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Rated 5 out of 5 stars

Cheap prices, great hardware, and a great overall experience, been using their services for over 4 years now Had to leave a positive review after contacting customer service and getting a reply bac... See more

Rated 5 out of 5 stars

Server.pro has been the best support ive had in years ive been using them since 2017 and they have always been there to help me with things that other platforms wouldnt, some of them have also rolled... See more

Rated 5 out of 5 stars

Amazing customer service very fast response time and very helpful, no screwing around right to the point i like it. Lots of variety for different games to host servers ive been using server.pro for ye... See more

Rated 5 out of 5 stars

Great customer service, really helpful and understanding. Servers for Project zomboid, Valheim and even the custom minecraft modpacks me and the boys make for ourselves work well (If you know how to... See more

Company details

  1. Gaming service Provider

Information provided by various external sources

We offer the latest game server hosting technology to a world wide audience


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Best support, ever

One of the most incredible support models I've ever experienced from a company. I have to deal with a bad support model *at work*, tickets at my job (also IT-related) take weeks to months to resolve or to even get acknowledged. Here, I get actually instantaneous, minutes-long responses and conversations with their support team. Every response is human and actually helpful. I am astounded. The server hosting is good, intuitive, and customisable. Never had an issue and I am still shocked they are willing to support a $5 a month user like this. Will be looking to stay with them for a long, long time!

30 August 2024
Unprompted review
Rated 1 out of 5 stars

it sucks

you have to Upgrade your server to Do anything

25 August 2024
Unprompted review
Server.pro logo

Reply from Server.pro

Hello Sebastian Schiesewitz,

Thank you for taking your time to leave a review.

At Server.pro we strive to bring you the best experience possible and have recently improved the services we provide in many ways. There have also been changes to the free plan which focused on the duration of usage. This made our "free plans" more of a demo rather than unlimited trial.

This change was necessary to provide the best product possible and stay competitive in the market. If you have any feedback, we'd love to hear from you. You can even join our Discord server to communicate with us more directly. If you have further questions, please email me directly to marvin@server.pro.

Best Wishes,
Server.pro

Rated 1 out of 5 stars

My server was destroyed…

My server was destroyed on august 18, 2024 and all that money and time I spent into it wasted, at least WARN ME YOU EVIL PEOPLE, NOT TELL ME I WASNT AWARE, HOW AM I SUPPOSED TO BE AWARE? ITS LIKE BUYING A BANK ACCOUNT WITH A BIG CHANCE YOUR MONEY WILL DISAPPEAR

Edit: give me a refund for the problems you caused me, you know my server.

18 August 2024
Unprompted review
Server.pro logo

Reply from Server.pro

Hello Eddie Andrukhovich,

Thank you for taking your time to leave a review.

We are sorry to hear that your server got deleted. Unfortunately, once a server is deleted, the files are no longer recoverable.

Our systems automatically delete inactive servers after 30 days, since we cannot indefinitely store all inactive servers.

We send out email reminders 72 hours before a server is scheduled for automatic deletion, so that if customers want to retain their server's data, they have the opportunity to do so by reactivating their server.

Again, we are very sorry that your server got deleted, but we can no longer recover any data. If you have further questions, please email me directly to marvin@server.pro.

Best Wishes,
Server.pro

Rated 2 out of 5 stars

We paid 15$ for the 6gb ram option and…

We paid 15$ for the 6gb ram option and can’t even run good with more than 5 players and very big lag spike, I think the main problem is the cpu but then they force you to buy the gaming option at minimum 20$ to get a better one. for the price and performance there is way better.

18 July 2024
Unprompted review
Server.pro logo

Reply from Server.pro

Hello Nahdu BF,

Thank you for taking your time to leave a review.

We're sorry to hear that your experience has been different with us.

We want everyone to have an excellent experience using our services and therefore we offer a dedicated support team (support@server.pro or https://server.pro/contact) to help with any issues. I would recommend for you to contact them so they can take a look at your server, figure out what may be causing the lag and provide advice!

You can also contact me directly at marvin@server.pro if you're unsure about contact our support team.

Best Wishes,
Server.pro

Rated 1 out of 5 stars

DO NOT USE THIS SERVICE

I have been a supporter of server.pro for 7 years. I have been using paid servers for 4 years. I spent just short of 3000 hours on a world of mine that held a lot of value to me. I made many memories on there with people who are no longer with me. I spent a large amount of money on maintaining this server because it was extremely important to me. Shortly after my server expired, all of my files were permanently deleted with very little notice. Customer support was extremely stubborn and unsympathetic, and did not help me resolve my issue. This service does not care about its customers, and when it comes down to it, they will prioritize their own monetary gain over preserving the quality of their platform. I would rather personally teach people for free how to run a server off their own computer than watch them pay for a service that will discredit their work without a second thought. I will no longer be spending my money on server.pro and I suggest all others do the same.

17 July 2024
Unprompted review
Server.pro logo

Reply from Server.pro

Hello Nicolas Cisneros,

Thank you for taking your time to leave a review.

We are sorry to hear that your server got deleted. Unfortunately, once a server is deleted, the files are no longer recoverable.

Our systems automatically delete inactive servers after a set period of time since we cannot indefinitely store all inactive servers.

Prior to January 1st 2024 this time period was 12 months, however, with our migration to VPS server plans this was reduced to 1 month because each server takes up considerably more space than before. We communicated this via email to all existing customers to inform them of these changes.

Additionaly, we send out email reminders 72 hours before a server is scheduled for automatic deletion, so that if customers want to retain their server's data they have the opportunity to do so by reactivating their server.

Again, we are very sorry that your server got deleted, but we can no longer recover any data. If you have further questions, please email me directly to marvin@server.pro.

Best wishes,
Server.pro

Rated 1 out of 5 stars

Server.pro fails there players base by giving us bad service

No where did it say that free servers where discontinued, i created a minecraft server for me and my cousins to play for our 2 week minecraft phase and after grinding countless hours last night i wake up today to it saying i need to pay to reactivate my server. thus i contacted server.pro support to help me either give me the world seed or world file so i didnt lose my progress, and they basicly told me its discontinued and i have to PAY, PAY FOR WHAT A LAGGY SERVER, ive paid to have a server and they were always laggy so why would i do that, NEVER USING THIS EVER AGAIN 1 STAR horrible server hosting it used to be good when u guys cared about ur players

3 July 2024
Unprompted review
Server.pro logo

Reply from Server.pro

Hello Rolando Castro,

Thank you for taking your time to leave a review.

At Server.pro we strive to bring you the best experience possible and have recently improved the services we provide in many ways. There have also been changes to the free plan which focused on the duration of usage. This made our "free plans" more of a demo rather than unlimited trial.

This change was necessary to provide the best product possible and stay competitive in the market. If you have any feedback, we'd love to hear from you. You can even join our Discord server to communicate with us more directly. If you have further questions, please email me directly to marvin@server.pro.

Best Wishes,
Server.pro

Rated 5 out of 5 stars

Minecraft Server Hosting

Extremely cheap and stable minecraft server hosting while also having amazing support that helped me with everything I asked in less than 5 minutes

4 May 2024
Unprompted review

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