ServiceTitan Reviews 

Angie was great. Very detailed, helpful, and informative!

This system is not user friendly! It is a very cumbersome system to use, and I would not recommend it at all.

The innovation and wanting to get things right make Service Titan head and shoulders above the competition. Also the CSM we have has been a gamechanger and made using the software much easier than it could be.

Service Titan gets it!
We looked extensively for a software that would not limit the way we ran our business. Too often many software have limitations as to what you can and can not do. With service titan we have not found many limitations as to what we are unable to do

The software is very user friendly and robust. ServiceTitan has continuously worked to improve the software since I have been using it starting in 2018. Each update makes it better and better. Our CSM support is also great!

Overall, though Service Titan is a great company, it's the people we deal with directly that make the difference. Luke A is a pleasure to work with and is extremely knowledgeable of the product and how to best manage the system to fit our needs!

1 star review for this company. was trying to determine if this was a suitable option to retrofit for our business. The lady just said no.

not an indication on why, not an indication on anything, just then responsed with the preset close of anything esle i can help you with.

this is a 1 star review based on the service i received and it's warranted

Sanny Ng is always a pleasure to work with. She is awesome. Service Titan always offering something new and improved.

Victor Lohr is a standout professional whose commitment to client satisfaction and teamwork is unmatched. He brings a wealth of knowledge to every project, always ensuring that clients receive the best solutions tailored to their unique needs. Victor’s availability and responsiveness are truly impressive—he’s always ready to answer questions, provide guidance, and go the extra mile. His dedication to quality and collaboration makes working with him an absolute pleasure and adds immense value to every team he’s part of.

Omar Elauri is equally outstanding and I value his approachable expertise and genuine dedication to client success. Omar has an incredible ability to understand and address client needs, providing tailored, effective solutions with a calm and confident approach. His availability and willingness to collaborate make him a reliable and supportive team member. Omar’s focus on delivering a high-quality experience is evident in every interaction, making him a true asset to clients and colleagues alike.

Choosing ServiceTitan has been one of the most impactful decisions I have made for my business. They are constantly innovating and making their software better for their users.

Allen has been a quintessential part of getting our ServiceTitan account in tip-top shape.

Kyle is great, always helpful and gets things done.

ServiceTitan is an amazing software for the trades!

Our customer service rep is awesome...but the company's lack of concern for the accounting side is horrible. Your software is useless unless you have an accounting side to it. You need to devote more resources to the bridge between ST and QB. This bridge has been plagued with issues for the 3 years we have been on board....in fact in 3 years, I do not know what my bank balance is due to all the export failures.....we are contemplating other platforms because of the lack of help and the amount of issues we have with the exporting function...in fact my accountant is asking for more money from me, because of all the issues.

We have a bi-weekly Success call with our Success Manager Josh Smith, he is very thorough and makes sure he is doing everything he can to help us succeed. Great work Josh!

My CSM Jennifer W. is awesome. Has answers or finds them quickly for us.

Roberto worked with several teams within Service Titan to help with an urgent need our company was facing. I truly believe that he wants nothing but for our company to be successful and to enhance our use of the platform to its fullest.

The product is awesome and so is my new advisor Sam. he gets back to me with real information that moves my use of the product in small ways continually. These small assists are so important int he overall use of the software its making a HUGE impact.