ServoVendi Reviews 31

Easy to order, good service, everything arrived on time

First I have wrote a 1 Star Review.
Simply because they have sent me the wrong Item and since I was really dependent on it, I reacted emotional.
But;
ServoVendi reacted at the same day I have declared the situation. Even though I did lack professionalism, they didnt. They reacted fast, they answered politely and examined the Problem. The very next day their examen was succesfull and approved sending me the wrong Item due to a mistake in the warehouse. The Money was refunded instantly.

To be honest, this was a very professional and quick response. Also you need to consider me being enraged, they handled it very well.

ServoVendi, I am sorry that I have been this emotional. Thank you for not giving in, and staying professional. Well Done and 5 Stars are earned.

Kind regards,
A.

Bought an item from their online store and paid ~3€ extra for 3-4 day shipping.

It has been 10 days and my package is being delayed every day, status going from "In delivery" to "Cancelled, delivery next day"

Horrible and sad.

Great help and service. Most stuff is way cheaper than other places. If u have no issues with ordering from a whole sale shop and some extra days for delivery, this is the place to go. I was kinda afraid because of some bad reviews but i figured that there most likeley from people wehre did not realice that the cheap deliverymethod does take around 14 days. So better choose regular delivery or even express if u want the amazon speed feeling. Email custumer service is top notch. Thx Ana. Will order again.

Bad, the product did not arrived. Not visible contact telefono. NO tracking of the product.

Pessimo non c'e un telefono di contatto ed il prodotto non è arrivato!

Good and reliable company. Reasonably priced products and shipping rates. I received my order in less than10 days. Would be even better if English instructions to use is provided.

I found the item I was looking for at the best price, delivery was within a few days even though the item (glass) was damaged. The customer service was outstanding and in less than a week they replaced it at their own expense. I recommend it.

The worst. If they give you an estimated delivery date, add at least a month. They'll give you a reasonable delivery date and once its shipped, they'll add a month. Guaranteed. Absolute clowns.

Awful experience. I bought 43 items for 350€ on the 18th March 2021 and I received just 1 item on time.

After 50 days I'm still waiting for the remaining items and the last tracking information of the shipment was on the 15th of April.

The reply from the contact centre is the same every time...due to the CORONA virus, there is a delay with the shipment. It's ridiculous

I tried to ask for a claim without success
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Just a small update, I receive the refund

Packages are always send on the same day.

Great service and helping staff! (True email)

I will keep buying from this site.

Great great

I was happy that I was sent an email to tell me that the items will arrive 2 weeks late as they were out of stock. They offered me to cancel the order but I was happy to proceed. Order arrived perfectly fine! Thanks Servovendi

Awful experience, would not recommend.
Products are cheap, some sensibly cheaper than other vendors online. But I won't recommend you buy here.

First, I've ordered an extractor whose wiring took me an afternoon: I had to tear down the whole thing, knobs and board and everything, just to access the connectors and then cramp everything in the little box. Not acceptable, can't imagine having to do that every time there is a problem.

Problem started when I asked for a replacement. They do say the return is free, you can change your mind in 30 days after receiving the goods, but you still have to pay for shipping. That would have been more than 40€ for me, for a 80€ extractor. Obviously doesn't make sense so I had to eat the costs.

The costumer service, while polite and quickly in getting back to you, has no knowledge whatsoever of products so they can't discuss the merit of what you're talking about.
Basically no after sale support.

But the worst thing, and the reason why I've decided to register and write up this review, is that I posted a commentary on servovendi, on the Winflex TT 125 U extractor I bought, describing its flaws and why I don't recommend it to others.
Well that commentary was never published, which I find disturbing. Of course there is a review of the product published before mine, it's a 5 stars praising it.

Never again, do yourself a favor and buy your gear elsewhere.

Do yourself a favour and dont do business with this site they are useless when it comes to anything other than takin your money.

I placed an order online on ServoVendi's website.

