Exceptional UI and Outstanding Support! I am thoroughly impressed with my experience using Sensa. The user interface is incredibly intuitive, beautifully designed, and a total joy to navigate. It m... See more
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The app does not live up to what's promised, instead they take advantage being a self help-app for people with adhd who tends to be a group of people you can exploit with these kinds of scams and refu... See more
Investing a few minutes each day into reading the articles on Sensa and instituting a bunch of new habits (and insights) has been great. With Sensa, I finally broke free of the pandemic/lockdown leth... See more
Company replied
Another auto-renewal scam victim here. This company’s policies and practices are predatory, to say the least. I have a longstanding practice of noting any subscription end or renewal dates in my calen... See more
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Company details
About Sensa
Written by the company
Join 75K+ users finding mental balance with Sensa
Sensa is a mental health app that uses Cognitive Behavioral Therapy (CBT) to help improve your mental well-being. We focus on practical CBT strategies backed by research to tackle common issues like:
Through our carefully created CBT content, calming exercises, and self-improvement guides, Sensa empowers you to take charge of your mental well-being and, in turn, your overall life.
Contact info
95 3rd St 2nd Floor, San Francisco, CA 94103, San Francisco, United States
- hello@sensa.health
- sensa.health
2.8
Average
334 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Terrible customer service
Terrible customer service. Representative Kate was rude and totally unhelpful. Buyer BEWARE!
23 April 2024
Unprompted review
SCAM! THEY WILL CHARGE YOU AUTOMATICALLY
I download the app and after being given 30 minutes to decide if I want to pay for a $45 subscription, with automatic renewal every 6 months, I decide to try it. Of course I forgot and didn't use it after five uses and then it renewed 6 months later. Months later. The day it renewed I contacted sensa and said I no longer use the app and I'm not interested in continuing to use it and I want to a refund. They refused. I disputed it with PayPal and they doubled down and continue to refuse a full refund. I'm now leaving One star reviews to warn people not to use this app because they will not inform you that you are getting charged $45 before they bill you. It's a total scam
3 April 2024
Unprompted review
Sensa was of literal no value to me
Sensa was of literal no value to me. Worse, I didn’t get a renewal notice period to expiration. They market themselves as helping people with ADHD, but have a very anti-ADHD refund policy currently where you can only cancel a subscription two days prior to renewal (even though you weren’t notified). Given ADHD’s time blindness, this is a horrifying policy and no one with ADHD should ever consider their services. Instead of helping, it’s continuing to stress me out.
21 March 2024
Unprompted review
This app is very sneaky
This app is very sneaky. My daughter did a free trial on my phone ( aged 10) and I got charged a fee after a week which I thought was an annual subscription. I looked under subscription on my phone and it wasnt there so didnt know how to unsubscribe and then got charged another ridiculous amt of money. I am very cross as it looks cute with its little pictures but they refused to refund me even though they have taken almost $200 nz dollars off me and I have never used the app.
That is not caring about your customers! !!
10 March 2024
Unprompted review
Reply from Sensa
Dear Amanda,
We're truly sorry to hear about the frustration and unexpected charges you encountered with our app. Your feedback is concerning, and we deeply regret any inconvenience caused. We understand your frustration, and we want to assure you that we value you as a customer and take your concerns seriously. Please accept our sincere apologies for any misunderstanding or inconvenience you've experienced. We're committed to resolving this issue and ensuring your satisfaction. Please reach out to us at hello@sensa.health so we can assist you further and work towards a resolution. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Warm regards,
Sensa Health Team
UNETHICAL
This is an app designed for people with ADHD. They do not provide reminders for automatic charges. As someone with ADHD I find it difficult to manage apps and subscriptions. I deleted this app after using it only once. It does not tell you that deleting the app does not cancel the subscription. Going through my finances they have charged me over $360 in a year. Reminder I ONLY USED THE APP 1 time.
I emailed customer service and they apologized and cancelled my subscription but stated they have a no refund policy. This is unethical and taking advantage of people with ADHD.
