Sensory Toy Warehouse Reviews 

Absolutely mortified bought a bubble lamp and bracket for my autistic daughters bedroom for it to completely snap off the wall due to being sent the wrong sized bracket. Wires exposed sharp metal hanging off my daughter was traumatised this happened within 24 hours of even putting it up. Water everywhere including over the electrical wires and absolutely drenched my daughters carpet. Contacted twice now by me and my partner and been ignored after being told on the phone we would be refunded. Absolutely vile DO NOT BUY FROM HERE

My partner bought our autistic 2& half year old daughter a sensory bubble lamp for £90 from here within less than 24 hours of it being fitted I heard a massive bang only to see it had broken , snapped at the bottom and broken wires expose lamp was on its side with water pouring out and my daughter stood there scared stiff . It nearly sliced my daughters leg open . And she could have been electrocuted. I phoned them as I was not happy about this after speaking to the guy for a while and sending him photos of the damaged lamp he said it sounded like the lamp came with the wrong size bracket . He did say that the would refund our order and that this had not happened to any one else . The overall quality of the lamp is not the best . . I don’t know if my partner will be refunded on this even though they have said they will .

Bought my autistic daughter a bubble tube with soft play plinth for Christmas brilliant value for money! I’ve one happy little girl! Brilliant aftercare too! 😊 I will definitely use this company again 😊

Really good quality products I ordered the week before Christmas and still got the products in time as another company let us down. The customer service is very good always responds and I would highly recommend this company to anyone looking for quality products

Ordered a dark den pop up tent for Christmas arrived with no connecting pieces for the poles, called first week of January and they said they would post out spare parts, nothing arrived. They haven't responded to my email and can't get hold of them by phone.

I bought the blackout tent for my nephew which is amazing only thing that disappointed me was the fact the light that came with it was faulty I got in touch with the company who did reply very quickly and said they would send another light out but unfortunately this never arrived I chased it up and they said it had been sent but 3 weeks later it hasn't arrived so a little disappointed would have been 5 stars other wise

Ordered 2 Pokémon soft plush Squirtle arrived the following day, great service & great price ***** well happy

Really great experience buying from STW. We bought a number of products and one of the products had a technical fault when we powered the device. I sent an email on Saturday night to STW detailing the fault with pictures. Sunday morning we received a positive response and a replacement product was sent out in the post on Monday and we received the replacement on Tuesday morning (next day)! The reality of life is that things go wrong from time to time. People/companies true colours are really shown when issues happen and more importantly how they deal with it. In this case it was 100% perfect in terms of communication and the response time for replacement. Highly recommended. Will buy again without question. Ben

I urgently needed 20 x SEN Keyboards to send to Kenya as a container was leaving in 4 days time. Asked Sensory TW whether they could get them to me within 2 days and Tanya (Customer Operations Agent) said they would. After the order Tanya made sure the order left their warehouse within 24 hrs and then she tracked the delivery to me within the next 24 hrs.

What a great service.

We will need more SEN Keyboards next year and I will certainly look no further than Sensory Toy Warehouse!!

Tanya is a gem!

Extremely happy with the products I received. The toys were of very good quality and I cannot recommend the sensory toy warehouse highly enough. I will be ordering more from them for Christmas gifts . Lianne and the team were so helpful and always responsive to emails .

5* Customer Service! (Lianne) really helpful and accommodating.
A fantastic range of Sensory Toys, good value and super quick delivery. Thank you!
Highly recommended. You will not be disappointed!

‘My item arrived in 4 days, the girls love it, great quality and price, will definitely be ordering again’

Especially with Christmas coming!

Great service.. very prompt delivery!

I brought a bubble tube lamp that is so loud it is not fit for purpose! When requesting a return I was told I would have to pay despite to return this despite the goods being faulty, they told me the item I brought was budget and expected to be noisy, which is not how it was described on the website. This is now being handed over to Trading Standards. AVOID!!!

Easy to order, quick delivery and well priced products. Thank you!

Fast account set up and easy ordering. Great customer service!

Order came quickly and as described.
Had a small problem with one item which was probably broken in transit and has been fixed straight away and clear and friendly communication

Will always buy from them

Great products, timely delivery. One product was not available so a suitable alternative was found and they called me about it. Excellent value.

Awful don't use
Ordered over £200 of sensory equipment for a new baby class, said it would be delivered Tuesday by dpd, no order has arrived dpd still say its awaiting it but according to sensory toy warehouse it was delivered yesterday at 10.26 to a random name.
No help just kept saying she would send over dpd tracking her end to say delivered. I rang dpd and they are still awaiting it, she didn't seem to get in touch with dpd. Atrocious service would never use again and I'm out of pocket. Apparently warehouse was off yesterday too on a Thursday? Very odd? Wondering if this is actually a company as always get the same lady on the phone that's very unhelpful