ServiceTitan Reviews 

The Service Titan program is great!
They truly have thought of everything. If there are things your team needs, you can present that to their support team, and they will assist with whatever your needs are. They have many videos and other helps to guide you.

Our CSM Klye Rodger has been very helpful and is always attentive to the needs of our business, ensuring that any questions or concerns are addressed promptly and effectively.

We've been using the ServiceTitan platform for nearly three years now, and it has significantly transformed our operations, both internally and in the way we serve our customers. Having all our information centralized in one easily accessible and user-friendly system has been a game-changer.

What truly sets ServiceTitan apart, though, is the ongoing support we've received. From the platform itself to our dedicated Customer Success Manager, the level of service has consistently exceeded expectations. It's common to see support taper off after the first year with a new system, but that hasn't been our experience. ServiceTitan remains fully committed to helping us get the most out of our investment, every step of the way. We also are impressed often at how much innovation is a center-focus. You won't regret this platform!

Jeff always listens to my questions and answers them if he can. If he can't he immediately reaches out to the correct person/team that can assist in answering my question(s).

I have worked with Lessman for a couple years now.
Truth be said, it was a rocky road at the beginning. Today, I appreciate his knowledge, his availability, and his willingness to go the extra mile to help with our random requests. I sincerely appreciate Lesman's help when needed.

ServiceTitan is an easy platform to use and the support is always professional, responsive and thorough.

Great company to deal with, my ongoing success getting have been very helpful

Kima is great! She always has the answers for our questions.. A+

Nick Stires always has the answers and is super helpful

Overall ServiceTitan is great but there are a few features that should be changed.
1- found the app is laggy while trying to select photos before uploading.
2- I can’t call customers from the app and instead have to copy and paste the number into my phone
3- font size is way to small (even drop down menus are so small and it’s hard to read)
4- can’t customise your settings to how you like it like changing date format or font size for better viewing
5- I’m in Australia and we use the day/month/year format I believe we should be able to change features to suit Australians better

Please read this a get some ideas service titan. Overall is a nice app

ServiceTitan has been a game-changer for our business! The platform is intuitive, easy to use, and makes scheduling, dispatching, and invoicing seamless. It keeps everything organized and saves us so much time. The reporting tools are fantastic, and customer support has been top-notch. I highly recommend it to any service business looking to streamline operations.

Stormie Schaible
was the best and her supervisor was great. She made it feel easy, love service titan and the whole on boarding team.

ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the United States. They Don’t Understand our Needs or Our Culture. It’s like talking to a robot. ServiceTitan if you are Charging American Dollars for your Services you Should Provide American Support = Support Personnel Located Inside The United States.

Titan is hands down the best software we’ve ever used. It’s incredibly user-friendly, and the team is constantly making meaningful improvements—not just to their Pro products, but to the CORE platform as well. We’re genuinely happy to work with them and consider Titan one of our most valuable and beneficial partners

Very happy with Adam Hennager.
Overall great software. Constant improvements to fix issues but comes with a bit of reshuffling Ops to accommodate.
Apart from Adam, it does feel like the personal touch is not there as much as it used to. Maybe ST grew too much, but i would like more chances to learn, grow and become more involved in special projects and groups.

Mary is super helpful and knowledgeable. Also, she responded very quickly with a great solution!
You should be proud to have her as representative of your company!

Do not sign up. Despite what they say it does not work well... heck they spent about 6 months simply trying to set up my account and couldnt. Now they dont want to give me a refund. Dont make the same mistake I did.

My CRM at Service Titan (Gohar) has been very helpful and has been helping us greatly with educating us through the workflows and set up.

Glad Service Titan is available for Australians.

The beginning of our experience was very rocky as we were in the process of juggling a multitude of different systems. Our initial CSM Jennifer Lam, only met with us twice, did not have much information towards assisting us with what we were undertaking. As well as did not cover any of the required material for our CSM to cover and we realized this once we were given our star of a CSM Adam Hennegar. He has came in and shaken things up for the better and been relentless until results are shown. He is informative and very helpful for everything we have needed thus far. If you see Adam Hennegar as your CSM just know your in good hands!