Serentia Shop Reviews 

347
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 211 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff who quickly resolve issues like incorrect shade choices by offering free replacements. Consumers also love the lightweight formula that provides a smooth, flawless finish and leaves skin feeling wonderfully soft and hydrated. However, some people mentioned that matching the correct color was rather difficult because the available shades often appeared much lighter than expected. A few other people also felt that delivery times could be delayed or that packages occasionally arrived damaged. Some reviewers were not happy with a lack of communication or delayed responses from support when facing these problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reactions are sharply divided. While many... See more

Quality

Users describe ambiguous interactions with quality, noting both positive and negative experiences. On one... See more

Customer service

Customers consistently report positive experiences with customer service, praising the team for being... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that products like the light elixir... See more

Response time

Consumers find response times to be satisfying and efficient. Many reviewers report receiving immediate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found it lovely to apply and it definitely does not irritate my skin. I've not once had any flare ups on my skin since using it. The only reason it's not getting a 5 star is because it doesn't sta... See more

Rated 4 out of 5 stars

I ordered the ivory colour in error because I didn’t know then there were other shades of the cream😎 , however, I have tried and it smells really nice 👌. I since contacted the the company and asked... See more

Rated 4 out of 5 stars

This is a great product. Most foundations have mica, talc or both in the ingredients which my dermatologist told me clogs pores and to steer clear of them. Goes on smooth and doesn’t make my skin oily... See more

Rated 4 out of 5 stars

It takes several weeks to get delivery as the product is coming from so far away but it is worth it! I love this product because it is such excellent coverage and I blend it with my tinted moisturize... See more


3.9

Great

TrustScore 4 out of 5

347 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(347)

191 reviews in the last 12 months

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Rated 5 out of 5 stars

Great foundation for mature skin

I was sceptical about this make up as it was an an advert on social media but I thought I would give it a try. I have mature skin and I couldn’t believe how amazing the foundation looks, I definitely look younger as it covers what you want it to cover but doesn’t cake onto your face. I’ll definitely buy again!

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Another skin product scam

Another skin product scam. Doesn’t do anything to my skin. I have age spots all over my face. And my skin looks exactly the same before and after application of this product. The show video when it covers some lipstick and markers lines. It’s an AI video, not the true life. But I can blame only myself for believing in this crap.
I am just wondering from where and from whom all the positive reviews are coming 🤔

19 August 2025
Unprompted review
Serentia Shop logo

Reply from Serentia Shop

Hi Maria,

I’m really sorry to hear that you’re feeling disappointed with your experience — that’s definitely not the outcome we hope for. It’s completely understandable to feel let down when a product doesn’t live up to expectations, especially when you were hoping for real results. We truly appreciate you sharing your honest feedback.

If you’re open to it, we’d really like to make things right. Please feel free to reach out to us at help@serentia-shop.com
with your order details so we can take a closer look and see what we can do for you.

Thanks again for your review — it’s feedback like yours that helps us grow and do better.

Rated 5 out of 5 stars

Awesome

Awesome , i purchased the 2 for price of 1 so great price to try out and even when one colour didnt suit they were very propt and happy to exchange this for me. My skin is acne prone and i have lupus so also very sensative but ive had no problems with this at all. Ill buy more

17 August 2025
Unprompted review
Rated 5 out of 5 stars

ONLY HONESTY!

So I purchased this product, I got hesitant and tried to cancel it. BUT it was too late! Im so glad I received it, I've tried so many different foundations. Im 40 now, so skin is different. I do prep my skin before make up with snail mucin, moisturizer and eucerin face sunscreen. When I put this foundation on, "warm honey", it matched me perfectly! I'm a medium to light skinned Latina and this was perfect, smooth, NOT CAKEY at all. They sent me only 1 when it was, but one get one free. No haggling, I emailed them, and its on its way! Customer service had been top notch. Today I came home after work, and put some on, just because I really like how it looks, Very natural! I give it a 10+
Thank u! I would definitely buy again!

16 August 2025
Unprompted review
Rated 4 out of 5 stars

MISS

Overall, it’s a good products. It is. National look and people told me my face look glowing and I really love it and I will be ordering again and again also I had a two of them so I give it to one of my niece and she loved it. She said she was going to order her herself.

