I did not want to review until after they were installed and up and running. Both systems seem to be very quiet, and appear up be good at both heating and cooling, very quiet operation both inside... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Coming out of a horrible experience with Costway 27k 3 zones mini split, decided to order a Senville unit, got impressed as soon as unit was received, very well packaged! 3 zones 9k indoor units worki... See more
Company replied
We had a little difficulty with the outside AC unit and were unable to get the problem resolved at first. However, I have to say the tech support (Sam) was amazing! He worked with us, sent another uni... See more
Company replied
Thanks to Tech Support for all you did! Appreciate that you were there to help during the testing and trouble shooting phase as well as keeping me informed regarding the status of the replacement con... See more
Company replied
Company details
- Air Conditioning Store
- also in
- Air Conditioning System Supplier
- Appliance Store
- Heating Equipment Supplier
- Home Improvement Store
Written by the company
Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Senville
Written by the company
- We're commited to homeowners and businesses!
- We're dedicated to delivering high-quality cooling and heating products to homeowners and businesses. As a direct-to-consumer company, Senville allows homeowners and businesses to buy directly from the manufacturer.
Fast and Free Shipping
Free delivery across the United States
There are no shipping costs and products are delivered in 1 to 10 days.
Contact info
1751 River Run Suite 200, 76107, Fort Worth, United States
- 1-800-242-4935
- customer-care@senville.com
- senville.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Senville
Thank you, Bill. We are glad everything went great for you, and we appreciate you taking the time to let us know.
Thank you,
Customer Care Team
Quality tech support/troubleshooting
Hello, I want to say how satisfied I have been with the tech support and technicians. I had an issue after the inverter unit upstairs not restarting after a power outage hit my area I called and talked to Sam, he told me it was most likely a cap that was the problem and sent me a PCB and got the new part to me quickly. It was the problem and got me back to good. I tell people I talk to about my experiences I have had with your company and will continue to do so because of employees like Sam.
Solid Sam ( it just became his new tag)
R.Messe
Long Island NY
1 October 2026
Unprompted review
Reply from Senville
Thank you, Ron. We are glad Sam was able to quickly pinpoint the problem after the power outage, and that the replacement PCB got your upstairs inverter unit running again. "Solid Sam" is a great tag, and we appreciate you telling others about your experience.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com if you need anything further.
Thank you,
Customer Care Team
REASONABLE PRICE AND QUICK DELIVERY
2 September 2026
Reply from Senville
Thank you, Donald. We are glad you found our pricing reasonable and that your order arrived quickly. We appreciate you taking the time to leave a review.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Khalil, for taking the time to update your review. We are sorry for the difficulty you had with your order earlier, and we are glad to hear you now feel it was great doing business with us.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
I love your product this is my second…
I love your product this is my second mini split. I should have rated this a 5 and if I have the ability to change later would be happy to do so. I paid for a stand and did not receive it holding up my install. I emailed your customer service team, and they said they would get one out asap. So that is great customer service. Happy with everything if my stand shows up reasonably quick happy to change to a 5 star rating. Again the product is great.
21 September 2026
Reply from Senville
Thank you, Richard, and thank you for choosing Senville for your second mini split. We are sorry the stand you paid for has not arrived and is holding up your installation, and we are glad our customer service team responded quickly. We hope the stand reaches you soon so you can finish your install.
If you need an update on your order, please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com.
Thank you,
Customer Care Team
Senville team did a great job
Tom and the Senville team did a great job making sure we got the right replacement equipment to accommodate our new tenants. Highly recommend their products, customer service and expertise to other real estate professionals.
16 September 2026
Unprompted review
Reply from Senville
Thank you, Mike. We are glad Tom and the team made sure you got the right replacement equipment for your new tenants, and we appreciate you recommending our products, customer service and expertise to other real estate professionals.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Tom was very helpful in getting me the…
Tom was very helpful in getting me the parts I needed to get my new unit going.
18 September 2026
Reply from Senville
Thank you, Ryan. We are glad Tom was able to get you the parts you needed so your new unit could get going. It is great to hear his help made the difference.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
All the Senville team was amazing
All the Senville team was amazing. Very tentative to my issues. My local HVAC companies did want to perform any service to the unit, the Senville team supported me through out the process to get the job done and get the unit running...especially Sam.
Thank you guys for your hard work.
