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Serena & LilyReviews 

236
•
TrustScore 4.5 out of 5

4.6

Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of products, noting that items are well-made, beautifully designed, and built to last, often exceeding expectations upon arrival. Many appreciate the timeless style and unique offerings, finding that the furniture and decor enhance their homes with effortless sophistication. Reviewers also highlight the exceptional customer service, with staff being described as helpful, kind, and dedicated to ensuring customer satisfaction. Orders typically arrive as scheduled and are well-packaged to protect the products, making the online ordering process smooth and easy. However, some customers also noted issues with product durability, particularly with bedding degrading quickly, and occasional problems with incorrect parts or strong chemical smells upon delivery.

What people talk about most

Product

Reviewers mention positive feedback about product quality, style, and design, with many expressing... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently impressed by the superior quality,... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent,... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of Serena and Lily’s percale sheets is still unmatched. Even though the patterns have lost some of their original charm since the company changed hands about a decade ago and Serena Dugan... See more

Rated 5 out of 5 stars

I started with Serena & Lily during covid 2020-2021. They were one of the few store who could fill in my order for new furnishings after we sold our Hermosa Beach residence and moved to Valencia CA. A... See more

Rated 5 out of 5 stars

So far I have been pleased with products and delivery I am going for modern traditional with beachy vibes as I live in a Canadian beachside community on Vancouver island . It’s a bit like a Canadian... See more

Rated 5 out of 5 stars

I'm a big fan of Serena & Lily - and have purchased many sheets and table cloths, as well as lamps and mirrors from the company. Very high quality, great to deal with - and am consistently happy with... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Living Room Furniture Store

Information provided by various external sources

An inspired home collection. Luxury bedding, furniture, décor, nursery and more.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

236 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.6

All reviews

(236)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Serena and Lily represent excellent…

Serena and Lily represent excellent quality of inventory and their customer service is undeniably the best. I have loved all of the products I’ve purchased from this company and also so impressed by their customer service. I will always be a return customer.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Fresh. Clean. Simple.

Fresh, clean and simple. Solid value for furniture, wallpaper, decor...have bought it all and have pretty much always been completely satisfied. Go for it!

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing and frustrating - not good quality

Ordered Castine Duvet and sheet set for a guest bed. The items came with such a strong chemical smell that it had to be laundered. After laundering exactly as instructed the items are so wrinkled and steaming and ironing did not remove many of the wrinkles. No way can this be used on a guest bed. Very disappointing based upon the price point.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Quality

Shopping with Serena & Lily has always been a top notch experience for me. Quality in both the brand and customer service.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service and delivery!

I am so pleased to have discovered this wonderful interior design and furniture business through their tasteful, elegant and beautiful Serena & Lily magazine a few years ago. The selection is wonderful and it's a breeze to order on line. Delivery is first rate, too!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Serena and Lilly!!!!

I absolutely LOVE Serena and Lilly!!!!! Love their style-
makes me HAPPY!!!!!!! I am very blessed and have 3 homes and am incorporating Serena and Lilly in all of them!!!! And SO HAPPY WHEN A STORE BY MY NAPLES,FLORIDA PLACE OPENED THIS YEAR!!!
I almost applied for a job there.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

I have been ordering from this company about 20 years now. Every single shipment has been on time and no issues. I highly recommend and now my friends are just as happy after my recommendations.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful designs !!!…

Serena & Lily have the most beautiful house hold items !! Always great customer service too . Their items are very unique and exclusive!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Love your style:-)...I am re-decorating…

Love your style:-)...I am re-decorating our primary bath and wanted soft and lovely. The Biscayne Chandelier made out of coco shell slivers was the perfect fit for the space and exactly what I wanted (and it was 40% off!). Plus I ordered the Priano wallpaper to go with our freshly painted seafoam blue cabinetry! Can't wait and thanks for the Labor Day sale!!!

27 August 2025
Unprompted review

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