23 July 2025
Unprompted review
Rated 4 out of 5 stars

Great Customer Service

I am a new customer and they have treated me really well in terms of helping me with any issues I had after purchasing, I will definitely recommend this to others, but make sure you find your true colour before purchasing.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Awesome product

This is a wonderful product it’s light weight, not greasy but it looks like flawless skin when I wear it. I have tried three colours and found my colour was one colour darker then my normal shade. It’s a beautiful cream and my skin looks so healthy with it on. I will continue to order it.

17 August 2025
Unprompted review
Rated 4 out of 5 stars

This product did not suit my complexion…

This product did not suit my complexion and unfortunately they don't do anything for yellow tone skin. However the customer service has been prompt and helpful and they have said I will get a full refund.
Hopefully the money returns back in my account quickly.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn’t even give this one star !!

Wouldn’t even give this one star !!! However I couldn’t leave a review without pressing at least 1 star !!! It’s crap don’t waste your money like I did !!! Poor quality doesn’t cover like the advert stated doesn’t just to skin tone

15 August 2025
Unprompted review
Serentia Shop logo

Reply from Serentia Shop

Hi Elizabeth,

I’m so sorry to hear that the product didn’t meet your expectations. We always want our customers to feel happy with their purchase, and I completely understand how disappointing this must have been for you.

If you’d be open to it, please reach out to us at help@serentia-shop.com with your order details. We’d really like the chance to look into this and find the best way to make it right for you.

Thank you for sharing your feedback — it truly helps us improve.

Rated 5 out of 5 stars

Excellent customer service

It was the first time I've ordered from Serentia and since I wasn't sure, I ordered two different types but within the range suggested. Got my order and it was hassle-free, only to find out the other type didn't suit my complexion well. I emailed them to ask if there's a way I could return or resolve the issue. Customer service was very prompt responding and immediately and proactively resolved the issue. I was impressed by this and thank you to Kim who took care of my issue and proceeded to send me a replacement. I love the product as it does what it says in the ads. But the best thing is their customer service. Really good!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Glowing skin!

Since using Serentia for the last few weeks, I can’t tell you how many folks have told me I look well and am ‘glowing’. Coming up to my 61st birthday, I’ll take that! I no longer feel invisible anymore and that’s down to your fantastic product!

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Paid and never recieved product! Beware!

Absolutely horrible company and experience! I paid for the buy one get one free makeup product and recieved nothing! Customer service refuses to provide a refund, emails once, then I never heard from them ever again! They took my money and didnt provide a product! If they respond to this review, its just for show. They won't actually do anything about the issue. The company just wants to appear to be legitimate so more people purchase products! BEWARE, DO NOT PURCHASE FROM THEM!

21 June 2025
Unprompted review
Serentia Shop logo

Reply from Serentia Shop

Hi Amanda,

I’m really sorry to hear about what happened with your order — I completely understand how frustrating and disappointing this must have been for you. This isn’t the kind of experience we want anyone to have, and I want to make sure we get this sorted out properly for you.

If you could please email us at help@serentia-shop.com with your order details, I’ll make sure your case is prioritized so we can quickly find the best resolution. You trusted us with your purchase, and you absolutely deserve to either receive your product or have this made right.

Thank you for letting us know, and I hope we can regain your trust.

Rated 5 out of 5 stars

Excellent customer service and product

When I first ordered the foundation I realised the colour did not suit my skin tone. I had concerned because I opened it they wouldn't let me return it or exchange it. However, they were quite happy to send me out the colour that did suit my skin colour and that I could give away the one I had to a friend. The second order came and it was perfect ! I love the way it feels on my skin and it blends in nicely with my skin tone. I have tried many many foundations over the years and this one is the best so far!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Change your appearances

I've ordered 2 different shade of BB cream for me and my daughter and oh my God, I'm really pleased to have them. I use it now on daily basis. My skin looks vibrant, fresh and hydrated. I'm getting so many positive comments from my colleagues. Thank you I love this product.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful foundation

I love the formula of this product. It’s so light and covers so nicely. It’s your skin but better. I found the perfect match with the help of customer service. They went out of their way to make sure I was satisffied!

13 August 2025
Unprompted review

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