Big shout out to Ash, the customer service Agent, who dealt with my Problem. Friendly, polite & professional. Service. Not to forget, the brilliant And funny delivery Guys!! Amazing, swift P... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent Company to be part of their customer base. Been with them probably five years now. Had Numerous calls from other companies to swap over. Service Box have been absolutely great regardin... See more
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Service box listen to your complain, I reported my tv had stop working. they asked me to do a simple test on the damage iteam, send a video showing the damage equipment, they were satisfied with m... See more
Company replied
What an amazing service i got when my Tv had an accidental damage.The service Box staff are very lovely, kind, patient with excellent communication skills. I was being updated on avery stage and proc... See more
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Company details
- Appliance Repair Service
- Appliances Customer Service
- Boiler Supplier
- Electronics Repair Shop
- Heating Contractor
- Boiler and Heating Service
About Service Box Group Limited
Written by the company
Service Box is one of the UK’s fastest-growing service plan providers that offers consumers a one-stop solution for when an essential home appliance, gadget, electrical item or boiler breaks down.
We know that when an item stops working it’s incredibly frustrating. For most people, it’s stressful, costly and time consuming.
For an affordable monthly cost, our protection plans mean that we can take care of everything.
Our experienced engineers have a fast turnaround time and when it can't be fixed, we arrange the replacement.
Customer feedback is essential for us, we take it seriously and act upon it. Our customers have helped shape the products we offer.
Why choose Service Box?
• GREAT VALUE FOR MONEY Our cheapest plan allows consumers to cover items for just 11p a day.
• FINANCIAL CLARITY Customers know exactly where they are each month and will never get hit with a big bill for a repair or replacement again.
• FAST REPAIRS These items are important, so we aim to repair them as quickly as possible.
• ANY AGE OF APPLIANCE COVERED We believe consumers should be able to cover any age of appliance, if it’s in good working order. We protect items that are both in warranty and out of warranty.
• NO HIDDEN FEES Our Appliance plans are fully inclusive with no excess, so we won’t charge a penny more than your monthly amount. Our Boiler plans do come with a contribution charge of £60 and repairs have an annual cap of £1,500.
We are committed to excellent customer service
Written by the company
- If there is anything we can do for you, please tell us
- The success of our business is based on the satisfaction of our customers. Our protection plans are designed to make your life easier.
Contact info
Suite 11, Sheridan House, BN3 1DD, Hove, United Kingdom
- 0800 802 1892
- service-box.co.uk
4.7
Excellent
675 reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to set up
18 April 2026
Unprompted review
After my oven failed a replacement was…
After my oven failed a replacement was offer within 3 days and fitting and disposal of old oven within a week what more can i say superb service and prompt attension
17 April 2026
Reply from Service Box Group Limited
Thank you for your kind feedback. We’re pleased to hear that your oven replacement was arranged within three days and that the installation and removal of your old unit were completed within the following week.
Our team is committed to providing prompt, efficient service and minimizing disruption, so it’s great to know this was reflected in your experience. Your comments will be shared with the team.
If you need any further assistance in the future, we’re always happy to help.
Kind regards
The Service Box Team
Very helpful & Efficient.
Very helpful, always explain everything properly and in a polite manner. They have been quick and efficient when I have dealt with them. Customer service is second to none.
15 April 2026
Reply from Service Box Group Limited
Thank you for your thoughtful feedback.
We are pleased to hear that you found our team helpful, courteous, and efficient in your interactions with us. Delivering clear communication and a high standard of customer service is central to our approach, and it is very rewarding to know this has been reflected in your experience.
We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Kind Regards
The Service Box team
Very easy to do
15 April 2026
Unprompted review
Reply from Service Box Group Limited
Thank you so much for your 5-star review! We’re glad to hear that you found the process very easy to do. Providing a smooth and straightforward experience for our customers is always our goal, and your feedback means a lot to our team.
We truly appreciate your support and look forward to serving you again in the future!
