Service My Car Reviews 

Last week I stupidly allowed ServiceMyCar to assess my car for a general service pre RTA re-licensing.

After they had my car for nearly a week (with me chasing daily for an update) I was shocked to be presented with a bill of 11,000 AED for parts that they recommend I replace! I was completely taken aback and wanted a second opinion.

When I informed them of this, I was told to ‘Calm down’ and not to get ‘so Agro’!! Rude is an understatement!!!

After taking it to my local garage (Fox Garage & Tyre Shop on Umm Suqeim for anyone interested) I was informed that they would be able repair the parts as opposed to replacing them. In less than 24hrs they had collected my car from the ServiceMyCar depot, taken it to their garage and indeed determined that they could repair the parts and extend a 6 month warranty should anything happen post service!

Their quotation for the works (including pick up from ServiceMyCar, RTA Test and registration) was 4,121.25 AED, nearly 7,000 AED less than ServiceMyCar!!!!!!!! I also had my car returned to me in perfect condition within 3 days as opposed to a week of waiting for news!!!!

I still can’t get over what complete crooks ServiceMyCar are!!! I should have read the reviews before I booked with them! Let my experience be your lesson NEVER to book with them!!!!

They should learn more about putting the customer first as opposed to focusing on lining their pockets!!!

Great service, car was collected 09:30am by a very friendly guy called Andy. I was communicated any work that was needed via call and sent a parts report where I could easily accept or reject the work - this is much nicer than being pressured on the phone to pay extra money. My car was then dropped off 12:00, so I was only without a car for a few hours! Thank you to Andy for making this an easy and enjoyable service.

The overall major service was okay however they have recommended a lot of repairs and for every item, they charge extra for inspection and the labour charges later for every repair. The pricing is comparably higher too. I accepted some mandatory repairs and caused some delays. I have noticed a lot of negative reviews which I failed to checked before. I think they have scammed me for some items I agreed before, unfortunately. I replaced my tires and brake pads outside way cheaper than their costs. I will not go back and will try to find other reputable and reliable garage next time.

Very very bad experience
Please don’t waste ur time and money
End of the day nothing going happen
Better go to street workshop aslo doing good
Only I think this company have mobile application.more than that nothing

Unfortunately I just check the reviews after I had very bad experience with this company! Before the services they are very friendly, smile and sympathetic people! At the first issue they change completely! Fake conversations and fake people! Be careful with the first impression! Never suggested!! Very bad services!!!

Beware! These guys are scamming people. I visited global village yesterday (18-11-2023). As soon as i parked my car, a guy from service my car shows up and offers a free car wash service as part of their promotion. Only condition is they ask you to download their app and register on it. The guy waited there till I downloaded the application and registered on it. After checking my phone (to confirm that i have downloaded and registered on their app), he said my car will be washed by the time return back. I returned back after about 4 hours to find my car in the same condition as I left. They didn't wash my car as promised. They are cheating people for our data. If this is how they market their company you can imagine how their service will be if you choose to hire them for something.

ANY ADVICE FOR SERVICING TOYOTA FORTUNER IN SHARJAH IN FUTURE ?

Service My Car (SMC)
DISAPPOINTING experience FOR CAR SERVICE DONE
AT Service My Car (SMC), DUBAI

I sent Toyota Fortuner SMC for major servicing on 6 November 2023, with a promise to service for AED299 (+5 Vat) and got it back on 13 November 2023 with a whopping bill of AED 7670.88.

My car was a great condition, and I just wanted a thorough checkup. It has done just over 26,000 km. At the garage, they informed that there will be additional charges for changing air filter, AC filter and spark plugs. Then there were additional charges for oil additives and engine flush.

Later on inspection, I was informed that the car needs (i) tyre change (mind it that it has run only 26,000 km though it was 2017 model), and (ii) change of shock absorbers, both front and rear.

SMC changed both the shock absorbers, then came back to me that the rear shock absorber they have procured is faulty. So, they had to replace the new faulty one with the old one as they claim that they did not get the genuine part. SMC did promise that they have placed order for the new rear shock absorber and the time limit is 90 days by when they should expect a new shock absorber.

The car was delivered at 18:15 when it was already dark. The driver first asked the money to be paid without letting me inspect the car. The delivery report informs very little about the car condition as delivered, and the driver was in a hurry as he could not park the vehicle on truck for a long period.

