Seure Reviews 

271
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers had a great experience with this company. Customers frequently mention that customer support is extremely responsive and genuinely helpful, ensuring that replacements and questions are handled very quickly. Consumers also love the stylish design, premium quality, and durability of the watch bands and phone cases, which fit well and feel very comfortable during daily wear. Some reviewers were not happy with unexpected shipping delays, lengthy waiting times, and persistent difficulties getting timely updates regarding missing orders. A few people also mentioned occasional issues regarding incorrect product sizing or magnets failing to hold securely during their daily activities.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers expressed great satisfaction with the... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are very timely,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the comfortable feel, stylish look,... See more

Order

People report ambiguous experiences with order processes, as many consumers praise the ease of placing... See more

Response time

Consumers find response time to be satisfactory, noting fast replies, timely answers from customer support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a leather band it was not as expected, I wanted to return but the team let me chose another one and shipped it free of cost. The other band exceeded all my expectations and it was great in q... See more

Rated 4 out of 5 stars

First time purchasing Seure band. It took a lot of effort to cut the band and making sure it fits. Unfortunately, I cut too much and ended up reaching out to the Seure team to get a replacement. To... See more

Rated 4 out of 5 stars

Very happy with the bands I ordered! Love the magnetic snap! Only issue I had was tracking update. It had my package sitting in Linden NJ for 7 days without movement. Something I’m sure the compan... See more

Rated 5 out of 5 stars

Ordered the Magcase Metal for my orange iPhone 17 Pro. Fast delivery and ready beautiful case. The color matches 100% and I get a lot of questions and compliments about the case. Also, customer auppor... See more



Contact info

3.9

Great

TrustScore 4 out of 5

271 reviews

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No recent history of asking for reviews

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3.9

All reviews

(271)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

Super Customer Service!

Super Customer Service!
My metal case got bumped out of shape, and after sending pictures of the damaged parts, Seure customer service promised to send a new asap. THANKS secure!!!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The wristband is okay overall and does what it’s supposed to do. What really stood out was the excellent customer service: friendly, fast, and very accommodating. That’s why I’m happy to give 5 stars.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product great service!

Great product great service!
I did order a strap which i wanted to return and order a new one. Service is great an easy quick responds on my mail!
Also the quality of the strap is very good

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Iphone Cover

I bought the iPhone cover, with MagSafe and a ring holder that folds perfectly well within the MagSafe groove and double up as a stand.

The service is prompt, the packaging is stern and a printed box is holding the phone cover with perfect fit.

It is an excellent gift box if you intend to present it as a gift to someone. The printed box is of Luxury Goods printed box quality.

22 May 2026
Unprompted review
Rated 2 out of 5 stars

I definitely don’t recommend this…

I definitely don’t recommend this company. I bought a real nice looking black metallic magnetic band. I paid $70.00 plus dollars for it. After about 3 months I’m noticing it getting rusty and the thin silver strips on the underside are falling off. Definitely not worth what U paid for it. I do not wear it in the water.
On top of this problem, SpeedX, the shipping that delivers the watches damaged my property. I’ve made numerous attempts to contact both companies, but they totally ignore my request.
Don’t buy from these people.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Magnetic Bands

I ordered several magnetic bands that are comfortable and in a variety of colors. Although there were some errors in shipping my selected bands, the company was quick to fix the mistakes and even let me keep the wrong items sent. My friends are grateful!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a frame case for my iPhone…

I ordered a frame case for my iPhone and the latch that keeps the frame locked. It was bent the 1st time I dropped it. I emailed and was given a quick reply by William Smith he was very helpful and was quick to respond. Offered to give me a replacement case right away.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great support, and great products.

I purchased 3 Apple Watch bands from Seure, and I have been using them for a few weeks now. It is always a bit tricky with leather, as I have had several incidents where the armbands have had a scent of mold upon arrival, which triggers my SHR, and I get sick.

The Airfoil armbands arrived in great packaging, and only the nice smell of quality leather! Not a hint of mold!

Not only do I love to use them with my watch already, but I am ordering more :)

Great company, great support, and great products.

9 May 2026
Unprompted review
Rated 2 out of 5 stars

Some good, some bad (no service)... be very careful

Initially i bought a titanium band and a few magnetic silicone loop which were all brilliant (quick shipping etc). Next I unfortunately bought a vintage leather band (#98560). This was stiff, poorly finished and cheap at best. When i contacted hoping to exchange despite multiple emails I have heard nothing. I used to buy (and recommend) for family and friends but not anymore.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

My Favorite iPhone Case

I always appreciate companies with innovative products, and Sauer is certainly one of them. I have been looking for a minimal case for my iPhone, and I found it here. It is a very nice product and very well-designed. On top of that, the customer service is excellent. They provide quick responses, and I received a resolution with just a single communication.

You might ask, 'If the product is so great, why did you need to contact customer service?' That is because I accidentally selected the wrong color, and they stood by their word to ensure I received the right one.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Cut too much off…

Without instructions I cut too much off the band. Contacted Secure and they were more than forthcoming with a replacement strap - couldn't ask for more. I have purchased a number of straps over the years - this one is by far the best I have used. They have a video I wasn't aware of - I'd suggest watching that before cutting!

4 May 2026
Unprompted review

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