Kind Regards
The Service Box Team
Reply from Service Box Group Limited
Thank you for your positive feedback. We’re pleased to hear that you found our service helpful and straightforward. Providing clear, efficient, and reliable support is a priority for us, and it’s rewarding to know we met your expectations. We appreciate your support and look forward to assisting you again in the future.
Kind Regards
The Service Box Team
Excellent Company to be part of their…
Excellent Company to be part of their customer base.
Been with them probably five years now.
Had Numerous calls from other companies to swap over.
Service Box have been absolutely great regarding Customer service and care.
I intend to be a loyal customer simply because of that.
9 April 2026
Reply from Service Box Group Limited
Thank you for your wonderful feedback and for your continued support over the past five years.
We are truly grateful for your loyalty and for choosing to remain with us despite the many alternatives available. It is especially rewarding to know that our customer service and care have met your expectations and contributed positively to your experience.
Please be assured that we remain committed to maintaining the high standards of service you value. We look forward to continuing to support you for many years to come.
Kind regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with the service provided and that you feel the product offers good value for money. Delivering both quality service and worthwhile cover is something we continuously strive for.
We really appreciate your support and taking the time to share your experience.
Kind regards,
The Service Box Team
So far so good good company 
After for about a few I got a phone call from the company Service box and they agreed to repair my products that I’ve been paying for a wait to see whether the products get done and then I will update this with you it’s so far so good and pleased with them phoning me and it was quite quickly and I’m pleased that they’ve accepted me and they’re gonna fix my two products I’ve been trying to get fixed with them so I will update better news once they’ve been done
9 April 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for taking the time to update your review—we really appreciate it.
We’re pleased we were able to speak with you directly and begin resolving this for you. Providing a prompt and fair resolution is very important to us, and we’re glad we could move things forward and arrange repairs for your products.
Your patience throughout the process has been greatly appreciated, and it was a pleasure assisting you personally to get this back on track. We’re confident the repairs will be completed to a high standard, and we look forward to your further update once everything is finalised.
If you need anything further in the meantime, please don’t hesitate to get in touch.
Kind regards,
The Service Box team
Reply from Service Box Group Limited
Thank you for your positive feedback. We’re delighted to hear that you found our service helpful and efficient, as providing a straightforward and reliable experience is very important to us. We also greatly appreciate your recommendation and support.
Kind Regards
The Service Box Team
Brilliant customer service for broken dishwasher
Brilliant customer service. My dishwasher broke down right before the Easter bank holiday weekend. George at Service Box managed to book an engineer to come out the next working day. I can't remember the engineer's name but he was brilliant - called me when he was 30 mins away, turned up on time and had everything fixed within 30 minutes. Even waited around after fixing the machine to run a quick dishwasher cycle and make sure everything was working perfectly.
7 April 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your kind feedback.
We’re delighted to hear that you were pleased with the service you received, especially over the busy Easter bank holiday period. It’s great to know that George was able to arrange a prompt visit and that our engineer provided a timely, thorough, and professional service.
We’ll be sure to pass your comments on to the team—they’ll really appreciate it. Thank you again for taking the time to share your experience.
Kind Regards
The Service Box Team
I didn't go shopping for a new tv
I didn't go shopping for a new tv but I found this sharp model on display ,I thought that it would look good in my large living room .
3 April 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback. We’re glad to hear you found a Sharp TV that you feel will suit your living room so well.
While we don’t sell or display televisions directly, we do work closely with Sharp and manage their manufacturer warranty services. If you ever need any assistance with your Sharp product warranty, please don’t hesitate to get in touch—we’re always happy to help.
Kind regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your positive feedback. We are pleased to hear that you found our service both easy to use and affordable. Your support is greatly appreciated, and we look forward to assisting you again in the future.