7 March 2024
Unprompted review
Reply from Sensa
Dear Emma,
We're truly sorry for the frustration and inconvenience you've experienced with our app and billing process. Your feedback is incredibly important, and we deeply regret any distress caused. We understand the challenges individuals with ADHD face, and we strive to provide a supportive and user-friendly experience. We sincerely apologize for any confusion regarding our subscription process and the lack of reminders for automatic charges. Please know that we value your feedback, and we're committed to addressing your concerns and improving our services. While we're unable to offer a refund due to our policy, we want to ensure that you're fully supported moving forward. Please don't hesitate to reach out to us at hello@sensa.health, and we'll do everything we can to assist you further. Your satisfaction and well-being are our top priorities, and we appreciate the opportunity to make things right.
Warm regards,
Sensa Health Team
Sensa.health gives excellent customer service
I actually was not able to participate with Sensa.health, as I was hospitalized 3 times. When I connected with the company asking to discontinue my membership, their agent connected with me by email and was actually concerned for my welfare. She gave me immediate release from my membership and gave me a refund, which was the best response I've ever received from any company.
4 March 2024
Unprompted review
Reply from Sensa
Dear Peggy,
We're deeply sorry to hear about the challenges you've faced and the need for hospitalization. Your well-being is of utmost importance to us, and we're grateful for your understanding and communication with us during such a difficult time. We're truly touched by your kind words regarding our agent's response, and we're glad we could provide you with immediate assistance and support. Your satisfaction and welfare are our top priorities, and we're committed to ensuring that you receive the care and attention you deserve. Please know that we're here for you every step of the way, and if you ever need further assistance or support, please don't hesitate to reach out to us at hello@sensa.health. Take care, and we wish you all the best on your journey to recovery.
Warm regards,
Sensa Health Team
Pointless, unhelpful and predatory app
Pointless and unhelpful app. It has some basical functionality you can get across any journalling app, and some information about ADHD that you can only read one chunk of per day.
Bonus: the app is specifically marketed towards ADHDers, but doesn't send any reminders about auto-renewal. And it is pricey for what it is. Honestly seems predatory, would not recommend.
26 February 2024
Unprompted review
Reply from Sensa
Dear Sophie,
We're truly sorry to hear that our app did not meet your expectations and that you found it to be unhelpful. Your feedback is important to us, and we appreciate you taking the time to share your experience. We understand the challenges individuals with ADHD face, and we strive to provide a supportive and effective platform. We regret any frustration caused by the lack of reminders about auto-renewal and the perceived limitations of our app's functionality. We want to assure you that our intention is to support and empower our users, and we're deeply sorry if you felt otherwise. Your feedback helps us improve, and we're committed to addressing your concerns and enhancing our services. If there's anything specific you'd like to share or if you have any further feedback, please don't hesitate to reach out to us at hello@sensa.health. We value your input, and we're here to assist you in any way we can.
Warm regards,
Sensa Health Team
I’d give zero stars if I could
I’d give zero stars if I could. This app is designed to separate people with ADHD from their money. It’s useless to begin with and then they send NO renewal notices and will not refund your money. These types of apps need to disappear from existence. Another thing I noticed is that they tend to respond to Negative reviews with a claim that they are contacting Trustpilot to obtain your personal information. This seems more like a scare tactic to warn others off from posting anything negative about this company. Seriously, folks, listen to the negative reviews and do NOT purchase a subscription to this ripoff app.
30 January 2024
Unprompted review
Reply from Sensa
Dear Clyde,
We're truly sorry to hear about your negative experience with our app. It's disheartening to learn that you found it to be unhelpful and that you encountered difficulties with the renewal process. Your feedback is important to us, and we genuinely apologize for any frustration or inconvenience you've experienced. We want to assure you that our intention is to provide a valuable and supportive tool for individuals with ADHD, and we deeply regret if you felt otherwise. Regarding our response to negative reviews, please know that our aim is not to discourage feedback but rather to address concerns and provide assistance where needed. We value all feedback, both positive and negative, as it helps us improve our services. If there's anything specific you'd like to discuss or if you have any further feedback, please don't hesitate to reach out to us at hello@sensa.health. We're here to listen and assist in any way we can.
