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Hudson and Marshall are awesome! I repeat Hudson and Marshall are Great!!!!! They are legit, helpful, and serious about selling their properties. I personally believe the negative reviews are bogus or... See more
Company replied
Amanda answered. How do you expect to sell these properties if they cannot be accessed for showings even though they are vacant? Sight unseen bidding is lower to anticipate repairs by investors, who... See more
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Website is very user-friendly I had no problem creating account, browsing properties, and reviewing inspection and property reports. I was surprised how easy and smooth it was. I asked 2 questions a... See more
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Company details
Written by the company
ServiceLink Auction brings 50+ years of auction expertise to deliver best-in-class products and technology solutions with a commitment to upholding the highest standards of quality, compliance, and services. Offering premiere foreclosure, REO, short sale and multi-channel auction solutions in the United States.
Contact info
320 commerce suite 100, 92602, Irvine, United States
- 866-539-4173
- Info@servicelinkauction.com
- servicelinkauction.com
4.2
Great
121 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and quick…
Great customer service and quick response. Thank you
10 March 2023
Unprompted review
Reply from ServiceLink Auction
Hello Mariam, so glad that you reached out to us and that we were there to assist you! Thank you for providing us with feedback on your experience. Please do not hesitate to reach us if there's anything we can assist with.
Great customer service when I was…
Great customer service when I was having site access issues.
13 February 2023
Unprompted review
Reply from ServiceLink Auction
Hello Ermias,
We are so glad that you reached out to us and that we were there to assist you! Thank you for providing us with feedback on your experience. Please do not hesitate to reach us if there's anything we can assist with.
If I could give NEGATIVE stars I would
If I could give NEGATIVE stars I would. I scheduled a showing and received the lock box code. I show up to the property with my client and there is NO lock box.
I then call customer service, and the woman tells me they will have this escalated. NOTHING MORE.
We wait outside the property for an hour, in which we decide we need to reschedule.
I hear NOTHING back for 4 days- so I follow back up with customer service.
The SAME woman in customer service answers my call and states " she never once told me to wait for an hour- and that it can take up to TWO WEEKS for the escalation to be resolved."
I then ask for a number to "the seller's property preservation team" ( the team that handles their escalations.) and am told they don't have an actual phone number. ?????
She then goes on to state that trying to get in direct contact with them would be like " Asking my brother's girlfriend for a hot dog."
At this point, this has to be a joke, right? I comment on her unprofessional and snarky behavior and she then in turns blames her behavior on her accent and being FIRST GENERATION.
I kid you not! I ask to speak to her manager and he conveniently was not available.
I am escalating this extremely poor customer service with the BBB and DORA.
10 January 2023
Unprompted review
Broker Contact
I started with an online chat session and then received a telephone number to talk with a staff member to provide my real estate license number and get the lockbox code and schedule the showing.
3 October 2022
Unprompted review
So convenient and always respond…
So convenient and always respond relatively quickly with ANSWERS! LOVE IT! THANK YOU!
19 August 2022
Unprompted review
Reply from ServiceLink Auction
Hello Myra,
We are so glad that you reached out to us and that we were there to assist you! Thank you for providing us with feedback on your experience. Please do not hesitate to reach us if there's anything we can assist with.
My questions were answered very…
My questions were answered very quickly. They helped me with my log in as well.
19 July 2022
Unprompted review
Reply from ServiceLink Auction
Hello Leah,
We are so glad that you reached out to us and that we were able there to assist you! Thank you for providing us with feedback on your experience. We strive to fix issues as soon as possible and I am glad that we were able to resolve yours. Please do not hesitate to reach us if there's anything we can assist with.
These properties aren't even at auction rates. They're simply reduced market rates
Tell your seller they are delusional i diots. After seeing the place up close and the total dump of the surrounding area, I'm glad they declined my bid. I wouldn't give even half that now. Glad I extended my diligence. They haven't even had the lawn mowed! Pathetic. You all should rescind your representation. What a complete waste of time and TOTAL LIE. Shame on them and maybe you all should apply some diligence as well. Doubtful I will even seek out anything further with your company. These properties aren't even at auction rates. They're simply reduced market rates..
Total disaster.
29 June 2022
Unprompted review
Reply from ServiceLink Auction
Hello! We take your comments regarding your experience seriously. We pride ourselves in our auction integrity and transparency.
As is explained on our site, most of the auctions are “reserve auctions,” which differs from the Dutch auctions affiliated with auction rates. For properties listed via reserve auctions, the seller has set price at which it is willing to sell the property. The auction's starting price tends to start lower than the reserve price to encourage bidding. Administrative bids are placed to encourage bidding up to or over the reserve. The reserve prevents the auction from being won by a bidder who offers a price lower than what the seller is willing to accept; however, if the reserve price is not met, the seller may consider the highest offer received.
