Fraser Group - who own Sports Direct - took over Karrimor - a well respected UK company - and moved production to Indonesia. Now the footwear - walking boots and shoes - fall apart. That's why Sports... See more
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See what reviewers are saying
The management at the Falkirk branch are honestly on a power trip. Forcing the folk at the till to get people to take Frasers plus, why are we encouraging people to get into debt!
Returned 4 items from an order but only received refund for 3. They make it really difficult to find a way of contacting customer services but eventually I managed to. Only to be told I wouldn’t be re... See more
The only way your service could improve globally is instant delivery by drone!
Company details
Information provided by various external sources
Trainers, football boots and shirts, sportswear and equipment.
Contact info
United Kingdom
- sg.sportsdirect.com
1.8
Poor
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Laughable
Laughable, completely wrong item received . Abosolute joke of a returns process, I have to pay to return? Avoid at all costs.
27 July 2025
Unprompted review
Title: Poor Service, Broken Returns System, and Hidden Charges
Title: Poor Service, Broken Returns System, and Hidden Charges
I ordered a pair of trainers for my husband for Father’s Day from Sports Direct. They didn’t arrive on time, and when they finally did, they didn’t fit.
I went into a store to exchange them and was told I could only return them online, which is incredibly inconvenient and not clearly explained when ordering.
When I tried to return them online, the system wouldn’t allow me to process the return — and to make matters worse, the dispatch label had cut off the order number, making it even harder to complete the return.
Even if the return had worked, I discovered it would cost me £4.99 just to send them back, which feels like a rip-off, especially given the hassle I’ve already been through.
This whole experience has been a mess from start to finish — poor communication, poor customer service, a broken returns system, and hidden costs. I won’t be shopping with Sports Direct again unless they seriously improve how they treat their customers.
18 June 2025
Unprompted review
poor customer service, poor service
delivery took ages,
no update whatsoever for few days on end,
enquired with customer service, NO answer.
8 May 2025
The only way your service could improve…
The only way your service could improve globally is instant delivery by drone!
16 May 2025
Bad customer service support
16 May 2025
It still hasn’t arrived and I’m not…
It still hasn’t arrived and I’m not even able to log in to check my order status.
5 May 2025
Not received, no response
Still didn't receive my order and nobody replies to my messages!
5 May 2025
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