ShadowPay Reviews 856

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers had a great experience with this company. Many customers find the website reliable and easy to use, appreciating its straightforward process and competitive pricing for items. The customer support is frequently highlighted as helpful and fast, with many issues being resolved quickly. People also praise the low commissions and the speed of trades and deposits, especially when using cryptocurrency. However, some reviewers reported significant issues with withdrawals, including accounts being suspended, funds locked, or payments not coming through. There were also complaints about hidden fees, difficulties with crypto withdrawal methods, and situations where deposited money became stuck, requiring users to take additional steps to access their funds. A few people mentioned that the listed low prices for items were not always available, and that funds could become inaccessible.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many customers expressing strong dissatisfaction... See more

Payment

Reviewers mention ambiguous feedback about payment, with many customers reporting issues such as funds being... See more

Product

Customers consistently note ambiguous experiences with product, with some reporting issues such as items... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding prices low and competitive, making... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team as very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive used this site several times. but now suddenly with 739$ in my funds. my account got temp suspended and my funds are locked. first i deposited around 677 or something with cypto to cash out a k... See more

Company replied

Rated 4 out of 5 stars

I sold my CS2 items worth 23.58$ in website, but when i try to withdraw money using cyripto, it says the maximum amount's 0$ and I'm not able to write number here. As a result I completely unable to u... See more

Company replied

Rated 4 out of 5 stars

Didn’t know that such a thing exists and shoutout for the idea of making such a platform where gamers can sell/buy used gaming equipment from other gamers

Company replied

Rated 4 out of 5 stars

sold a 99 dollar item ... the trasaction said it was finished but the payment didint come throught ... was worried and wrote a ticket no response a hour later i got it .. was worried it might have be... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

Welcome to ShadowPay, your premier destination for peer-to-peer (P2P) trading of CS2, Dota 2, and Rust skins. Founded in January 2019. We are powered by an innovative spirit and the relentless pursuit of providing a secure, efficient, and user-friendly trading environment. Gear Up, Game On: Jump into the heart of the action with ShadowPay, where trading CS2, Dota 2, and Rust skins isn't just easy—it's an epic adventure. Get ready to revolutionize your gaming swag! Trust Your Trade: With over a million warriors and countless victorious trades, ShadowPay stands as the undisputed champion of safe and transparent trading. Here, every deal is a seal of trust. Effortless Victory: With our sleek tech—think ninja-like Chrome extension and app—trading becomes part of your victory dance. Snag the best deals with instant trades and analytics that would make any strategist proud. Loot More, Spend Less: Why spill more coins than you have to? Our lean 5% fee means you keep the lion’s share of your loot. More treasure, more triumph! Join the Elite Squad: Step into a realm where traders thrive, grow, and conquer. ShadowPay isn't just a marketplace; it's where legends come to play. Unleash Your Inner Trader: Whether you're a battle-hardened trader or a fresh recruit, we’ve got your back with all the gear you need to dominate the trading arena. Trade with might, trade with insight. Conquer the Marketplace with ShadowPay: Prepare for glory in the ultimate trading expedition. ShadowPay is your gateway to a world brimming with rich trades and unrivaled opportunities. Enlist today and unlock the treasure trove of trading.


Contact info

4.0

Great

TrustScore 4 out of 5

856 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really poor customer support high…

Really poor customer support high selling fees on market (5%) + high withdrawal fee (5%) and on top of that their withdrawals dont even function properly. Full of errors.
As I mentioned before customer support is close to non existent. I have an account around 100K € I DON'T reccomed selling on this site.

Yes I close the tickets after waiting for one and a half hours.

I spoke to the agent he answeard asked me a question. I provided the information and after one and a half hours I've decided to close it since waiting so long shouldn't be normal. On other websites customer support is fast, responsive and helpful as you said it yourself customer support is very important to you as well. Therefore I'm not willing to delete my post since I didn't lie in any of my statements and customers should know about good and bad experience.

Cheers

23 April 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We are very sorry that you are having such problems. Could you please provide the ticket number you left?
Please also indicate your email for contact.
We will try to sort out the problem as soon as possible

UPD:
After reviewing the tickets left by you, we discovered that you closed your request yourself without waiting for a response from our agents

Rated 1 out of 5 stars

worst site ever this is funny u…

worst site ever this is funny u deposit the item u want sold out u cant refund and u cant withdraw u must spend the money u deposited into the site

26 April 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
All rules regarding withdrawals/refunds are stated in our FAQ and TOS, they are publicly available. If you have any problems selling/buying an item, please contact our support team or leave your email for contact

UPD:
Unfortunately, you did not provide contact information for communication.

Rated 2 out of 5 stars

Cool site for buying, but

Cool site for buying, for selling 85% of site bots that just reprice your latest price every 5 second, can't sell anything

23 April 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Using bots is not prohibited by ShadowPay Terms of Use. We have an official trading API to meet multiple requests from our community. The API helps everyone create their own scripts and streamline their trading on the platform. Everyone has equal opportunities on ShadowPay and this API surely helps many traders. Also, trading automation makes the market more dynamic and toughens up the competition, which is always good for the market and its participants.

