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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of f... See more
Great value for money. Nice feature set! Lead generation via popups works great. The only thing I'm missing is sync with my OpenCart store products to use them dynamically in my emails (both triggered... See more
When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started... See more
Company details
About SendPulse
Written by the company
SendPulse is an all-in-one platform for professionals across various fields, from marketers and business owners to sales managers and online educators.
The SendPulse ecosystem encompasses: bulk email and SMS campaigns, sales pipeline automation, Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram chatbots, live chats, CRM, website builder, smart pop-ups, online course builder and LMS.
All SendPulse tools seamlessly integrate with each other and offer over 40 third-party CRM, SMS, and eCommerce system integrations.
SendPulse’s main goal is to unite all communication channels and automate your prospects’ journey through your sales funnel. With this comprehensive approach, you can enhance user experience, increase conversions, and facilitate teamwork, all within a single platform.
With our built-in analytics and A/B testing, you can analyze user interaction statistics within each service, study your audience behavior and preferences, and review summary reports to promptly address errors and optimize your marketing efforts.
Our pricing plans cater to your growing business needs, offering a free plan with no time constraints for beginners and extended limits and advanced features for experienced users. Rest assured, 24/7 support is guaranteed, regardless of the plan you choose.
Contact info
New York, United States
- +1-415-800-2960
- support@sendpulse.com
- sendpulse.com
Get 10% off your first month
4.5
Excellent
3K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love your service for usability
18 October 2025
This email service is the best on the…
This email service is the best on the planet wow nothing is better nothing all in one
14 October 2025
Very bad experience – They scam with refund and unclear service
I purchased an SMS campaign package from SendPulse, but when I tried to send messages, all SMS failed. Later, they told me their system only supports campaigns for subscribers, not for custom numbers — something they never mentioned before purchase. I requested a refund, which they said they accepted. After a few days, they claimed the refund was processed, but I never received any money. When I contacted their support again, they stopped responding seriously and kept repeating that the refund was done. This company is not transparent and feels like a scam. I strongly recommend not to use SendPulse, they mislead customers and provide false promises.
27 September 2025
Unprompted review
Reply from SendPulse
Hi Tanmoy,
Thank you for taking the time to share your feedback. We’re very sorry for the frustration you experienced.
At SendPulse, we strive to maintain high standards for sending SMS campaigns and strictly follow our anti-spam policy. To ensure message deliverability and compliance, we verify both message content and recipient lists. We understand that this requirement may not have been clear enough before your purchase, and we’ll work on making it more visible in our documentation.
We sincerely apologize for the delay in refunding your money. Sometimes processing can take longer than usual, as it depends on our payment partners. However, your refund has already been processed on our side and sent to our partners for completion.
Thank you for your patience and understanding. If you still haven’t received the funds within the next few days, please contact us again at support@sendpulse.com — we’ll be happy to double-check everything for you.
Best regards,
SendPulse Team
Not happy with the service your company…
Not happy with the service your company has to offer and the overreach of control and moderation is unprecedented in this industry. We'll be taking our business elsewhere.
1 October 2025
Reply from SendPulse
Hi!
Thank you for sharing your feedback. We’re sorry to hear about your experience.
At SendPulse, we strive to maintain high email deliverability standards for all our customers. To achieve this, we follow a strict anti-spam policy and carefully review mailing lists and campaign content to ensure that messages are sent only to confirmed subscribers.
Your payment has already been fully refunded. We appreciate the time you spent with us and wish you all the best in your future email marketing efforts.
Best regards,
SendPulse Team
Stable and comfortable IDE
Stable and comfortable IDE. Very, really VERY, fast support. I'm glad to be your client.
26 September 2025
Easy to learn
24 September 2025
They just stopped or emails without any…
They just stopped our emails sendings without any prior notifications and this is inappropriate to make business like that. I don't recommend to use this service!!
24 September 2025
Unprompted review
Reply from SendPulse
Hello Miroslav,
Thank you for your feedback. At SendPulse, we do our best to keep email delivery standards high and protect the reputation of our sending infrastructure. To achieve this, we follow a strict anti-spam policy.
Sometimes, when a campaign shows a high spam complaint rate, we need to react quickly and pause it to protect all of our users. In such cases, we always send a notification to the login email address of the account.
We understand how frustrating this can be, and we’re here to help you review the situation and get your campaigns back on track. Please contact our support team so we can check the details and guide you further.
Best regards,
SendPulse Team
I use this service since 2019..
I use this service since 2019... thank you! all great!
24 September 2025
Excellent and Powerful Marketing Platform
My experience with SendPulse has been exceptionally positive. The platform is incredibly user-friendly and intuitive, which made it easy for me to navigate and set up my automation flows. I was particularly impressed with the comprehensive range of features, especially the "Automation 360" tool, which allowed me to build complex, multi-step marketing campaigns with great efficiency. The support team was also very responsive and helpful whenever I had a question. Overall, SendPulse has been a powerful and reliable solution for my digital marketing needs.
22 September 2025
Fast quick logical operative coooooooool
21 September 2025
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