16 September 2026
Reply from Senville
Thank you, Bill. We are sorry your local HVAC companies were not willing to service the unit, and we are glad our team, and Sam in particular, could support you through the whole process until your unit was up and running. Your kind words mean a lot to us.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
I sent an email to the customer service…
I sent an email to the customer service team. It took a few emails, but we sorted it out. I receive parts today via CPC (warranty parts). Hopefully, I can get the LETO heat pump working properly & it cuts out once the room reaches the set temperature.
18 September 2026
Reply from Senville
Thank you, Sharon. We are glad the email exchange got things sorted out, and that your warranty parts have arrived. We appreciate your patience while it took a few emails to get there.
We hope your LETO heat pump is working just the way you want once the parts are installed. If it is not, please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, and our team will be happy to help.
Thank you,
Customer Care Team
My 3rd unit.
Good, quality product. I hope it’s American made, but I’m not sure. My most recent purchase was my third one and I’m planning on getting one more. Using Seville mini splits has greatly reduced my power bill and provides maximum comfort.Easy install. Works as advertised.
18 September 2026
Reply from Senville
Thank you, Robert. Three units and a fourth on the way is the best compliment we could ask for, and we are glad your Senville mini splits have lowered your power bill, kept you comfortable and were easy to install.
If you have any questions about your next unit, including where our products are made, we are happy to help. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
They did an exalent job with the order
They did an exalent job with the order. I needed a longer set of lines than were in stock when I first tried to order. They let me know the extra length would likely be in stock the next week, and they would notify me when it became availably. They did just as they said and shipped next day. So far all was great.
18 September 2026
Reply from Senville
Thank you, Travis. We are glad we could follow through on getting the longer line set to you, and that keeping you informed about when it would be back in stock and then shipping the next day made the experience a good one. We appreciate you taking the time to share it.
We hope the rest of your installation goes just as smoothly. Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, if you need anything along the way.
Thank you,
Customer Care Team
Great customer service and sales staff.
Order received when expected in good condition. Great customer service and sales staff.
17 September 2026
Reply from Senville
Thank you, Bill. We are happy your order arrived when expected and in good condition, and that you had a great experience with both our sales and customer service teams. We appreciate you letting us know.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
[updated] Customer service did the right thing
I had difficulty in reaching the company for a return but once my review triggered a response from a person who could help, they went above and beyond to make things right. I found the resolution satisfactory and understood that IT errors in the system can occur. What matters is how the company responds and they more than made things right.
18 August 2026
Reply from Senville
Thank you, Nathaniel, for taking the time to update your review. We are sorry you had difficulty reaching us about your return, and we are glad our team could make things right and that you found the resolution satisfactory. Your kind words mean a great deal to us.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Fast shipping and well packaged
Fast shipping and well packaged. Delivery driver was also very helpful. Installation went well also.
9 September 2026
Reply from Senville
Thank you, Tom, and welcome to Senville. We are glad your order shipped quickly and arrived well packaged, that the delivery driver was helpful, and that your installation went well. It is a great start for your first order with us.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
Manageable nice products
Manageable instructions technically sound product. excellent value.
21 July 2026
Reply from Senville
Thank you, Phyllis. We are pleased you found the instructions manageable and the product technically sound, and that you see it as excellent value. Thank you for taking the time to share your feedback with us.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Lalo. Hearing that our units hold up well from an HVAC professional means a great deal to us. We appreciate you taking the time to leave a review.
Thank you,
Customer Care Team
I want to tell you thank you for all…
I want to tell you thank you for all your help. I really appreciate your customer service and quick response
17 September 2026
Reply from Senville
Thank you, Michael. We are glad we could help, and we appreciate you taking the time to recognize our customer service and the quick response you received.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Got the run around in regards to my…
Got the run around in regards to my order. Promised for weeks it would be shipped and it never was.
Took approximately two months to receive my order
17 September 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
I have installed a lot of yalls brand…
I have installed a lot of yalls brand equipment through the years.
Customer service has always been top notch on communication withe deliveries and and warranty parts.
17 September 2026
Reply from Senville
Thank you, Jerry. Hearing from an installer who has worked with our equipment for years means a lot. We are glad our communication on deliveries and warranty parts has met your standards, and we will keep working to earn that trust.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever we can help with your next job.
Thank you,
Customer Care Team
Not my first rodeo with Senville
Not my first rodeo with Senville. Have several single zones installed on my property, and have installed several multi zones systems. The 1 warranty claim I filed was handled efficiently, they shipped board NDA. Highly recommend
17 September 2026
Reply from Senville
Thank you, Donnie. We appreciate you trusting Senville for the single and multi zone systems you have installed, and we are glad your warranty claim was handled efficiently and the board was shipped right away. Thank you for the recommendation.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.