The issues that I found were as follows:
i. So that there was no procedure for inspection upon delivery.
ii. Once I saw the rear of the inside of the car, all the side panels were dusty, and even the inside was not at all properly vacuumed. So obviously it was not cleaned as they claim as a task for a major servicing.
iii. The rear number plate bulb was not fixed as it was loose.
iv. There was no regular update from anyone and I had to call all the time all 7 days and several times, to find out what is happening and the delivery of the car.
v. I was promised that the car will be delivered at 9 AM and it was finally delivered at 18:15.
vi. I checked of the cost of the Yokohama tyres on google that was replaced and the price of the shock absorbers. What has been charged is almost 30% more that the market price.
vii. It took 8 days to get back my car.
viii. Other than the brand of the tyres, I was not informed of the brands of any other parts replaced.
ix. The driver came with card machine which did not work, so I had to pay in cash.
x. When I checked the inside of the car and the bonnet, nothing was clean. I shared videos to the SMC and they eventually told that I can bring my car to their service station for cleaning.
xi. Related to prices quoted, I checked on google and I find that the prices seems to be 25-35% HIGHER.

I will only know about the car performance once I drive it for at least some time. Also I will wait if they would inform me the availability of the rear shock absorber.

But is the price charges ok?

What is their reliability of having changed oil etc when the engine bay looked so dirty and unclean.

See link below: but this makes me wonder how have they done other things as claimed by the exorbitant cost charged by them.
I CAN SHARE PICTURES IF NEEDED.

Worst.. dont believe in the things they say .. and plus they will lie to you a lot

Happy to admit that I was dubious and checked here a few times before biting the bullet. . . . I shouldn't have been. Incredible service, car collected on a loader, driver was a wonderful man. Plenty of update calls from them during the day, extras required all warranted. Car delivered back same day at 6.30pm, even with extra work completed, so really above and beyond what was expected. My new go to car wizards!! Thank you!

Absolutely dreadful service. Do not use this service. Complete scam. They completely make things up. Do not use at any cost.

They tried to charge 370aed for engine coolant.

Don't ever use them. They just want to sell - they push you after inspecting the car and "make you feel you have to buy more". After doing service - and that provider did well - they have been following up on me. I sold my cars and bought 2 new cars - these cars are in a service contract. But servicemycar still calls me down, send messages and cannot stop this. Don't start speaking to them - it's a nightmare

Worst company for car service don’t use their service they are unprofessional and destroyed my husbands Infiniti steering wheel and total rip off your money Don’t trust them for your car . When my husband calls them and ask them to fix the problem they completely refuse it.

Very convenient.

Highly recommended

It was all just so smooth and easy. I’ve never had my car serviced before (naughty I know!) but I would have had to book into the dealership garage 3 months before - and honestly who is *that* organised?! I booked Servicemycar.com 2 days beforehand. They picked up, dropped off and we’re friendly and very communicative with all the text messages updates you get. Planning to use them for my MOT test too in a couple of months!

very bad service just wash and get me back my car no service zero

After reading the reviews they must try the same tactics with everyone. They have had my car for over 1 week and not done anything, they need another week to fit the parts. I have caught them charging double what other garages normally charge for the same parts. They pressured me into telling them what i think is wrong with the car in order to try find more faults. I found the exact same tires in other garages for AED700 less, same for parts and "labour".

I had my car serviced today and couldn't be any happier with the service from picking the car up to dropping it off. They was so efficient and very friendly. Was easy to book with them too.

Great service from start to finish, the team were very flexible with pick up and delivery, concidering i work nights. Fast, efficient, no messing about!

They collected my Ford car with basic charge of AED199 and asked for the troubles. Each trouble you mention means you have to pay for each diagnostic which cost you around AED170 to 340. They will inspect the car and may come up with more. So, for initial diagnostic, the cost came around AED1500 + AED199 just for inspection. You are obliged to accept the cost online as the car is already with them. The inspection cost they say would be deducted when you accept the repair cost. I waited 10days for the offer, and the cost reached approx. AED11,000 which is unbelievably high for basic repair. For coolant leak, they offered the complete line and unless you ordered all the parts, they cannot deduct the inspection cost + all other lists. It seems my car was held up. I either pay the high cost or return the car with high inspection charges. They returned the car after 13days with the same problem from the beginning! Total scam, waste of money, time and cost of taxi without my car.

Never trust them with your German Car they will ruin it

Sent my BMW for service and also paid additional for oil leakage diagnosis. A detailed report was shared with me (things that need to be fixed/replaced) including prices for replacement of some parts and labour.
I got service done but didn't fix the oil leak problem because the prices they quoted were too damn high.

Now the main problem- They returned car back with issues which were never there at first pace (car shaking at turns). Upon checking with their mechanical team this is what they said
1- Upon lifting the car for fixing this can happen because of the tyre weight (never heard anything as lame as this excuse)
2- Dont worry about it, it can get fixed on its own.

Now I am having serious issues in my car since then. Regret taking it to them