I needed to buy things in Japan and figured out I couldn’t have those send directly to me, so I found this service that had good reviews and used it. They were so kind to also help me with a second pu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy step by step process of sending parcels. Japanese adress is already with copy-paste function which speeds up purcheses for me. Every delivery was always on time, never missed an item. Definitly r... See more
Company replied
My recent purchase of a pair of shoes from an online retailer in Japan was delivered via Sendon to me in Singapore. The process was straight forward and upon delivery of the goods to Sendon, I w... See more
Company replied
Was concerned after reading some reviews about similar services, but really wanted a few items only local to Japan until next year. Took a chance and set up an address. As the items became available... See more
Company replied
Company details
Written by the company
Sendon.com provides international forwarding services by receiving items purchased by customers from Japanese e-commerce sites such as Mercari, Yahoo! Auctions, Rakuten, Amazon Japan, Yahoo Shopping, and Rakuma at our warehouse in Japan, then securely and reliably shipping them overseas. We handle a wide variety of products including anime goods, fashion, electronics, car parts, baby products, and more. With careful packaging and smooth international shipping, many customers trust Sendon.com for a safe and convenient service. Our key strengths include: Accepting shipments from all major Japanese online stores Transparent and fair pricing Multilingual customer support Secure packing and reliable international delivery Sendon.com takes full responsibility to deliver your important items safely. Supporting your shopping from Japan to anywhere in the world.
Contact info
2-15-18 Ainokawa, 2720143, Ichikawa, Japan
- support@sendon.com
- sendon.com
4.6
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Fast and easy
1 November 2024
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you found our services to be efficient.
Great packaging
30 October 2024
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you enjoyed our packaging.
Does what it says on the tin!
Very helpful and informative website, along with their customer service and am very pleased. I have only recently used them and have no concerns whatsoever. Will definitely be using sending a lot in the future
29 October 2024
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you enjoy using our service and have no issues.
We hope you continue to use our service in the future.
Great reliable service!
Sendon.com now gives us many good choices of shipping methods and the professional way of packing (this is especially great to make the shipping cost down). Their service is reliable and you can get your goods ordered from Japan quickly.
24 October 2024
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you are enjoying our many options to provide customers with better services.
Great Service and Experience
Used Sendon for the first time and it was a great experience. They did really well with going the extra mile for customer service. Process is simple for a first time user. Overall very happy and will use again in the future. Would recommend to others.
17 October 2024
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you had a great first time experience. We hope that you will have more great experiences.
Exceptional proxy purchasing experience
Packaged delivered to my front door in 4 days! Everything was easy and fast, from registration on sendon site to organising the shipment to France. Sendon also proposes a variety of shipping options, with clear explanations on insurances etc.
Could not be better.
18 October 2024
Reply from Sendon.com
Hello
Thank you for feedback.
We are happy that you had a great experience, and look forward to servicing you again.
Great Service for Incredible Price
Sendon offers a great service with almost no cost at all. They are very honest, clear and I have no complaints at all. Also, I could not believe how cheap the service was.
My only suggestion would be that they could allow us not only tell the price of the product, but also the description of the product, since different countries around the world have different parameters to accept parcels.
13 October 2024
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you enjoyed our service and will take your comments into consideration.
Excellent forwarding service
Clear instructions on how to use the service and fast shipping
6 October 2024
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad to hear that, and strive to provide better service in the future.
The shipping price by fedex was too high
3 October 2024
Reply from Sendon.com
Hello. Thank you for your honest feedback.
Unfortunately, we have no control of the prices, but especially for FedEx, they charge depending on the actual or volumetric weight.
In the future, please select from a different shipping method if the price is too high. Thank you.
First time user- Excellent service
Their website offered clear information and price comparisons, making it easy to navigate. For a first-time user, the initial stage can often be confusing, but this site made it simple. My package was processed within 1-2 days, and the EMS service delivered it in under 4 days. Package was thorough and well-protected, reflect great care in handling.
27 September 2024
Reply from Sendon.com
Hello
Thank you for your comments. We really appreciate.
We continue to improve our user interface, so hopefully it will be easier to use in the near future.
Excelent service
3 October 2024
Reply from Sendon.com
Hello
Thank you for your feedback. We are glad that you enjoyed our service.
Great proxy
Great proxy, great prices and great communication. For any problem they are always available, I was looking for someone who could help me with my orders from Japan and I am very happy to have found them.
3 October 2024
Reply from Sendon.com
Hello
Thank you for your kind words. We are glad that you enjoyed our service and look forward to continue serving you.
Genuine website
The website is self explanatory and user friendly. Customer service is helpful and responded in less than 24 hours. My package showed up in their system in a couple hours, the shipping process itself was simple and I received my package is less than a week.
26 September 2024
Reply from Sendon.com
Hello
Thank you for your honest feedback. We really appreciate it.
We are glad that you had a wonderful experience, and hope that you will have more.
Serious service
Serious service, easy to contact. But the packaging lacks protection in my opinion. Some items were slightly damaged.
27 September 2024
Reply from Sendon.com
Hello
Thank you for your feedback. We appreciate it.
Regarding protection, for your package, you opted for our reduced packing service, which reduced the weight of the package by using less packing material, which decreases protection and increases the risk of damages.
If you would like more protection, please use our standard double packing service next time. We look forward to serving you again.
Reply from Sendon.com
Hello
Thank you for your feedback.
We are glad that you were able to enjoy our service and hope that you continue to do so.
Reply from Sendon.com
Hello
Thank you for your feedback. We really appreciate it. We are glad that you had a pleasant experience.
Reply from Sendon.com
Hello
Thank you for your feedback. We are glad that you enjoyed our service.
Excellent customer service
Excellent customer service. My only issue is that the steps on the website don't accurately describe the process required when the item arrive at your warehouse
8 September 2024
Reply from Sendon.com
Hello
Thank you for your feedback.
We will work on trying to make our website easier to use and provide a better service.
First time customer
The services were really fast and was notified of every step along the way.
I received the package within a week and it was in excellent condition and packaging. The price was just nice too
2 September 2024
Reply from Sendon.com
Hello
Thank you for your feedback. We are pleased that you enjoyed using our service and hope that you will continue to do so.
Smooth and easy service
Smooth and easy service although the website interface is little out of date but it is easy to use.
25 August 2024
Reply from Sendon.com
Hello
Thank you for feedback. We really appreciate it.
We will work on improving our user interface.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.