SetlistReviews 

Ordered three mugs 23 July, still waiting for despatch. The quoted delivery times - up to 15 working days - are fictional. Chased twice and told "due for despatch this week" but they aren't. It's a good concept but they are clearly having fulfilment issues and need to be more honest about timing. I'm beginning to doubt that I will ever get my order.

Ordered 2 mugs on the 30th of August and still not arrived
Eventually they got back to me and made me aware that they were very busy
Received my mugs and they were in excellent condition well wrapped for transit and made a good present
Although a slow start would defiantly deal with again.

Ordered 3 items over a month a go and still not arrived. Reply’s vary from we are very busy or I’ll speak to the warehouse tomorrow. Now I’m getting no replies at all. Some honesty from them would be refreshing for a change or an offer of a refund so I can shop elsewhere!

Ordered a setlist poster 2 weeks ago for a birthday present and still not arrived, have messaged but no response? This was placed on 29/8 13 days ago not six as you’re stating

Received the Setlist mugs for Bruce Springsteen July 27th concert safety, Setlist were very helpful in chasing up Royal Mail too!

It might take longer than you think for delivery but I received an immediate response by email when I queried the dispatch date.

I messed up my order. I clicked the wrong things and got sent exactly what I ordered. They were quick and efficient in dealing with my mistake. Communication was continuous throughout and they were very pleasant and helpful at all times.

Excellent experience. They sorted out my mistake straight away and a replacement arrived very quickly. Frankie was brilliant at communicating with me quickly and efficiently.

Very reliable company. Order arrived with the wrong design first time. But after sending them an email confirming this, they sent a replacement out straight away with the correct one. Understandable that mistakes happen, (I had ordered a Taylor Swift setlist as a gift, and I imagine there would have been many orders for her setlists at the time) it was handled very well and very quickly. Overall impressed with quality and customer service. I'll definitely be ordering from them again in the future.

2nd order placed with Setlist . The first was for two mugs earlier in the year and now again for 2 posters . Lovely items , good quality. Will be returning for more memorable date items in the future.

After attending Greenday at Wembley back in June, Facebook did its thing and suggested me an Ad. I placed my order (unfortunately at the time the business was relocating). There were understandably some delays in processing and sending my order but the communication from Frankie and the Setlist store team was fantastic. They reassured me my order was on the way and along every stage of the process. My order arrived today when Frankie said it would and it’s fantastic. Highly recommend and thank you to all at Setlist Store!

Have just received my order of two mugs, one of which was my choice as it wasn’t on their website. Love the ability to choose any gig, any where any time and they do the research and prepare the order!Orders were well packaged- only slight criticism was that Royal Mail tracking not working when order was said to have been dispatched. But Setlist responded quickly to my questions and everything turned out well just as they said!

Brilliant, unique items ! Did take a while to arrive but I was kept updated throughout and the customer service was really friendly and helpful :)
Will definitely use again in the future !

Absolutely delighted with the collection of mugs I am building. We just built a summer house and I’m building a collection of mugs detailing all of the gigs we have been to. They look fantastic and are a real co version point as well as a source of some wonderful memories.

Not only is this a great product, the customer service is second to none. Shout out to Frankie, excellent communication and all round lovely human. The set lists are absolute brilliant and such a lovely souvenir.

Product is very good quality and a brilliant memento. It took a while to receive but team was very responsive at any queries

Brilliant people to deal with, providing an excellent product. There was an issue with our order going astray in the post and Frankie immediately solved the problem without any fuss. Would highly recommend Setlist

So very happy with the Noel Gallagher and Liam Gallagher setlists I bought for my son. They arrived the same week they were ordered and packaged excellently! I will definitely be buying more from this site.

Brilliant! Ordered two Taylor Swift set list posters, easy to order and speedy delivery. Great quality and would def use again

So happy with the Taylor Swifts set lists for my daughter and her friend! Ordered Monday, arrived Friday 🤩 excellent company that I will definitely order from again. Very well packaged and great quality, absolutely perfect! Also over the moon with the added freebie print 🩷and the 3 for 2 made my order an even nicer gift, being able to share the 4 prints between the two swiftys.
Thank you so much!!