Seure Reviews 

I ordered two bands but later discovered that the buckle and lug colors didn’t match my watch. They kindly offered to send me the replacement parts at no additional cost, with me only paying the shipping fee since I’m residing overseas. Excellent customer service and a great experience overall!

Ordered a mobile cover that was supposedly delivered to my addresse yesterday… even received a notification that it had been delivered. However, I have not received anything, so until this is rectified I assume that this is just another scam company.

I had a problem with a magnetic watch strap; it was resolved effectively, and I’m happy with the outcome.

I ordered the wrong item on the website, but after emailing the Seure team, they resolved the isue very quickly and provided amazing service. Inam now looking forward to receiving my order soon. Thank you to the Seure service team.

Great quality and very good/reactive customer service. I did a mistake in my order and they are fixing it.

Appallingly BAD customer service - the closing catch on the EdgePatrol metal case for my iPhone 17 Air broke after 5 months, so it is no longer usable. I requested a repair, or replacement, or refund. They offered me a replacement IF I would pay US$8 shipping costs. I declined, explaining that I had already paid full price and it is not reasonable to expect me to pay more, and asked them to send a replacement at no cost to me. Despite my repeated emails from smpopple to “William Smith” (seure.co’s email contact) re order BD#164060, I have heard nothing - they are simply ignoring me.

1 Star – Very Disappointing Experience

I placed an order with SEURE and was later informed that the shipment had arrived in Kuwait and was available through the local postal service. However, when I personally visited Kuwait Post and provided the tracking number given to me by SEURE, I was informed that the shipment had not arrived and that they could not find any information related to the provided tracking number.

I contacted SEURE several times regarding the issue. Initially, I received responses explaining that the shipment was being handled by Kuwait Post, but this did not match the information I received directly from the post office.

Because the shipment could not be located, I requested a full refund. Since making that request, I have received no further response to my emails.

The most disappointing part is not only the missing shipment, but the lack of communication once a refund was requested. Customers should not have to repeatedly chase a company for an order they have already paid for.

Based on my experience, I cannot recommend SEURE. I will update this review if the company responds and resolves the refund properly.

The CS gave the right support and solution

The cases are very beautiful and high quality! I had issues with customs in my country, but the store resolved the problem quickly; the service I received was excellent.

the company is really responsive and truly care about their customer TOTAL satisfaction. , they replaced me with new straps, despite my carelessness when ordering. Their response is beyond my expectation. great products, now i am a loyalist.

Seure was extremely prompt and responsive to a recent question. I wish all companies had such high standards for customer service!

I’m extremely disappointed with my experience.

I purchased a watch strap from Seure, and after only around six months the metal strips on the strap have deteriorated badly, as the photographs show. I contacted the company expecting a reasonable resolution, and to their credit they acknowledged that “this shouldn’t happen” and apologised for the quality issue.

However, despite accepting that the strap has a quality problem, they refused a refund because the purchase was six months old. Their solution was to send a replacement band, but only if I pay $25 USD for shipping and processing.

I don’t think it is reasonable for a customer to have to pay another $25 to replace a strap that the company itself has acknowledged has a quality issue. If the product has failed prematurely due to a manufacturing or quality problem, the cost of putting it right should surely fall on the company, not the customer.

I’ve previously been happy with other purchases from Seure, which makes this even more disappointing. Their response has left me feeling that they are willing to acknowledge the problem, but still expect the customer to pay for it.

A product failing like this after six months is disappointing enough. Being asked to pay another $25 to resolve an acknowledged quality issue makes the experience considerably worse.

I really like the quality of the leather and the unique and effective clasp on the Apple Watch bandI ordered. I had a question with the customer support team and had a very timely response. I have since ordered two more watch bands in different colors. Great experience!

Excellent service!
I’m very happy with my order and the product is beautiful. The customer service was extremely helpful and kind throughout the delivery process. Special thanks to William for his help and great communication. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

I had a Support topic and everything had been solved 100% even my band was no longer within the warranty time a got 50% discount to replace it. Thanks for that

Love the Apple Watch screen guard with orange bezel! Had a minor shipping snafu that was immediately, expertly and professionally handled and will definitely be ordering from Seure again. Awesome stuff.

Excellent service! The support was extremely helpful, friendly, and professional. My issue was resolved quickly and efficiently. I’m very satisfied with the assistance I received and would highly recommend the service.

I was unhappy with the band color I ordered and they stepped up and made me an offer that was great.

I purchased already several orders with Seure, always top quality products and deliveries without any hassle. Upon arrival of my last order it turned out that the wrong size was ordered - my mistake. So I contacted Seure’s CS team to investigate how to return and swap for the correct size. In now time I received a reply from William Smith with an answer I was not immediately expecting. Seure was so kind to offer a swap with the correct size for being a loyal and returning customer which is so kind and considerate of them. Seure not only top products with a smooth Supply Chain but also an amazing Customer Service desk!

After I placed an order that did not work for me, William and Seur went above and beyond to figure out what I was actually looking for and helped me find the perfect watch band that I did not even know I needed. It was so good, I ended up buying three of them in different colors. Thank you William and Seur for making my transaction such a positive experience. Well done.