Serremo Reviews 363

Starting off with a negative here as my only knock was it took a considerable amount of time from ordering to receiving with no updates nor tracking info until I emailed them. The positive - once I sent them an email, Mary Rose responded fairly quickly with an update. She also kept in touch with me from that day until the packages arrived at my house. I would mention that her pleasant disposition along with, Mary consistently ensuring the lines of communication are always available was unexpected and welcoming - a lovely lady to deal with! Lastly, the sweaters that I received are exactly what I had hoped for - you just never know when ordering clothing online! Many thanks again to, Mary and looking forward to future purchases.

Well for one the jackets are amazing great material. Heavy good quality. I love it … I had a very small issue and there customer service went above and beyond to make it right Some of the best customer service I’ve ever experienced so thank you again Serremo
But they’re clothing is exactly what you see and described well worth the purchase - Jeramy k

When I first ordered the product, it got lost in transit. Emailed them, they kept me updated the entire way through and answered any questions I had. When I received the jacket, the quality was amazing and identical to what the description and photos looked like on the website. Overall could not recommend more, I will definitely be ordering again

I have never heard of this company before and was kind of skeptical about it, but I placed a small order after seeing an ad for a shirt I really liked. Delivery definitely took longer than you would expect with Amazon or a few other big companies but it arrived none the less and I was first thinking it would probably be some cheap quality weirdly sized shirt and hoodie, but it actually fits perfectly very soft and stretchy it's probably my favorite shirt and I absolutely love the hoodie will definitely be ordering from here in the future.

Exactly what I expected, a perfect jacket - its casual but smart, hence can wear it everywhere.
Being delivered to Australia I had a few questions which were all followed up without delay.
Love the jacket, loved the customer service from Amy.

Great customer service! Extremely responsive and pleasant to deal with. Highly recommended!

My experience with Serremo was outstanding. The jacket is great quality and when I needed to exchange it, the customer service was the best I have ever experienced with any company. You get real people! I don’t write reviews ever. I had to for this company.

They did great! I ordered the wrong size and they promptly made the exchange. The process was very clean and effective.

This company is fantastic. I ordered a sweater for my boyfriend for Christmas. It arrived in a reasonable time with no delays. After he wore it one time, it got a rip on the shoulder. I contacted customer service and they were on it. Valerie got back to me the same day and ended up sending a replacement at no charge. We’ve had no issues with the new sweater.

I ordered a sweater for my guy In December. It was a little sung but very nice quality. My exchange experience was great. Amy took immediate care of my issue and I'm looking forward to my replacement.

Ordered a couple of hoodies for my son for Christmas. Arrived in plenty of time. Fitted according to usual sizing information. ...Bonus he likes them and wears them!
(just got round to writing a review!)

Serremo has proven to be an all around amazing company. Their products are of great quality / fit / and wear. I had one issue after a dozen orders or more and the customer service immediately replied and sent a replacement that was perfect. I would give 10 stars to Serremo and staff

Excellent quality and excellent customer service !!! I will continue to make purchases in the future!!!

The company did an amazing job on the product, shipping and customer service. They always put the customer first which I personally appreciate very much. I will definitely purchase again. Thank you all from a very satisfied customer.

The product was amazing! I originally ordered the wrong size and the company exchanged is quickly. The process was super simple! Will definitely order again!

I have to admit, at first i was like total scam, when’s it going to ship? And then i emailed customer service, they responded quickly, and it came in a couple of days. Quality it good, holds up well in the washer/dryer. Bought a hoodie and a turtleneck thingy that looks like the hoodie. Overall I was really pleased with customer service and quality of the product. Will order again if they start to advertise to me with stuff that doesn’t look like you have to be in assassins creed to wear it. In other words, worth the experiment. By their customer service I would assume easy and responsive returns so risk here is low.

Amazing Product and customer service! The size I got was too small and when I asked to return to get a bigger size they were so responsive and as soon as I showed them the tracking of the jacket I sent back ....they already had the new one sent out too me! Also even checked in on how it fit when I received the new one!

I ordered 2 sweaters for Christmas and was concerned about delivery on time. Valerie Fisher from customer service was very helpful to ensure it arrived and it did. She then followed up to be sure we were happy.

Great customer service and affordable clothing.

Great quality and very sharp casual jacket. I initially purchased a jacket and a day after my purchase, one of the items that was out of stock was back in stock. I reached out to customer service and they worked very fast to help me change my order quickly to the jacket that was in stock. This is a great company, quality clothing and outstanding and efficient customer service. Very happy with the product and service!