Given that we are the auction house, we have no control over the property’s condition; the seller deploys preservation teams that make monthly visits. The property of previous interest was noted to be sold as-is, where-is. Those who agreed to the Terms & Conditions presented before being able to participate in the reserve auction acknowledge this.
We would be happy to answer any additional questions, please feel free to reach out to us at 866-539-4173, Info@ServiceLinkAuction.com, or via chat on our website!
Our office hours are as follows:
Monday - Friday 6:00 am - 5:00 pm PST
Saturday - Sunday Closed
**Please note that these hours are subject to holidays.
Amanda is the BEST
When using the Chat feature, Amanda is my go-to person! She is so kind and helpful and answers all of my annoying requests. She is quick and efficient and is the best person to reach out to if you're looking for property information.
21 April 2022
Unprompted review
Used the Chat feature and Amanda was my…
Used the Chat feature and Amanda was my customer service rep and she was Awesome. She was able to fix my problem when the person that I had talked to when I called was unwilling to help.
22 March 2022
Unprompted review
Reply from ServiceLink Auction
Hello Randy,
We are so glad that you reached out to us and that Amanda was there to assist you! Thank you for providing us with feedback on your experience. We strive to fix issues as soon as possible and I am glad that we were able to resolve yours. Please do not hesitate to reach us if there's anything we can assist with.
property, no interior access--didn't bid
I asked for interior access (person, video, inspection report)...reluctant to bid without completing due diligence. Mandy kindly explained the auction conditions. too bad, i was very interested.
17 January 2022
Unprompted review
This company is one of the biggest scams ever
This company is one of the biggest scams ever!! They tried to con a relative of mine who happens to be married to a real estate attorney. After speaking with him several times, they overnight the earnest money. They tried to auction a house with multiple lawsuits which they did not disclose. Talk about losers for life!!
12 January 2022
Unprompted review
The Chat feature is a quick reliable…
The Chat feature is a quick reliable way to get an answer as well as visual aids sent to you for additional reference
21 December 2021
Unprompted review
Quick and vey informative
Quick and vey informative. Greatly appreciate the live chat feature.
14 October 2021
Unprompted review
Reply from ServiceLink Auction
Hi Marcus,
Thank you for reaching out to our team! We are so glad that you enjoyed the live chat feature. Please do not hesitate to reach out to us in the future!
Thanks Zoe
Thanks Zoe! I'm now well informed and well impressed with great customer service
5 October 2021
Unprompted review
Reply from ServiceLink Auction
Hi MP,
Thank you for providing us with feedback on your experience with our team member! We are so glad to hear that Zoe was able to provide you with the information you needed. Please do not hesitate in reaching out to us in the future at 866-539-4173. We are always happy to chat!
Excellent Information Provided
Zoe, the team member was excellent. She provided the needed information for my client to place a bid. The Service was prompt.
30 July 2021
Unprompted review
Reply from ServiceLink Auction
Hi Donna,
It was such a pleasure speaking with you and being able to assist you in preparation to bid! We are so glad that you reached out. Please do not hesitate in reaching out to us if any other questions come up!
Amanda was knowledgeable
Amanda was knowledgeable, patient, and very kind. Great customer service which is sometimes rare nowadays!
29 July 2021
Unprompted review
Reply from ServiceLink Auction
Hi Zenobia,
Thank you for your feedback and for reaching out to us! We strive to provide quality service and we are so glad that we were able to deliver for you! Please do not hesitate in reaching out to us in the future.
Amanda - Very thorough and fast with explanation.
I reached out via chat and Amanda was very quick and thorough when answering my questions and explaining what I needed to know.
10 June 2021
Unprompted review
Reply from ServiceLink Auction
Hi Debbie,
Thank you for your feedback! We are so glad that Amanda was able to provide you with prompt service and was able to answer all of your questions. Please do not hesitate in reaching out to us in the future!
VERY PROMPT,POLITE AND TO THE POINT !
7 May 2021
Unprompted review
Reply from ServiceLink Auction
Hi Raymond!
Thank you for your feedback and for reaching out to us! We look forward to speaking to you in the future.
Used Chat
I reached out with a few questions and used the chat feature. Amanda was my rep who responded... she was very quick, informative, polite and helpful. She was able to answer my questions quickly.
5 May 2021
Unprompted review
Reply from ServiceLink Auction
Hi Leslie,
Thank you so much for providing us with your feedback! We are thrilled that you reached out to us and that Amanda was able to assist you. Please do not hesitate in reaching out to us in the future at 866-539-4173.
Very Responsive and was able to provide…
Very Responsive and was able to provide me all the information I need
22 April 2021
Unprompted review
Reply from ServiceLink Auction
Thank you for your feedback! We strive to provide the service you expect and I am so lad we were able to come through for you. We look forward to talking to you in the future!
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