I had problem with my washing machine…
I had problem with my washing machine and was helped so well straight away staff are very friendly and helpful can not fault thank you
26 March 2026
Reply from Service Box Group Limited
Thank you for sharing your experience! We’re glad we could assist you promptly with your washing machine issue and that our team was able to provide the support you needed. It’s wonderful to hear that you found our staff friendly and helpful. Your kind words truly mean a lot to us, and we’re always here whenever you need assistance.
Warm regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you so much for your kind words! We’re truly delighted to hear that you found our service outstanding and our team polite. Providing a positive and seamless experience is always our top priority, and your feedback means a lot to us. We look forward to serving you again soon!
Warm regards,
The Service Box Team
Big shout out to Ash
Big shout out to Ash, the customer service Agent, who dealt with my Problem.
Friendly, polite & professional.
Service.
Not to forget, the brilliant
And funny delivery Guys!!
Amazing, swift Professional & funny, what else could you want.
Ten out of ten, to service Box.
Would thoroughly recommend
Mrs Theresa Stimpson
18 March 2026
Reply from Service Box Group Limited
Dear Mrs Stimpson,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear about your positive experience. Ash will be especially pleased to receive your kind words — we’ll be sure to pass on your shoutout. It’s great to know that their friendly and professional approach made a difference.
We’re also thrilled that our delivery team brought both efficiency and a sense of humour to your experience — we agree, it’s a winning combination!
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback.
Thank you again for choosing Service Box — we look forward to serving you again in the future.
Warm regards,
The Service Box Team
I have been with this company since…
I have been with this company since January. But what I didn't know if you wanted to cancel your agreement your told you cant, because your in a 12 month contract. But when asked when did I sign a contract get told you haven't signed a contract. So how the hell can you be in a 12 month contract if you haven't agreed to it . Bloody con im taking it to Trading Standards this isnt the right way to treat a customer
24 March 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback.
We’re sorry to hear about your experience and would like the opportunity to look into this matter further and help resolve your concerns. Unfortunately, we have not been able to locate your details based on the information provided in your review.
To assist you as quickly as possible, please contact our team directly and ask to speak with our Resolutions Department. They will be able to review your account, clarify the terms of your agreement, and work with you toward a suitable resolution.
We appreciate you bringing this to our attention and look forward to resolving this for you.
Been with service box for a few years…
Been with service box for a few years now and the service i receive from them every time is top class as soon as I report a fault with any appliance it is booked straight away and fixed within a few days and the recent issue because its the 3rd time reporting they have straight away told me they will replace the item for the monthly fee I pay I cant ever think about not having this policy
20 March 2026
Reply from Service Box Group Limited
Thank you for your continued loyalty and for sharing such a fantastic review!
We’re delighted to hear that you’ve consistently received top-class service over the years. It’s great to know that our quick response times and straightforward booking process have made things easy whenever you’ve needed support.
We’re especially pleased that we could resolve your recent issue promptly with a replacement — giving you that peace of mind is exactly what we aim for.
Your trust in us means a great deal, and we truly appreciate your kind words. We look forward to continuing to support you for many years to come!
Warm regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your kind words!
We’re delighted to hear that you had an excellent experience with us. Your recommendation really means a lot to our team.
We truly appreciate your support and look forward to helping you again in the future!
Warm regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your feedback!
We’re really pleased to hear that you found it easy to obtain the information you needed about our heat pump protection plan and service. We aim to keep everything clear, simple, and accessible for our customers.
If you ever need any further assistance, our team is always here to help.
Thanks again for your support!
Warm regards,
The Service Box team
Ashley was very helpful and explained…
Ashley was very helpful and explained everything
25 February 2026
Reply from Service Box Group Limited
Thank you for your lovely feedback!
We’re so pleased to hear that Ashley was very helpful and took the time to explain everything clearly. Providing friendly and informative support is something we take great pride in.
We’ll be sure to pass on your kind words to Ashley — they’ll really appreciate it!
Thanks again for your support, and we’re always here if you need us.
Warm Regards,
The Service Box Team.
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