Setmore Reviews 

3,238
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 428 reviews, reviewers overwhelmingly had a great experience with this company, praising its overall performance. Customers frequently highlight the extremely helpful staff and the exceptional customer service team, noting that representatives are always available to offer patient guidance, clear explanations, and effective solutions quickly. People also appreciate the highly intuitive platform design, stating that setting up appointments, managing daily schedules, and navigating various useful features is consistently fast, simple, and entirely hassle-free. However, some people mentioned encountering frustrating service interactions, noting that online assistance was sometimes unhelpful, difficult to understand, and failed to provide clear resolutions during their attempts to get help.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the support team is consistently friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as professional, patient, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the intuitive interface... See more

Service

Customers had positive experiences with service, highlighting exceptional support and personal assistance... See more

Response time

Consumers find response time to be extremely positive, with people reporting fast and helpful support that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate this company highly enough. I had to create a complicated booking system for a 3 day festival which required 16 make up artists to provide 15 minute makeovers each day. Unlike other comp... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience using this platform. It's simple and easy to use. While there's always room for improvement, it serves its purpose very well. The customer support team has been outstandin... See more

Company replied

Rated 5 out of 5 stars

Sudeven is very professional agent and really help our business setmore account get solved very quickly. We would love to have a support who could be understading and help us fix issue in anytime like... See more

Company replied

Rated 5 out of 5 stars

I had a demo session with Parth yesterday to initially discuss the Mailerlite function....to cut a long story short and an hour later Parth gave me loads of advice about 'connecting' and joining sever... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service

About Setmore

Written by the company

Setmore logo
Setmore offers a free, online scheduling platform for you to connect with your customers. Manage all your appointments through one simple, sleek calendar system and give your business the freedom to grow.

Bring on more customers and sharpen your brand image, while taking charge of your working hours. By listing your availability online, your customers can self-book their desired services. Focus on providing an excellent customer experience and let Setmore handle the paperwork.

A memorable and meaningful experience starts with a connection. Make it straightforward to connect with more customers by creating your free, customizable Booking Page. Display your availability, services, and pricing online, and accept appointments 24/7. Your customers are kept in the loop with automated booking reminders. And, you receive instant updates across your desktop, tablet, iOS, and Android devices.

Make the world your stage by adding 1-click video meetings to your appointments. With Google Meet you can connect with your customers from Anywhere. Ready for your social media to work a little harder? With Setmore, your followers can book appointments directly from your posts, at a time that suits them.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,238)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The representive was very kind and knowledgeab;e

The representive was very kind, knowledgeable and patient with me.I would love to have him as Syl'Vision EnterpriZe personal tech supporter; Because I am disable and have a few mental problems like depression. but he worked just wonderful with me.

15 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Sylvia,

Thank you for taking the time to review Setmore! Great to hear that the team were very kind, knowledgable and patient during your call. Providing a positive and comfortable experience is important to us, and we're glad Salman offered that. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 1 out of 5 stars

I tried to get some help setting up

I tried to get some help from the online chat, but the guy was hopeless. I asked if Dippal could help me set up my profile, as I had seen other peoples reviews where they were helped to set it up. He didnt seem to understand what I wanted and kept reviewing me to a video. Such a waste of time

15 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hello Karen,

Sorry to hear you faced issues with our support team. We'd love to get your account set up for you. Could you possibly book a free call with our team so one of our onboarding team can help you get set up? You can do this by clicking this link: https://onboarding.setmore.com/services/8b9b083a-52b4-4acf-9f68-5ebe583337f5?source=easyshare

We will be sharing your feedback to the team as we continue to improve the service we offer.


Thanks,
Julia, Community Team

Rated 5 out of 5 stars

I recently switched to Setmore for my…

I recently switched to Setmore for my business and have had an amazing experience so far. The platform is clean, user-friendly, and offers everything I need to manage my bookings professionally without feeling overwhelming.

A huge thank you to Salman, who helped me through the entire setup process from A–Z. He was incredibly patient, knowledgeable, responsive, and genuinely supportive every step of the way. He took the time to answer all of my questions and made the transition feel smooth and stress-free.

Excellent customer service is rare these days, and Salman truly went above and beyond. Highly recommend Setmore to any small business owner looking for an easy and professional booking platform.

7 May 2026
Setmore logo

Reply from Setmore

Hi Ever Ink,

Thank you for taking the time to review Setmore! Great to hear that you've recently switched to Setmore and you've had an amazing experience so far. We're glad you found the platform clean, user-friendly, and offers everything you need to get booked.

It's great that Salman was helpful, patient and knowledgable during your set up. We appreciate your comments on our customer service. We'll make sure to pass on your kind feedback with the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Set more feels very business-friendly

Set more feels very business-friendly. The setup and integration with our Zendesk support system felt seamless. The dedicated onboarding experience with the Setmore rep, Hema, was helpful and educational. She was very patient, answered all of my questions, and helped me to get our team all set up. Ongoing customer support and service seems readily accessible. Thank you, Hema & Setmore!

13 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Erin,

Thank you for taking the time to review Setmore! Great to hear that you find the app very-business friendly and found the integration with Zendesk support seamless.

We're glad that Hema was helpful, educational and patient when getting your account set up. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Extremely quick to solve my issue!