Warm regards,
Sensa Health Team
They will NOT GIVE A REFUND
I got this app back in August of 2023 and used it for just a couple months to help with extreme anxiety and other mental issues. I stopped using it because I honestly didn't feel it was enough to dive more into my issues, even though it seemed to help with daily tasks like going to the store which I was happy with. Well, today I just got charged about $50 bucks to renew the subscription. I never intended to keep this app and forgot to cancel. I wrote immediately about my need to cancel and request for a refund. They WILL NOT ISSUE A REFUND. I can't believe they are all about mental health yet can be so inflexible with people who suffer from ADHD, anxiety and a myriad of other issues. I'm not organized as it is and struggle to make ends meet with my job due to this. I understand policies, but it's not like I waited even days to dispute. All I got was an email back with their 'policy', to read about refunds. Obviously, they are more concerned with making a few bucks than having satisfied customers who will give recommendations to others, even if they don't continue with renewing. Good going, Sensa. Not only have you pissed of an otherwise happy customer, but I will be telling everyone I know to NEVER use your app. I have a lot of friends and family members who could have at least tried it but not with this sort of way to deal with people. It's not like I had the cancellation on my mind all the time nor the organization skills to even remember this. Now I know, they are betting on this to ensure they make money as they know they are going to be dealing with people who may lack the ability to cancel on time. That's bad business in my opinion. You are dealing with people, not robots, not to mention people who are struggling. Be personable and flexible NOT cold and strict only interested in your interests of making a buck off of people who might not remember what they had for breakfast yesterday. Shame on you, Sensa. You know who I am. Laura Marek. I tried to resolve this today through Samantha with no avail. So, you should know who I am. You can make this right (company policies aside) and remember you are dealing with people who struggle on a daily basis with everyday tasks or just continue to be a cold, business-oriented company who just wants to make a buck off of people who are in need of help. $50 might not be a lot to you as I'm not the only one you are doing this to, but it's a whole lot to somebody who is struggling to even hold down a part-time job and take care of a family due to mental issues.
29 January 2024
Unprompted review
Reply from Sensa
Dear Laura,
We're sincerely sorry to hear about your recent experience with our app and the frustration it has caused you. Your feedback is incredibly important to us, and we deeply regret any inconvenience or distress this situation has caused.
We understand the challenges that come with managing mental health issues, and we strive to provide a supportive and understanding environment for our users. It's disheartening to hear that our renewal process caused you undue stress, and we apologize for any confusion or difficulty you encountered in attempting to cancel your subscription.
While we do have policies in place regarding refunds, we want to assure you that we take every customer concern seriously. We're committed to improving our processes and ensuring that our users feel valued and supported. We appreciate your honesty and candor in sharing your experience with us, and we want to make things right for you.
Please reach out to us directly at hello@sensa.health, and we'll do everything we can to address your concerns and find a resolution that works for you. Your satisfaction is our top priority, and we're here to help in any way we can.
Warm regards,
Sensa Health Team
Tracking my moods helps
It has been good for me to track my emotions thru the day. It helps me see my thoughts aren’t helpful to work on staying present I also enjoy writing in the gratitude journal every morning.
24 January 2024
Reply from Sensa
Dear Rebecca,
Thank you so much for sharing your positive experience with Sensa! We're thrilled to hear that tracking your emotions has been beneficial for you, and that it's helping you stay present and mindful. It's wonderful to know that the gratitude journal is also a part of your daily routine. Your feedback is incredibly valuable to us, and we're grateful for the opportunity to support your emotional well-being journey. Wishing you continued success and happiness!
I love the ease of use.
I love the ease of use, and the flexibility of this app.
I can check in when I want, which is great!
Especially so being a full time mother.
The reminder system is great if you need help to push yourself to do some self care, or another good thing for your life in general.
Give it a try. Lots of positives so far.
