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See what reviewers are saying

Rated 1 out of 5 stars

Operated by a petulant child that wouldn't take ownership of their own things. Actively attempted to damage our business in retaliation, up to and including making up falsehoods on a "review". Do not... See more

Rated 5 out of 5 stars

Honestly, best service ever. One click addons. Thirty second support. Nice staff. Really easy hosting. Simple, cheap, and easy. Free web hosting. Team Speak Servers. Gmod Servers, Minecraft servers,... See more

Rated 1 out of 5 stars

I have never been with a server host this bad before. The customer service is absolutely horrendously slow, and full of lies. I asked for a refund, and they said they can’t give it after this l... See more

Rated 1 out of 5 stars

This is a real customer review, I have recently purchased a garry's mod server from serenity 10 slots and 8gb of ram to the total price if 8.66$ when I purchased the server within the first hour of it... See more

Company details

  1. Gaming service Provider

Information provided by various external sources

We host a selection of popular gameservers to at very affordable price, all without going down on support or service quality. Not only that we also host Teamspeak, web hosting and dedicated servers in select areas.


Contact info

1.9

Poor

TrustScore 2 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best and cheapest hosting!

I ordered server couple days ago and I have just recommendations.
Forum knowladgebase is absolutely all what you need even for complicated gameservers like Garry's Mod. Cheap and perfect!

5 October 2014
Unprompted review
SerenityServers logo

Reply from SerenityServers

Hello Matteo,

I am happy to hear that my hours spend on guides and tutorials is not wasted! I hope everything is going great with your server, and everything is as expected :)

Best regards
Mikkel
SerenityServers

Rated 5 out of 5 stars

Hosting Cranked up to 11!!!

True Rating: 11/10

Seriously, the best service and support I could hope for. The fastest, most powerful servers at an easily affordable price. My StarMade server features some ships 2,000+ meters long in large scale battles with no lag. With the help of SerentiyServers, I set up a community website for my server within a day. Simply amazing! If the quality of their services don't get you hooked, then their Support Team will.

They live up to their 24/7 hour support, but what they don't tell you is that they have the friendliest as well as the most proficient Support Team in internet history. Never have I had a problem with my server or website that wasn't solved within the hour... and they have never failed to make me smile after their work is done.

SerenityServers stands as a god amongst Server Host Providers.

Long live SerenityServers!

4 October 2014
Unprompted review
SerenityServers logo

Reply from SerenityServers

Hello Ryan,

Glad you are enjoying your Starmade server and forum!

You were our very first Starmade customer, and we appreciate it greatly!

We hope to host your server for years to come, enjoy!

Best regards
Mikkel
SerenityServers

PS. Thank you for reminding us when there's a hotfix :)

Rated 5 out of 5 stars

Cheap, easy, fast.

I've been with SerenityServers for almost four years now. They have no setup fee, and their web hotels are extremely cheap, considering you get 24/7 support and they always are friendly and helpful.

Have only had a few issues, but it gets fixed almost immediately every time.

27 September 2014
Unprompted review
SerenityServers logo

Reply from SerenityServers

Hello Marcus,

Thank you for your review, glad you are enjoying our service!

Best regards
Mikkel
SerenityServers

Rated 5 out of 5 stars

Best Server Support

Serenityservers is the best server hosting i came upon since 2013. Its cheap fast support team and very friendly staff. Also it was easy to setup the server fast and simple i rate this 10/10.

27 September 2014
Unprompted review
SerenityServers logo

Reply from SerenityServers

Hello Dylan,

You were one of our first customers, we really appreciate your loyalty and support!

Thank you very much for your review!

Best regards
Mikkel
SerenityServers

Rated 5 out of 5 stars

Almost perfect (Edited read all the way at the bottom )

This hosting company has a fast support respond time and they also has a very good hosting side the ping is usually low and i would say the up-time is about 98% with this support. What i don't like about them is only that there tc-admin has a slow respond time sometimes and also that they are a ddos target but they seem to handle the ddos attacks every well.

I would rate them 9 out of 10

Danish version:

Denne hosting selskab har en hurtig support reagere tid, og de har også en meget god hosting side ping er normalt lav, og jeg vil sige op-tiden er omkring 98% med denne support.
Hvad jeg ikke kan lide ved dem er blot, at ders TC-admin har en langsom reagere tid til tider, og også, at de er et DDoS mål, men de ladere til at håndtere de DDoS-angreb godt.

Jeg vil bedømme dem 9 ud af 10


Edit:

Okay yesterday we moved my server to a new location and that was a pain in the ass since something went wrong under the move but we got it fixed together after multiple hours and they really seemed to care about there customers i am so happy to be a part of this hosting services as a customer and i could really recommend this company to everyone and if you need help with anything they will happily help you no matter how bad it seems and also if i should ever work for ANY hosting company then it is more the deficiently here. Thanks for reading and have a good one SerenityServers and i would also specially thanks Mikkel for making this awesome company and also for all the support he have given me.

I would rate them 11/10

7 September 2014
Unprompted review
SerenityServers logo

Reply from SerenityServers

Hello Benjamin,

We are sorry to hear that we did not live up to your full expectations, and we do not deny that our control panel have had problems lately with both uptime and stability. We have sent TcAdmin multiple logs, but they refuse to look into the problem, so we will be looking for alternatives to replace TcAdmin, but there are not many out there.

