Send Them Balloons Reviews 

Delivery has not arrived (due on Tuesday , now Friday and supposedly been with courier since then)
Can't contact the company despite calling during their office hours over 3 days there is just a message with their hours as if I am calling outside of those.
No response from contact us or email within the 24 hours as they specify.
This was balloons and cupcakes for a child's birthday. I ordered for delivery for day before birthday to be sure and 3 days later but still not here despite them guaranteeing delivery (in bold on home page but T&C contradict this).
Courier tracking says delayed due to weather but they have delivered other items over last 2 days from same depot so assume lost and I am out of pocket. Now I just want money back.
Used this company a few years ago hence why I went back but won't again. It may not be their fault item is missing but their customer service is non existent.

Fantastic service. No issues at all. Ordered 5 balloons and got some free donuts! No idea how good they are, I've not been allowed to eat one yet! My OH loves it all though! Courier service ignored all the signs on the box saying to keep this way up but that's not the fault of the company! I wouldn't hesitate to use again!
EDIT: the donuts were delicious! Wish I had some right now! The balloons are also still very much alive and kicking (albeit deflating) exactly 15 days from date of delivery! No extra blowing up or anything!

I spent around £40 in total for two balloons, a blue 2 and a blue 5.

The balloons arrived and were the wrong colour. This was a little frustrating, as they were for a joint birthday event, with my boyfriend having blue balloons and his friend silver.

Overall, not a huge issue though. What was a huge problem however, was that one of the balloons (the 2) was completely deflated. We attempted to sellotape it to the ceiling as a fix but there was so little helium/air in it that it just completely sagged rendering it unusable.

Even worse than the above two factors - was that I attempted to contact Send Them Balloons on several occasions to remedy the situation without having to leave a review.

I sent three separate emails asking them for a resolution. I tried to call the number on their website on three separate occasions too. I even tried to do the 'call back' function on their website but that just calls you with an automated message.

£40 completely wasted and not so much as an apology or even an acknowledgement from the merchant.

Please save your time and money and buy from a different balloon/gift provider.

I have ordered balloons for my friend's birthday. The balloons were not delivered, DPD's driver made a mistake and went to the wrong address and they were unable to go back and deliver to the correct address on the same day, however there was no point on delivering on the day after the birthday! To be fair Send Them Balloons costumer service was pretty responsive and seem to do anything possible to get DPD to deliver the balloons on the correct address and date; however the attempts failed - they cancelled and refund my order. I understand this was a third part failure however the service and product bought was not delivered, therefore I would recommend STB to review their partners in order to provide better service for their costumer.

Absolutely brilliant! Thank you so much. The graduation balloons were beautiful and the recipient was over the moon. Don't go anywhere else for balloons, come here you won't be disappointed.

Was pleased with everything only that they were delivered very late in the day.

Brilliant service all round. I had to contact customer support to sort out delivery and they couldn't have been better. Arrived on time and balloons were great, popped out and the donuts were apparently lovely ( didn't share with us ) couldn't have asked for more.

I purchased the 60th balloon 6 balloon set. They were delivered on the day requested and they were perfect. Real bargin , bigger and better than the picture shows.

Great balloons, delivered as promised and also came with free cakes

Very impressed,will be using you again,doughnuts where amazing

I have rang this company ! Sent 8 emails and two weeks on I have no response at all !! Spent £37 on two balloons a 4 0 and the 0
Arrived popped and deflated !!!’ Complete waste of money. I am horrified that this company haven’t even had the courtesy to respond ! Absolutely shocking

What a great company send them balloons is I recently sent balloons to my granddaughter in England with a beautiful teddy bear there was a choice of a free gift I choose a lovely chocolate fudge birthday cake with her name on it . I live in Ireland it was so handy and very reasonably priced and a next day delivery was a huge bonus. I will be recommending this place to every one and I can't wait to use this service again for my grandsons coming birthday in December. Well done send the balloons and thank you so much.

Great balloons but never delivered on required date. Luckily people have been in, but dates are there for a reason,,,birthday etc.

very helpful easy to order balloons, delivered on time, all good

Apparently the balloon arrived on time and my little grandson was thrilled with it. I will be ordering another early October for his brother.

Excellent service good product, recomended

Easy to order, delivered on time!

Dreadful experience with this company only half my order was delivered with no note to say who from. When I rang chasing it up I was told 3 to 5 working days for rest of it. As this was a special occasion and because I had spent £70 on the items I decided I would like my money back. They said only when they had collected the bottle of champagne and cup cakes would they then do that!!!! I work in a service industry and I would have given a full refund and left the champagne as by way of an apology. Bad customer service. Would never use again.

I was stuck for balloons and then found these guys online and with half a day to go they got the balloons to me- excellent service!

Easy company to deal with, balloons arrived and were as described on the website- very happy