Sesame Reviews 

4,258
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, attentiveness, and genuine care, often highlighting their ability to listen and understand individual needs. The service is consistently described as efficient and easy, providing a smooth and convenient user experience for many. People appreciate the exceptional customer service, noting helpful and fantastic interactions that make the process pleasant and productive. However, some customers also noted issues with customer service, reporting unresolved problems and unhelpful chatbot interactions. A few other people also felt that some providers were unhelpful or did not thoroughly review their cases. Additionally, some reviewers mentioned technical difficulties with video calls or felt appointments were rushed and not fully completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, compassion,... See more

Service

Reviewers highlight positive aspects of service, often praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, often feeling cared for, listened to, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease, simplicity, and speed of... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the services affordable and a simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a major insurance change due to a job loss and needed affordable care while everything settled. I found Samantha Turcotte, who was able to help me stay on my medications without crazy out of poc... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied

Rated 5 out of 5 stars

Dr. Fuentes was prompt, attentive, and a great listener. He provided thoughtful insight and made me feel genuinely heard and cared for. I truly appreciate his professionalism and the way he shows conc... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(4,258)

1,030 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very thoughtful and thorough approach.

Very thoughtful and thorough approach.
I felt heard and taken care of. Dr answered all my questions.
Very thankful for the experience

20 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great experience with Dr. James Okereke

Dr. James Okereke was very helpful, informative and comforting. I had been sick for 6 days and developed an eye infection and he understood exactly what I was dealing with. He prescribed me medication and assured me all would be ok. I will definitely be booking with him again in the future.

19 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Highly recommend Dr. Kohl

Dr. Kohl was kind, personable and went above and beyond to help me. Highly recommend!

19 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Super pleased with everything about…

Super pleased with everything about this service. I needed care on a weekend and my PCP was not available, as is typical these days it seems. Dr. Riyadh was great, thank you.

16 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

My PCP wasn't available for 3 weeks and I needed urgent care.

I called my primary care physician and he couldn't see me for 3 weeks. I've had a nagging cough for a week and it wasn't going away. I started looking for a telehealth specialist and I found Sesame. Dr. Craig Humes was thorough in his interview of me, and he prescribed 2 medications and even followed up with me after he had spoken to the pharmacy to let me know the medications would be available in a couple hours.

18 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

As a family nurse practitioner myself

As a family nurse practitioner myself, I couldn’t be happier with the care or service I was provided. Not very often am I impressed by anyone in healthcare; well, boy, this professional blew me away. What a refreshing caregiver in a world full of bad apples. Highly recommend this provider. Highly.

18 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Bad service overall

It’s available on a Sunday but the service is mediocre. The Doctor I had was driving and could barely hear me, didn’t really pay much attention as he was distracted. No face to face.
Then some how I got sucked into a subscription I didn’t sign up for, I only payed for a one time appointment. The customer service was also mediocre, the agent was being a smart ass asking question the same questions to the information I provided up front. When asked about the refund with an attitude I’m told it may or may not process. Bad physician service and bad customer service, never using this service again.

15 May 2026
Unprompted review
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Reply from Sesame

Hi Arthur,

We’re sorry to hear about your experience. We take your feedback seriously and will share it with the relevant teams for review.

We really appreciate you taking the time to share this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,

Sesame Care Support

Rated 5 out of 5 stars

5 stars

I was listened to, treated with respect and professionalism, and was part of the care plan process. I truly appreciated the speed and convienece of seeing this provider to have my concern addressed

16 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Bad first time use Dr no show wait for refund

Bad first time use . Doctor didn’t show up now must wait whilst you hold my money for between 2 -10 days . Dr sent a message saying sorry he didn’t show up but please make another one with him . Pay again whilst still waiting for a refund !! No

14 May 2026
Unprompted review
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Reply from Sesame

Hi Cassandra,

We’re sorry to hear about your experience and understand your frustration. A missed appointment and refund delay are not the experience we aim to provide, and we appreciate you taking the time to share your feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

She’s on point

She’s on point, I like her meaningful question,

15 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Nurse Simon is the Best

I had the pleasure of working with Nurse Jennifer Simon. She was extremely professional, asked the right questions with regard to my situation, and recommended a few services which I totally agreed with. Because of Nurse Simon, I would recommend Sesame Care to anyone who's looking for personalized care. She's the best.

16 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Cameron was respectful and…

Cameron was respectful and professional. He offered good insight and answered my questions and concerns.

15 May 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

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