14 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Andréa,

Thank you for taking the time to review Setmore! Great to hear that you found the support extremely quick. We'll make sure to pass on your kind feedback

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Prisha was very positive and helpful

Prisha was very positive and helpful. I really feel like she helped me make sure I get the most out of my paid plan. This product is exactly what I need to make my music lesson bookings successful, and I love how many integrations Setmore has. So far, the setup has been very intuitive, and I have already started using it for my current students. Having the automatic lesson reminders will save me so much time.

13 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Chava,

Thank you for taking the time to review Setmore! Great to hear that you Prisha was very positive, and helpful when setting up your account for your music lessons. We'll make sure to share your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Sudevan did a great job helping me…

Sudevan did a great job helping me resolve my issue. Thank you!

13 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Stephanie,

Thank you for taking the time to review Setmore! Great to hear that Sudevan did a great job resolving the issue you were facing. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Efficient and friendly

Efficient and friendly. Response in less than a minute via chat at midnight eastern time.

13 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Stephen,

Thank you for taking the time to review Setmore! Great to hear that you found the team efficient and friendly. We're glad you got a quick response. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Setmore Scheduling Tool Excellent customer support

Sudevan was very helpful, professional and courteous during the call. He was patient and gave me valuable information to get Setmore connected and accepting payments. He gave me information about other features which help me get started with the tool.
Very good customer service experience for me as a new user.

8 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Jayne,

Thank you for taking the time to review Setmore! Great to hear that Sudevan was very helpful, patient, professional and courteous during your call. We're glad you feel ready to get started. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Great Service

I loved that I could request a video chat without jumping through a lot of hoops and that the chat was answered within 2 minutes. The person who helped me was very knowledgable, understood what I needed help with, and came up with a creative solution.

12 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Kim,

Thank you for taking the time to review Setmore! Great to hear that you appreciate the easy of arranging a video chat with our support team. We're glad the team was knowledgable, understanding and found you a solution. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

I recently switched to Setmore for my…

I recently switched to Setmore for my business and have had an amazing experience. The platform is clean, user-friendly, beautiful and offers everything I need to manage my bookings professionally without feeling overwhelming.

A huge thank you to Salman, who helped me through the entire setup process from A–Z. He was incredibly patient, knowledgeable, responsive, and genuinely supportive every step of the way. He took the time to answer all of my questions and made the transition feel smooth and stress-free. Excellent customer service is rare these days, and Salman truly went above and beyond. Highly recommend Setmore to any small business owner looking for an easy and professional booking platform.

1 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Ever Ink,

Thank you for taking the time to review Setmore! Great to hear that you've moved to Setmore and you're having an amazing experience so far. We're glad you think the app is user-friendly, clean and offers everything you need to manage your bookings.

We appreciate your comments about Salman. We're glad he was able to support you every step of the way with patience and helped make the transition stress-free. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Super convenient scheduling platform.

Super convenient scheduling platform.
Setmore takes a lot of repetitive scheduling work off our managers shoulders.

5 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Vladyslav V,

Thank you for taking the time to review Setmore! Great to hear that you find the app super convenient and it helps you reduce any admin. We'll make sure to pass on your feedback with the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

This is the best app ever and the…

This is the best app ever and the technical support is next level.

Happy Happy user

10 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Maths Suzie,

Thank you for taking the time to review Setmore! Great to hear that you think the app is the best ever and our support is next level. We truly appreciate your kind comments and we'll make sure to pass on your feedback with the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Setmore goals!

Subham Kumar was extremely helpful and professional, providing clear instructions on how to resolve my query. Great customer service!

8 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Natalie,

Thank you for taking the time to review Setmore! Great to hear that Subham was extremely helpful, professional and clear when you reached out. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

It was a Great Service

It was a Great Service. Subham answerd all my questions. Im am verry happy!!

8 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Boba,

Thank you for your five-star review! We're glad to hear that Subham answered all your questions and provided a great service. It's great that you're very happy with the app and the team!

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Madhumitha saved my day and made my…

Madhumitha saved my day and made my entire week! They were able to fix my issue in under 5 minutes and relived an issue that was driving me crazy. Turns out it was just a toggle flip and operator error. LOVE the support from Setmore. Super happy I went with them for booking.

8 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Dr Grey Mountain,

Thank you for taking the time to review Setmore! Great to hear that Madhumitha helped you with your issue quickly and you loved the customer support. We'll make sure to pass on your kind feedback to Madhumitha and the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

My enquiry was answer very quickly and…

My enquiry was answer very quickly and I appreciate the way Siddika explained me very clearly and easy to understand and navigate . Thank you Siddika

7 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Victoria,

Thank you for taking the time to review Setmore! Great to hear that Siddika answered your query quickly and you found her explanation to be easy to understand and navigate. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Siddika is so kind😊

7 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Marina,

Thank you for taking the time to review Setmore! Great to hear that Siddika was so kind when you reached out. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

My demo call with Subham Kumar…

My demo call with Subham Kumar convinced me to subscribe to Setmore. He was professional, knowledgeable, insightful and very patient with me during the process. Well done!

5 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Yemi,

Thank you for taking the time to review Setmore! Great to hear that Subham was professional, knowledgable and patient during your demo. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Great customer service

Siddika was really efficient and easy to chat with. She fixed my issues within 15 minutes. Excellent service

5 May 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Mary,

Thank you for taking the time to review Setmore! Great to hear that Siddika was really efficient when fixing the issues you were facing. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

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