Overall, it helps me stay in check of where I am with my mental health.
18 January 2024
Reply from Sensa
Dear Mel,
Thank you so much for your kind words and for sharing your experience with Sensa. We're delighted to hear that you're enjoying the ease of use and flexibility of our app. Knowing that it fits seamlessly into your busy schedule as a full-time mother is particularly gratifying for us.
It's great to hear that the reminder system is helping you prioritize self-care and other positive aspects of your life. Your endorsement to others to give Sensa a try is deeply appreciated.
We're honored to be a part of your journey in staying in check with your mental health. If you have any suggestions or further feedback, please feel free to reach out to us. Your insights are invaluable in helping us make Sensa even better.
Warm regards,
Team Sensa
Minimal reading Maximum Profit !!
Minimal reading Maximum Profit !!
I've been using the app over 4 months. Procrastination Burnout
I can't believe how much my mental health has improved. I am continuing the app past my 6 month subscription. SO GRATEFUL
18 January 2024
Reply from Sensa
Dear Michelle,
Wow, your review title says it all! We're absolutely thrilled to hear about your positive experience with Sensa and the significant improvements in your mental health. It's incredibly rewarding to know that our approach of 'Minimal Reading, Maximum Profit' is making a real difference for you.
Your journey over the past four months is inspiring, and we're so grateful that you've chosen to continue with us beyond your initial subscription. Your success is a testament to the effectiveness of the app, and it motivates us to keep enhancing our service.
Thank you for sharing your journey, and please know that we're here to support you every step of the way. Your gratitude means the world to us, and we look forward to being a part of your continued progress.
Warm regards,
Team Sensa
Reply from Sensa
Dear Carrie,
Thank you for sharing your thoughts on Sensa. We're really glad to hear that you appreciate the bite-sized pieces of information. Our goal is to provide valuable insights in a manageable and accessible format, so it's wonderful to know that this approach resonates with you.
Your feedback is important to us, and we're always looking for ways to improve the experience for our users. If you have any more suggestions or thoughts, please feel free to reach out.
Best wishes,
Team Sensa
Clear and simple
Sensa has helped me. I like it because it's clear and straighforward. Easy to stick with every day. The other apps I've tried make things too complicated and I find that I wasn't using them because of it.
18 January 2024
Reply from Sensa
Dear Jennifer,
Thank you for taking the time to leave a review! We're delighted to hear that Sensa has been a helpful tool for you. Our team strives to keep the app clear and straightforward, so it's wonderful to know that this approach is making your daily routine easier and more enjoyable.
Your feedback is greatly appreciated, and it encourages us to continue refining Sensa to meet the needs of users like you. If you ever have more thoughts or suggestions, please don't hesitate to share them with us.
Warm regards,
Team Sensa
I've used Sense for a wk & Find it Quite Helpful
I have used the app for a week and have found it to be helpful and fairly customizable to my particular needs. That said, I took copious notes (ADHD here) about much needed improvements in the daily lesson scripts, navigation for new users and other issues. My BIGGEST issue is with the app's failure to "capture" talk to text dialogue when Journaling. You seem to be genuinely interested in feedback that can improve the app, so I'd be happy to share my observations. That said, I am now successfully addressing some urgent tasks that my increased productivity has made easier for me to tackle now. :0) So, I'm busy but want to help you improve the experience for new subscribers. In closing, I'm glad I ignored an unfavorable review posted by some sort of "mental health professional" who admitted they were struggling and needed an aid like Sensa. I sensed despair and blame and felt they hadn't given the app a fair trial, or worse, had preconceived bias. I believe I was correct in that assessment and am glad I gave it a real try. I find it to be helpful and continue to customize it for my own personal wins.
18 January 2024
Unprompted review
Reply from Sensa
Dear Kelly,
Thank you so much for taking the time to share your detailed feedback about your experience with the Sensa app. We're thrilled to hear that the app has been helpful for you and that you're finding it customizable to meet your needs.