However for the time being, we will try and optimize our current installation, by moving the panel interface to a new, more powerful server.

Regarding the DDoS protection, we have been upgrading our firewalls over the last few months, and will keep on doing our best to improve it even further.

I am sorry that our minor mistakes was enough to take away a whole star, but many rights don't correct our wrongs. Hopefully we did not scared you from our service, as we would love to be the only host you have in mind when you think about hosting your next game server.

Thank you for your review, it will be taken into consideration next time we have a team meeting.

Best regards
Mikkel
SerenityServers

Rated 5 out of 5 stars

Best Support & super cheap!

I bought a Server from Serenityservers expecting it to have the most basic support, However after i got a problem i contacted the support and they instantly responded, They have fixed every single issue i have had over the last month and have been very friendly

As for the server itself, i have experienced no issues with lag (i had 10 ping on the UK hosting), if you are interested in getting a server you may be-able to contact support and ask them to put up a test server for you!, haven't had any issues with my server getting ddosed so i can't mention anything about the ddos protection but from the experience i have already had with Serenity Servers i can say it is most likely good :).

The support are just.. amazing i don't have much words for them!, they can deal with extremely advanced questions and can resolve Extremely advanced issues when they are online :)

I have to say the livechat is always online whenever i visit the website even late at night for me! (im in gmt+1 / uk). The support have made any issue i have got super easy for me to understand since i haven't owned many Garrysmod servers before!, They even made videos to explain certain issues when they were highly demanded questions!

I am going to come back and use Serenityservers in the future they have by far the best hosting & support i have ever experienced (and they are cheaper then most hosts!)

-liam1uk

18 August 2014
Unprompted review
SerenityServers logo

Reply from SerenityServers

Hello Liam,

Thank you very much for the kind words, we truly appreciate your review!

Best regards
Mikkel
SerenityServers

Rated 5 out of 5 stars

Even my dog could code with the supreme support serenity servers offers!

Low ping, quick setup times, amazing ticket response speeds ; this server has it all. Today I was amazed. I filed a help ticket (more of a plee for help) and sat back expecting a response to come in a few hours. Soon after my friend screamed at me that someone was on our password locked server, so I quickly joined to investigate. I was shocked to see an actual member of staff (more like the owner of the staff...) actually on my server. I was primed to see a lousy email explaining how to fix my problem, but he really helped me out. Never have I seen dedication such as this (I still feel bad for wasting his time when he could of been doing better things). 5/5 this server host actually cares about you!

22 July 2014
Unprompted review
SerenityServers logo

Reply from SerenityServers

Hey Ethan,

First I want to thank you for the kind words, and thank you for making us aware of the ticket creation problem. We have contacted WHMCS with logs to help out others in need with the same problem.

To be honest as a support member theres only so much text and messages can tell you, so sometimes going on a server tells a lot more about how its running, whats causing it to error etc, btw I really hope you fixed your bad Hagrid :D

I hope its all fixed, otherwise we are here to help!

Best regards
Mikkel
SerenityServers

Rated 5 out of 5 stars

Great service with amazing support!

A lot of game server hosts tend to be slow with their replies and the performance can be disappointing, but that's not the case with Serenity Servers. I own a Garry's Mod server and all my issues were resolved nearly immediately and the support team is just amazing going out of their way helping me install custom content and listening to customer suggestions and fulfilling them. The server's performance has been great and my stress test proved it to be strong and reliable. Plus you get all that for an amazingly low price! I would recommend Serenity Servers to anyone interested in having their own game server.

27 June 2014
Unprompted review
Rated 5 out of 5 stars

One of the best...more like the best!!

I have been with these guys for about 3 and a half months now and i will never regret going on that website and buying my server! Every second of being a customer with this company is a joy. I am so glad I came to the right company!

27 May 2014
Unprompted review
SerenityServers logo

Reply from SerenityServers

Hello Tiger,

Thank you for the kind words, we are happy to see your server is growing gaining more and more players each day!

Best regards
Mikkel
SerenityServers

Rated 5 out of 5 stars

BEST HOST EVER

This is the best priced, non-laggy, most-helpful server host I have ever used, and I have used quite a few. This host has the most friendly and helpful staff, who are always willing to help you in your time of need :D Would rate 7/5 if I could but only goes up to five D: Would definitely recommend this to amateurs and pros, there is even step-by-step youtube tutorials for all the servers and all you need to know on code.
110% BRILLIANCE!!!

- Will

14 December 2013
Unprompted review
SerenityServers logo

Reply from SerenityServers

Thank you William, we are glad you are enjoying your server!

We are always here to help :)

Mikkel
CEO
ScyllaServ.com

Rated 5 out of 5 stars

Easy to use and i try to crash i but it doesn't works!

Hi, i have get a test server, i make much tnt with Macro and WorldEdit.
I try to crash the server but it was really powered.
I was really scared about this :)
Its a sick host, no lagg!, no crash.

But i don't have access to upgrade to 1.7.2 Vanilla in TCAdmin, i hope it will be fixed! :)

31 October 2013
Unprompted review
SerenityServers logo

Reply from SerenityServers

Sorry, i noticed it was missing yesterday. Last night i added 4 new mods, plus Vanilla 1.7.2 :)

- Thank you very much for the review!

Mikkel
CEO
ScyllaServ.com

Show reviews in all languages. (163 reviews)

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