Sentinel Storage Reviews 548

My wife and I had storage spaces for five years while we were overseas working. I made three visits when I was back in the area and had awesome assistance trying to gain access to my areas to either organize, move or sell stuff. The staff are all awesome, Tracy goes the extra mile everytime.

Great experience!
Great customer service!

The facility is not bad, staff is friendly and helpful but the rate is always going up and never see it going down or staying the same. I think if there is no discount for long-term renters or at least keep the rate stable for a certain period in stead of increasing every half year.

No issues with these guys, convenient location and access. Would be nice if it were less expensive though.

Thank you Ben and Jasmine Carter !
A great experience today.
Thank you for accommodating me today.
Your professionalism, your attention to detail, your friendliness was greatly appreciated.
Definitely a satisfied Customer !
Thank you,
Karen

Very happy with the facility where I'm storing my stuff (indoor, climate controlled) and positive experiences will all staff that I have encountered.

Have been renting a unit for almost five years. Never missed a payment. By all measures, we are excellent customers, yet our rent increases by more than 10% a year! So much for rewarding loyal customers. Can’t wait to get out of there!

The Sentinel Storage just outside Stouffville is a terrific facility. The proprietors are very friendly and dedicated to offering customers the best experience possible. The whole building is very clean and tidy. The elevators are spacious and robust.
We have no reservations recommending this place to anyone in need of temporary storage of belongings.

One of the main bay doors with mechanical door stopped functioning over a month ago and nothing is being done. They just keep saying ‘we put in a request’. Without this door it makes loading and unloading large loads difficult, particularly in the evenings.

They use a tricky payment scheme that bills every 28 days rather than once a month. So, basically, you end up pay for an extra 2-3 days every month which basically means in a year you end up paying an extra month.

I always know that my items are safe and protected.

It is good. they clear snow. gate always works

Insurance and rate increase: I am very disappointed with the rate increase. I am major upset with the fact that I was not given the choice for insurance for my unit. All of a sudden I am being charged for it. I believe I should be the one to decide if I want or even need it. The price of the monthly insurance is also really high especially in comparison to what I pay for my home insurance. It feels like you are charging me to help pay for the facility (building) insurance not just content

Friendly staff. Nice and clean. I don't like their policy on not being able to remove your property until your month is up or they keep your payment and they charge way too much.

There seems to be a problem with Access Storage Financial Systems.
Very difficult to resolve issues.

I think you guys are crooks and would never trust using your business ever again

First of all the flood in December of 2018 Where we thought we had
insurance to find out, act of god. Just get over lossing all kinds
of personal things that can't be replaced. Getting everything wet
out of there, home and dried out. Getting truck loaded to bring
things back to Unit. Now we have fire next store and we can't get
access to our Unit until gods know when. Then not two days
later I get My Month Bill which has increased. So will someone
explain this to me. I think everyone should get a half months rent
for free, for all the stuff thats gone on

Judy Kirkland Unit #W1083 604-941-8459

Location is well equipped, clean, well lit, and professionally run.
The indoor loading area is especially convenient and not available at
most other storage places.