Rated 1 out of 5 stars

randomly banned my account for no…

randomly banned my account for no reason
clown site
-750 $

16 April 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Perhaps your transaction was found suspicious by our system. We apologize for the inconvenience, to unblock you need to contact support agents or leave a contact email here

Update:
Unfortunately, you did not provide your contact details

Rated 5 out of 5 stars

Helped me when i accidentaly deposited…

Helped me when i accidentaly deposited…
Helped me when i accidentaly deposited litecoin to a bitcoin adress! happy and fixed. <3

9 April 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied

Rated 5 out of 5 stars

Using ShadowPay from summer 2023 and…

Using ShadowPay from summer 2023 and already sold for 50 k usd. Good market with crypto and card withdraw, great support which solve any request like increasing withdrawal limit. Fast transaction like 5-10 min. Opportunity to instant sell skins for lower price. Definitely recommend for sellers and buyers.

18 July 2023
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied

Rated 5 out of 5 stars

Nice site and support

Nice site and skins,the support are very helpful

4 April 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied

Rated 5 out of 5 stars

Helped me when i accidentaly deposited…

Helped me when i accidentaly deposited litecoin to a bitcoin adress! happy and fixed. <3

29 March 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied

Rated 5 out of 5 stars

ShadowPay4Life

I always use ShadowPay for shopping and always buy skins cheaper than the other sites. Today i won $20 by Girl Power Giveaway and it refilled in site balance in an hour. GOATed site.

27 March 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied

Rated 4 out of 5 stars

Satisfied

Ya, Satisfying

21 March 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied

Rated 5 out of 5 stars

Grate site

The site is easy to use, the browser extension make it easy to sell items
Withdrawal has paypal and crypto option
It takes around 3-4 days to recieve payement.

Great site

1 March 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!

Thanks for your feedback! We are very glad that you were satisfied

Rated 1 out of 5 stars

Avoid this site

Avoid this site, I deposited 21,85 ( 1,30 fee ) to buy an item for 20,55 and when I deposited my money I only got 20,50. I'm literally missing 5 cents to buy my item and for depositing there is a minimal deposit requirement of 1,85.

( I deposited when there was a bonus active atm ( 3% deposit bonus ).

Doesn't matter, Now I know which site to avoid.

24 February 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Perhaps you did not calculate the commission correctly. Please leave a message for our agents on the website or enter your email here. We will help you understand the situation

Rated 1 out of 5 stars

Fake trading bots

I wanted to sell my knife in the instant selling tab, I’ve received a trade offer from their bot but with no information to make sure it’s the good one and of course it was a scam. But the problem is my account is not corrupted and I made other successful trade offer on other websites so I really believe that this website scammed me

19 February 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
An error may have occurred, contact our agents to resolve the problem or leave your email here

Rated 2 out of 5 stars

Banned from purchasing items untill null

I deposited money on the site, got my balance and when i wanted to buy skin i've got error which says:

"Your account has received some restrictions"
You are banned from purchasing items, untill null

I deposited a smaller amount of money earlier and bought the item without any problems, this time I deposited a larger amount and when I wanted to buy a knife, I got this error saying "You are banned from purchasing items, untill null" It looks like i got scammed by site

EDIT: I've contacted the support and after +/- 24 hours they got in touch with me, did KYC procedure and solved the problem, but the one thing is - it costed me so much stress. Afterall I wanted to buy same exact knife and saw that price increased arround 30 euro, which is also bad look for the site. So i have to admit the experience wasnt good at all

18 February 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We are very sorry that you encountered this problem. The system may have recognized your transaction as suspicious. Please contact our support or leave your email here to get in touch

Updated:
We apologize for the long wait, but the average response time of our support is much less compared to statistics. It is very important for us to quickly respond to users and help them solve the problem. If you still have any questions, please contact us again or leave your email here

Rated 4 out of 5 stars

Recommended

Usually, I don't write reviews, but I feel it's necessary to leave feedback about this platform. I've been using Shadowpay for over a year now. I must commend the website structure; it's easy to use this platform. Withdrawal of funds is quite straightforward and secure, so there are no issues with cashing out. Skins are delivered within a few minutes, which is unmatched!

However, I have some observations. There are two major shortcomings:

Betting systems: Often, I want to purchase certain items at my desired price, and for that, such a system would be necessary.
The biggest downside is the lack of bulk buy options. For example, if you want to buy 100 cases, you have to sweat it out and click on each box separately...
When buying 50 items (50 being the maximum limit), purchasing is a relatively lengthy process because each item is bought individually, so completing a full basket purchase takes about ~2 minutes (though it could be instantaneous).

17 February 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thank you for your feedback, we have passed on your wishes to our team
Best Regards, ShadowPay team

Rated 5 out of 5 stars

very good service of the technical…

very good service of the technical support of the site managed to solve my problem perfectly, congratulations.

14 February 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!

Thanks for your feedback! We are very glad that you were satisfied

Rated 5 out of 5 stars

nice support

i had an rare item and they helped me to list it even when site didn't support that item. they are very good

3 February 2024
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!

Thanks for your feedback! We are very glad that you were satisfied

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look