session Reviews 66

Their website said that a specific amp was available in their store in Frankfurt. I called them to confirm this. When I got there, it turned out that they themselves had labelled the amp wrongly so that they did in fact not have it in the store. I gave them my name and number and they said they would get back to me, since they told me that they had one in their storage. They never called me and I knew the would not. Actually this was not really the worst since - mistakes happens. However, the guitar people in the Frankfurt Store were rather unprofessional about the mistake. They thought it was rather funny and were more or less reluctant to spend time to call the other place getting the amp to their store. That was my first and last trip to Session in Frankfurt. If you want customer-centric treatment, go somewhere else e.g. take the trip to Thomann instead.

"I still have not received my order and it will already be two weeks since I paid for the products!
It would be nice that they send me an update of the shipment or money refund!"

This was the third time that I have negative customer experience with the store (Session de).

First time I spoke to Mr. N. F. about the guitar amplifier "Bogner-Goldfinger 54 Phi", "B-Ware" and suddenly the product was gone from the website and Mr. F. never returned back with any kind of message!
It was very unprofessional, at least!

The second time I bought and paid in full the "non-existed" guitar pedal and "Session de." make a money refund after more than a four months of waiting that guitar pedal effect!
During this period of time "Session de" has been used my money!

The third time is the current situation with guitar strings and instrument cable.
I picked up the package by myself at the post office after four weeks, without tracking number or notification from the post ( missing the notification obviously is not the mistake of the "Session de").

ENCRYPTION BY DEFAULT, DECENTRALIZED SERVERS, KEEP YOURSELF ANONYMOUS, TAKE CARE OF YOUR PRIVACY!!!

Trustpilot was the first website I looked at after I placed my order from session.de. As you can see the reviews are pretty bad for the most part. Many of the reviews are quite old though - check out google reviews for the real picture.

Needless to say I was really worried about the customer service and whether or not my item was actually in stock.

Im happy to say my worries were unfounded and the support and service I received from the guys at session.de was nothing short of brilliant.

The Dingwall bass I received was packaged thoroughly, and never touched by the shop so It was new out of the box and set up to perfection. I couldn't be happier with my purchase.

I would recommend session.de to anyone - so don't be worried about purchasing here!

Just got my Fender Custom Shop Strat. Was worried about the shipping process. But staff really calmed me down with their return policy, and was with me every step in the way. Also tracking of the package was spot on. Very professional, helpful and easy to do business with. They made one of my dreams comes true :-)
I am going to purchase from there for sure. Highly recommend!

Bought their 3for2 a month ago. The pack can’t be tracked and I have emailed them about 15 times. I keep getting a reply saying just be calm and wait. I have never waited so long and I don’t think they will actually make it here. Don’t buy from here. Terrible!

Very professional store. I have bought a Gibson Les Paul Studio from the store. Their dealings are very professional starting from the lady who attends the call till the delivery of the product. Will suggest the store over thomann.de and musicstore.de. I have purchased products from these three stores during the same tine.