more , however a few of the them were out of stock but customer service were helpful in finding a solution. My only issue now is that I still have not received the other items in that order.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

I like the cami with the built-in bra

I like the cami with the built-in bra. It works very well for my shape.

30 April 2026
Shapermint logo

Reply from Shapermint

Thank you so much for sharing your experience! We’re so happy to hear the cami with the built-in bra works so well for your shape. That’s exactly what we aim for. We truly appreciate your support! 💗

Rated 1 out of 5 stars

Misleading prices and email spam

It isn't clear from the website (unless you read the FAQs) that the currency shown (GBP) is not the currency of the payment(USD). I thus incurred a non sterling transaction fee on my credit card.

The product itself (Shapermint Essentials All Day Every Day Scoop Neck Cami) was average and no better than a significantly cheaper version from Tu.

I am now also being spammed with email despite unsubscribe requests

18 April 2026
Unprompted review
Shapermint logo

Reply from Shapermint

We’re sorry for the disappointment caused by this experience, K N. We’ve reviewed your order and have already sent you an email to help resolve these concerns. Please check your inbox and spam/junk folder in case it landed there.

Rated 1 out of 5 stars

Bad customer service

Well, I received an order but it wasn’t what I ordered. Tried to find a phone number to call and complain but could find one, had to do a chat which wasn’t as good as thought it should be. I was told to send back the item I received and once ya’ll received the item then the company would send me what I order. I order 2 Bra’s and received a pair of shorts/ under garment. This isn’t how you should run a business. Ya’ll made the mistake not me.i paid for the Bra’s.

1 May 2026
Unprompted review
Shapermint logo

Reply from Shapermint

We’re really sorry about this mix-up, and we completely understand how disappointing it is to receive the wrong items. Our support team has shared more details with you regarding your case. Please feel free to continue the conversation there if you have any questions. We’re here to help and make this right.

Rated 5 out of 5 stars

excellent service

The excellent service in exchange for an item was delivered quick with no problems. The quality of the bra is excellent and super comfortable. They are very efficient!

30 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look