Sensible Weather Reviews 659

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, particularly appreciating the prompt and hassle-free refund process. Many consumers found the weather insurance to be a valuable addition to their travel plans, providing peace of mind and financial compensation when their holidays were affected by adverse weather. People also noted the effective communication and timely updates from the company. However, some customers were not happy with the product, expressing dissatisfaction when their claims were denied despite experiencing significant weather disruptions. These reviewers felt the criteria for reimbursement were too strict or that their claims were unfairly denied, leading to a perception of poor value for money.

What people talk about most

Refund

Clients share positive opinions on refund experiences. Many reviewers praise the quick and smooth... See more

Holidays

Consumers find holidays to be positive, especially when protected by weather insurance. Many reviewers praise... See more

Service

Customers had positive experiences with service. Many reviewers appreciate that the company proactively... See more

Price

People report ambiguous experiences with price. Many customers found the service to be cost-effective,... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers found it to be a cool risk... See more

Based on these reviews

Rated 4 out of 5 stars

It rained for two days straight on our camping trip and sensible weather says it did not meet the requirements for any reimbursement. Perhaps it didn’t technically meet there requirements, but I wou... See more

Company replied

Rated 5 out of 5 stars

Very easy to take the insurance with the hotel booking. Clear rules and guidance. Effective communication during the vacation, with speedy follow up. We had a few days which qualified under the insu... See more

Rated 5 out of 5 stars

My son and I were playing golf and a few clouds came through and dumped rain on us a few times. I emailed about it and Sensible wasn’t showing it on their models. We continued communicating for a day... See more

Rated 5 out of 5 stars

So easy to use! Worth the small Amount to have peace of mind. We were on vacay and booked golf with no chance of bad weather in forecast. Then storms came, the sensible weather team sent message wat... See more


Company details

  1. Travel Insurance Company

Written by the company

Sensible’s Weather Guarantee gives consumers the peace-of-mind to book outdoor activities and experiences with confidence knowing that they’ll be proactively reimbursed if the weather negatively impacts their experience.

About Sensible Weather

Written by the company

Sensible Weather is the leading weather protection provider for the travel and hospitality industry, with a Weather Guarantee that proactively reimburses travelers, event-goers, golfers, and skiers each day it rains during their trip or experience. No claims, no hassle.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

659 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome

I didn't have to keep track of the weather, it did it for me so I could change my plans if needed.

10 April 2026
Rated 5 out of 5 stars

I won't book a KOA trip without…

I won't book a KOA trip without Sensible Weather. It's too easy to sign up and very cost effective. We have saved our trip twice with a refund for rain. Thank you for offering this service.

14 April 2026
Rated 1 out of 5 stars

Poor customer service, expensive, not reliable.

The service was offered to us on the Jekyll Island hotel website. We accepted, and it was only in the fine print that we learned after the booking that even if the stay was cancelled we would pay the price of insurance. Then we found out we can''t even opt out of emails, so we get an email a day for a trip that was cancelled, for as long as it takes until the cancelled trip passes.

15 April 2026
Unprompted review
Sensible Weather logo

Reply from Sensible Weather

Hello Jeff,
I apologize for the frustration that this has caused- in your original email to us we did not receive notification that the trip itself had been cancelled, which is why it remained active. That being said, we have reached out to you, and I believe this has been resolved. If you have any additional questions, please reply to our latest email, and we would be happy to assist.
- The Sensible Weather Team

Rated 1 out of 5 stars

Hard rain for more than 6 hours

Hard rain for more than 6 hours, yet their “data” says it didn’t rain at all. Tough pill to swallow when the insurance you bought really doesn’t feel legit.

11 April 2026
Unprompted review
Sensible Weather logo

Reply from Sensible Weather

Hello Tony,
We are sorry that your experience did not match your expectations. It looks like we were able to resolve this after the fact for you, but if you have lingering questions or concerns, reply to the support email you received, and we will assist further. Have a great day!
- The Sensible Weather Team

Rated 5 out of 5 stars

Sensible weather is the coolest

Sensible weather is the coolest. Gamification on the weather front for vacations!? What a cool risk management option. Would definitely do it again even though I didn't benefit the first time. Love this idea!

1 April 2026
Rated 5 out of 5 stars

It was a stress free trip!

It was a stress free trip because we had sensible weather. You never know how the weather is going to be. Even though we didnt have to use it, I would purchase it again.

28 March 2026
Rated 5 out of 5 stars

Easy and delivers on promise

Very easy to take the insurance with the hotel booking. Clear rules and guidance. Effective communication during the vacation, with speedy follow up.
We had a few days which qualified under the insurance. No hassle, and payout within 4 days.
Will certainly take out this insurance again for next trip.

20 March 2026
Rated 5 out of 5 stars

I got my refund

I got my refund! It was good reassurance to know that even if I had bad weather at least I would get some money back.

28 March 2026
Rated 1 out of 5 stars

Scam... fool me once

I purchased a Weather Guarantee expecting reasonable coverage if bad weather impacted my trip, but that was not my experience at all.

It rained essentially all day on 3/20 in Cannon Beach, with steady, persistent rain that made outdoor plans unusable. However, my claim was denied because, according to their interpretation of NOAA data, the rainfall did not meet their very specific threshold of 1.5 mm per hour for enough separate hours.

So even though NOAA data shows measurable precipitation throughout the day, and real-world conditions were clearly rainy and disruptive, they only count short periods of heavier rainfall and ignore the rest. In my case, they acknowledged it rained but still denied the claim because it didn’t meet their narrow hourly intensity requirement.

This feels extremely misleading. Most people would reasonably expect a “weather guarantee” to apply when it rains all day, not just during brief heavier bursts that hit a technical threshold.

Unfortunately, this seems designed to avoid payouts rather than reflect actual weather conditions. Definitely a “fool me once” situation — I won’t be purchasing this again.

23 March 2026
Unprompted review
Sensible Weather logo

Reply from Sensible Weather

Hello Samuel,
Thank you for taking the time to share your experience—we’re really sorry this felt disappointing.
We completely understand your frustration. A full day of steady rain can absolutely disrupt plans, and we're sorry that the Guarantee didn't meet your expectations. Our Weather Guarantee uses specific, pre-defined thresholds outlined at purchase, but we recognize these criteria don’t always align with how weather is experienced in real life.
That disconnect isn’t the experience we want to create, and we’re continuously working to make our coverage and communication clearer.
We appreciate the chance to follow up with you directly and are glad we were able to find a resolution. Thank you again for your feedback—it truly helps us improve.
- The Sensible Weather Team

Rated 5 out of 5 stars

Great experience with Sensible weather.

WOW! Sensible weather was great. I signed up for it for a weekend in Cape May at the Congress Hall. Friday and Sunday had rain/snow. Sensible weather tracked the weather and notified me immediately to let me know I was getting funds from them and within 8 days the money was my bank account.
Very reliable! Great experience.

12 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look