Then received an email from SEUR that they were to be delivered to a business address on 03 September. An employee at the business address signed for the delivery of ONE box, not noticing that the paperwork stated there were supposed to be TWO boxes, with a total weight of 9kgs. That, it turns out, was a HUGE mistake.

The business notified me that a delivery had arrived, so I immediately drove their to collect my ServoVendi items, excited at the shipment's arrival.

I was disappointed and angry when I arrived at the business address, because I was expecting a much larger consignment than just the single box that sat there.

The order that I paid in full for, prior to delivery, included FOUR (4) 50L bags of soil, each weighing 16.8kgs, so for the paperwork to state a total of just 9kgs proved their had been an error in items that had been shipped.
[In fact, a calculation of the total weight of the items paid for came to 84kgs, not including any additional packaging.]

So it was immediately obvious, the order had not been filled correctly.

I made multiple attempts to communicate with ServoVendi via all means available; i.e. Phone, E-mail, online Contact Form, Facebook, Twitter and Whatsapp ... all of which were ignored.

When I finally received an email from Fabiana, it was to provide me with proof that I had received the items, which was an attachment of the delivery document, showing "2 boxes, total weight 9kgs".

I asked Fabiana how it was possible to pack all of the items into just 2 boxes.

I asked Fabiana how it was possible for an order, that included FOUR x 50L bags of soil, to have a total weight of just 9kgs.

ServoVendi not only seem happy to accuse me of lying, but it would appear they also claim they can defy the laws of physics, and suspend gravity!

Of course, my questions have gone unanswered.
As I write this, noone from ServoVendi is communicating with me.
ServoVendi has my money, AND ServoVendi still has the items I have paid for.

I am angry, disappointed, frustrated, insulted, out of pocket, and being ignored.

The obvious is in front of their eyes, but they choose to ignore it.
I CHALLENGE SERVOVENDI to repack my order, into 2 boxes, for a total weight of 9kgs.

If they can do it, I will humbly apologise, and let them have my money.

But I can guarantee ServoVendi won't accept the challenge, because if they actually took the time, and cared enough about their customers to stop and think about it, ServoVendi would know it is IMPOSSIBLE.

The paperwork that they claim PROVES that I received the goods, is in fact, proof that I did not.

You can not pack 84kgs of items¹ into just TWO boxes­­², with a total shipping weight of just 9kgs. IT IS IMPOSSIBLE ... and yet this is [seemingly] their official position.

ServoVendi - use common sense - look at the paperwork you use, to call me a liar. Your argument has more holes than the six Air-pots³ that WERE delivered!



¹ multiple items, some large
² only one box delivered
³ the only item received in the one box that WAS delivered

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UPDATE:

I am pleased to type that this debacle has been sorted.
After considering the tsunami of evidence I presented ServoVendi with, which included the abovementioned 'impossibility challenge', AND an email attesting to SEUR knowing the second package had NOT been delivered, because it was, a) to big to fit in the delivery van, and b) sitting in their warehouse ... ServoVendi were willing to continue discussions based on the premise that the second package had not been delivered.

One week later - I received it.
SEUR didn't help issues by screwing around with its transfer ... but ... eventually, we got there.

ServoVendi were actually pleasant to deal with, but only after feeding them a belly full of humble pie.

Bottom line?
I have my items - so I am grateful for that.
They arrived in non-pristine condition, 1 week later than they should have ... but - they arrived.

I have to be honest; being accused of being dishonest still annoys me. The lasting impression of this entire adventure is of that original response from ServoVendi.

Maybe a more accurate title of the review should be;

UNACCEPTABLE ... items PAID for, not delievered as scheduled ... ServoVendi accused me of lying ... but I proved I wasn't, and received my items one week later.

Fabiana's dismissive email and non-existant Customer Service is the lasting impression here.

It would be unfair of me to update this review without acknowledging that Marc @ ServoVendi was excellent to deal with. Thanks Marc!