Sergio Davis Uk Reviews 81

TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

Purchased magnetic bracelet. Advertisement is amazing, very convincing.Even gives discount for mutiple buy so you thought you are saving a lot. When I received the item it is very poor quality. As lig... See more

Rated 1 out of 5 stars

Ordered the oh so popular drill. Tracked it all the way up until the day it was supposed to be delivered then POOF!!! NOTHING! No product and the tracking number does not exist anymore and no response... See more

Rated 4 out of 5 stars

I purchased a mini electric drill first time used it broke . Contacted customer service told to return to an address in France returned in May 2022 having heard nothing contacted them again with my or... See more

Rated 5 out of 5 stars

Purchased bouncing ball game. Quite pricey but anything to avoid the big A coy. Gonna say, was abit concerned as I couldn't find any reviews anywhere other than Facebook. Also, this coy uses a hard se... See more

Company replied

Company details

  1. Toy Store

Written by the company

We are selling toys for family and children, for Christmas and parties. We love to know that our customers gets fun with our items.


Contact info

3.5

Average

TrustScore 3.5 out of 5

81 reviews

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Rated 1 out of 5 stars

Poor product

Really didn't want to put any stars . I purchased 3 games for grandchildren 2 were not too bad but poorly presented .
It was the popping game that was a huge disappointment. Not boxed ,it was in a very flimsy see through cellophane bag. Very poor quality. Sergio Davis would not accept as a return because ' I explained it was poor quality '. We couldn't return it just because we didn't like it. Its in the bin.
This was your reply to me.
Hello Margaret,
You can return it only if it's broken, not just because you don't like it unfortunately our policies are really strict about that.
If you really need to return it here is the address but we can't cover the shipping price.
Once received we will refund you.

4 December 2021
Unprompted review
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Reply from Sergio Davis Uk

I told you to resend it back to us for a refund but you did NOT accept... Why are you telling that?
I see you edited your comment, and yes, I tell you that despite the fact that we don't do that usually, I offer you to resend us the product for a refund... What more can I do?

Rated 5 out of 5 stars

Sergio Davis - Surprised - Great job

Never heard of them before and to be honest not sure what i expected when ordering the bounce Connect 4 game. Don’t really post reviews, but got to say I had great experience from payment/deliver full tracking of where it was and great price in my opinion. Top job and love it, despite me keep losing to the missus!!! Thanks Marc

4 December 2021
Unprompted review
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Reply from Sergio Davis Uk

We really appreciate your review Marc, thanks a lot for your trust.

Rated 5 out of 5 stars

Roaring success

Got this for my grandson who's mad on dinosaurs but he doesn't get a look in as my husband and son play with it more. Was very pleased with it and with the speed it was delivered

3 December 2021
Unprompted review
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Reply from Sergio Davis Uk

I'm really pleased that you had a great experience with us, thank you for your comment Christopher.

Rated 5 out of 5 stars

Ordered for christmas

Ordered for christmas for grandchildren. Arrived in good order. very pleased - hope they enjoy the game.

2 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you Lynne

Rated 4 out of 5 stars

I waited quite a while to get ny order

I waited quite a while to get ny order, i was beginning to think 🤔 it wasn't a real company, to the point i thought it was a scam, I'm delighted to say i was completely wrong about this, and we are delighted with the game.
Many thanks

2 December 2021
Unprompted review
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Reply from Sergio Davis Uk

So sorry for the delay and thank you very much for your review :)

Rated 5 out of 5 stars

Well done Sergio Davis support team

Well done Sergio Davis support team. I ordered a game through Sergio Davis UK. Unfortunately, due to a senior moment, I mistakenly ordered 2! I sent an email straight away to their support address. Within the hour I received both a response and an immediate refund of the overpayment. Definitely 5 star customer support!

1 December 2021
Unprompted review
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Reply from Sergio Davis Uk

Oh thank you very much Philippa :)

Rated 5 out of 5 stars

Quick to deliver

Arrived in good time. Well packaged.
It’s a Christmas gift so can not comment on the game yet.

1 December 2021
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Reply from Sergio Davis Uk

Thank you you and I wish you a nice Christmas

Rated 4 out of 5 stars

Can’t pull the ramp up to set game up

Initially cud not pull ramp up. However was instructed by support that it was normal and to give it a really strong yank. Got someone else to do it and it’s fine now.

22 November 2021
Unprompted review
Sergio Davis Uk logo

Reply from Sergio Davis Uk

Maddy I'm sorry but I don't understand, if you have any kind of issue with your game, simply let us know on support and we will send you a new package.
[edit] thank you to have edited you review Maddy

Rated 5 out of 5 stars

Pleasing outcome.

I was really pleased with my goods and the delivery. After having some problems with other companies re deliveries this was not the case on this occasion. I wrote to them to ask where my delivery was and they replied straight away promising it in a few days. They backed that up their promise. On writing this review they deserve my custom again should I need to order a product.

21 November 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you Michael, this mean so much for us to receive kind of review.

Rated 5 out of 5 stars

Fantastic service and communication and…

Fantastic service and communication and product ,original item arrived damaged in transit when i informed Sergio Davis uk of this a replacement was sent out immediately, cannot fault them a pleasure to do business with ,i will be back .

19 November 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you very much Nigel.

Rated 5 out of 5 stars

Spot on service

Very quick delivery, well packaged to avoid any damage and kept informed about delivery slot.
Game is for Christmas so haven’t played it yet but looking forward to the grandchildren having fun with it.

17 November 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you very much Diane for your message, we really appreciate :) Have a lovely Christmas.

Rated 5 out of 5 stars

Initially when I received my order it…

Initially when I received my order it was damaged, a little disappointed but sent these guys a message to say what had happened and without any hesitation they sent a replacement!! Really super speedy response and game is AWESOME!!!!!

12 November 2021
Unprompted review
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Reply from Sergio Davis Uk

Thank you Clara :)

Rated 5 out of 5 stars

Bought this for a Christmas present for…

Bought this for a Christmas present for our granddaughters can't wait to give it to them very quick delivery lovely would buy from this company again

11 November 2021
Unprompted review
Sergio Davis Uk logo

Reply from Sergio Davis Uk

Thank you very much for your message Cheryl, we really appreciate it.

Rated 5 out of 5 stars

Surprised as service and Quality of product Great

Purchased bouncing ball game. Quite pricey but anything to avoid the big A coy. Gonna say, was abit concerned as I couldn't find any reviews anywhere other than Facebook. Also, this coy uses a hard sell method, ie you buy one then immediately the siite offers discount on the next item blah blah. BUT... Good communication, order placed, processed, dispatchef etc. Product arrived well under the stated arrival time. It's sturdy, comes with easy to follow instructions and is a hoot to use. Looking forward to beating the kids with this over xmas. Satisfied customer.

26 October 2021
Unprompted review
Sergio Davis Uk logo

Reply from Sergio Davis Uk

Thank you Billie for your review, we do our best to satisfy all our customers, and I'm happy you are.

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