Your insights, especially regarding the daily lesson scripts, navigation for new users, and the talk-to-text feature in journaling, are invaluable to us. At Sensa, we take user feedback very seriously, as it plays a crucial role in our ongoing efforts to improve and refine the app.
We would be incredibly grateful if you could share more of your observations with us. Please feel free to reach out to us at hello@sensa.health with any further details or suggestions you have in mind. Your input will be a significant contribution to enhancing the experience for all our users.
Warm regards,
Team Sensa
Great advertising, basic product, terrible auto renewal
I downloaded the app hoping that it could help me a little based off the great advertisement...I must admit, I liked what I saw. However, after using it for about a week or two...it wasn't very helpful in actuality (very glitzy though). Just a few journeling exercises and some activity reminders.
All good...I tried it and it wasn't for me. Today I looked in my bank account and saw that the 6 month subscription auto renewed (without any warning). When I contacted customer service...they had no interest in helping and only thre back their T&Cs at me. Given all this put together, I genuinely believe that Sensa is more interested in just catching you out on an automatic subscription than actually providing a product that will help you improve yourself. If you are looking for a self-help app, at a premium price, I would consider looking elsewhere based on my experience.
11 January 2024
Unprompted review
Reply from Sensa
Dear Jeremy,
We recently came across your review on Google Play and are genuinely concerned about your experience with Sensa. We’re sorry to hear that the app did not fully meet your expectations and that your interaction with our customer service was not as helpful as it should have been.
Your feedback is crucial to us, and we would love the opportunity to make this right. We've also asked for your contact details on Trustpilot so we can reach out directly and assist you in resolving these issues.
Thank you for your honesty, and we hope to hear from you soon to find a satisfactory solution.
Warm regards,
Team Sensa
This app provides easy to use and…
This app provides easy to use and understand daily lessons for a variety of mental health conditions. Highly recommend.
11 January 2024
Unprompted review
Reply from Sensa
Dear Robert,
Thank you so much for your wonderful review of Sensa! We are thrilled to hear that you find our app easy to use and understand. It's heartening to know that our daily lessons are making a positive impact on your journey towards better mental health. Your recommendation means a lot to us and to those who might be considering Sensa for their own mental health needs.
Wishing you continued progress and well-being,
Team Sensa
What I needed to start beating burnout
After a month of trying to beat burnout on my own, I admitted I needed more help and Sensa has been immensely helpful! All I needed was a daily reminder to take care of my health, listen to my body and Sensa's daily activities are perfect for that!
10 January 2024
Unprompted review
Reply from Sensa
Dear Aurelie,
Thank you for your wonderful review! We're so glad to hear that Sensa has been instrumental in your journey to overcome burnout. It's heartening to know that our daily activities are helping you stay mindful of your health and well-being.
Your feedback is greatly appreciated, and we're here to support you every step of the way.
Warm regards,
Team Sensa
This app has helped but wish for more
The app has been giving me some great insight into myself and my habits. I do wish that there were a little more options besides journaling to help in different circumstances. But I have noticed some marked improvement in my emotional state.
1 November 2023
Unprompted review
Reply from Sensa
Dear Evangelina,
Thank you for taking the time to share your valuable feedback about the Sensa app. We're delighted to hear that the app has provided you with insightful perspectives on your habits and contributed positively to your emotional well-being.
We're always looking to improve and expand our offerings. Your suggestion for more options beyond journaling is greatly appreciated, and we'd love to hear more of your ideas on how we can enhance your experience. Please feel free to reach out to our support team at hello@sensa.health with any specific thoughts or improvements you'd like to see. Your input is crucial in helping us evolve and better serve our users.
Warm regards,
Team Sensa
I like it so far
I like it so far. I am in about 14 days and it is giving me ground work or structure to move forward.
10 January 2024
Unprompted review
Reply from Sensa
Dear Hutch,
Thank you for sharing your positive experience with Sensa! It's great to hear that our program is providing you with a solid structure in your early stages. Your feedback is invaluable to us.
Remember, we're here to support your journey, so feel free to reach out if you need any assistance.
Warm regards,
Team Sensa
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